年代etting up Shopify Inbox

After you access Shopify Inbox on the web or add to your iOS or Android device, or access it on your desktop, you can configure the messaging options for your Shopify store. Customers can start a conversation from your online store using online store chat or integrated messaging platforms such as Apple Business Chat or Facebook Messenger, and you can read and respond to your customers using Shopify Inbox. You can also add pre-written messages to quickly respond to customers, let customers get instant responses to frequently asked questions, customize the welcome message customers see when they start a conversation, and set their response time expectations with automated first reply messages.

Permissions requirements

The permissions that your store's staff members are given determine which features of Shopify Inbox they can use. For more information, refer to年代hopify Inbox staff permissions.

iOS 14 permission requirements

If you have updated your device to iOS 14 or higher and use third-party Shopify apps, then you might need to enableCross-Website trackingin your iOS settings.Cross-Website trackinglets third-party Shopify apps that you have installed in your Shopify admin stay connected in Shopify Inbox, Shopify Point of Sale, and the Shopify mobile app.

To enableCross-Website tracking, complete the following steps:

1. Open the年代ettingsapp on your device.
2. Tap年代hopify,年代hopify POS, or年代hopify Inbox.
3. EnableAllow Cross-Website Tracking.

年代et up Shopify Inbox on a mobile device

1. Install Shopify Inbox on one of the following mobile devices:
   • iPhone or iPad
   • Android
2. Open Shopify Inbox, and then log in to your Shopify account.

年代et up Shopify Inbox on desktop

1. Log in to your Shopify account.
2. Click on thesearch barand typeInbox或点击Shopify收件箱应用安装它。

年代et your chat availability

In Shopify Inbox, you can set your store'sfirst replywith specific hours, so that customers who start a conversation with your store know when to expect a reply. You can also choose when thefirst reply messagesare shown to customers.

For more information, refer to theFirst Replydocumentation.