Required staff permissions for Shopify Inbox

This page was printed on Jul 27, 2023. For the current version, visit https://help.shopify.com/en/manual/your-account/staff-accounts/staff-permissions/staff-permissions-inbox.

Store owners and staff who have all the available permissions can use all theShopify Inboxfeatures. Only staff who have all the available permissions can manage chat availability. Retail staff don't have access to Shopify Inbox.

table description
Required permission Description
Products Enables your staff to share products.
Customers Enables your staff to perform the following tasks:
  • manage chat availability
  • respond to customers and manage saved replies
  • share products
  • share discount codes or view discount codes that were created by other staff
  • create a draft order or view draft orders that were created by other staff
Discounts Enables your staff to share discount codes or access discount codes that were shared by other staff.
Manage and install apps and channels

让你的员工来管理聊天应用有限公司nnected to Shopify Inbox.

You only need to give this permission to the staff members who you want to manage apps and sales channels. Staff members who do not have this permission can still use the apps and sales channels. For more information, refer to thedescription of staff permissions.

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