Saved responses
This page was printed on Jan 14, 2023. For the current version, visit https://help.shopify.com/en/manual/inbox/saved-responses.
Shopify Inbox lets you set up three different kinds of saved responses to communicate with your customers when they useonline store chat:
- First Reply: Customized messages that display or send automatically when a customer starts a conversation on your store. You can customize different messages for conversations started during yourselected hoursand for those started outside your selected hours.
- Quick replies: Customized message shortcuts for common phrases used in customer conversations.
- 即时的答案: Customized answers to common questions that are sent when the customer clicks on the corresponding topics.
You can customize the messaging to display greetings, follow-up messages, answer frequently asked questions, and choose your available hours for communication.
Shortcut to saved responses
You can access your saved responses from your Inbox dashboard in your Shopify admin.
If no saved responses exist for your Inbox account, then the quick replies and instant answers button will readCreate. Once you've created at least one saved response for each message type, the dashboard button will readManage. Both versions of the button will take you directly to the saved responses page in your admin.