订单管理and delivery

Fulfill orders faster from the platform you trust

From order received to post-purchase —do it all with Shopify’s built-in capabilities.

Manage your inventory

Easy, accurate, seamless and real-time inventory control.

Fulfill your orders

Streamlined order fulfillment, no matter where you sell.

Process your returns

Make the returns experience seamless for customers.

How businesses like yours manage, fulfill, and deliver orders with Shopify

There’s no need for countless sheets and systems. You can fulfill every order from your admin with Shopify’s built-in capabilities.

The image displays a computer screen with various web pages open, providing information on how to use the software. The screen features a list of

Manage orders from every sales channel, and ship products locally and internationally.

Track, manage, and replenish inventory from one spot.

Win customers with real-time tracking, flexible return policies, and self-serve returns.

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Fulfillment

Streamline and speed up fulfillment

With powerful automations and a customizable orders dashboard, Shopify makes fulfilling orders quicker and more cost effective.

New

Smart order routing

Whether you're shipping from a few warehouses nearby or dozens around the globe, smart order routing prioritizes the optimal location to help you fulfill orders more efficiently.

End-to-end automation

From flagging high-risk orders to drafting shipping labels,Shopify Flowhelps you cut out time-consuming tasks with automated custom workflows.

Customized order management

Organizeordersfrom any sales channel by customizing columns, filters, sorting, and searching. Save these custom views to fulfill orders faster.
The image features a cell phone screen displaying an inventory management system, with a pair of sneakers beside it. The shoes are located near the bottom and above them there is a display bar of inventory quantities visible, including

我nventory management

Say goodbye to over- and underselling

我ncrease profitability by optimizing your inventory with Shopify. Know what products you have on the way from suppliers, what’s running low in stock, and what products you have plenty of to sell.

Post Purchase

留住客户

From package tracking to seamless returns, we’re not sure who will love the post-purchase experience more—you or your customers.

The image displays a computer screen with an open return request from a customer featuring jewelry items. There is a button at the top labeled

Self-serve returns

我ncrease brand trust and repeat purchases by letting customers initiate returns. Get visibility into incoming returned products to help inform inventory decisions.

Real-time order tracking

Customers can track en-route orders from the order status page orShop app. Previous orders are stored for easy reference in every customer account.

Built-in marketing tools

Set up upsell and winbackemail automationin just a few minutes to boost sales and customer engagement.

All features

订单管理and fulfillment

订单管理

Manage orders withFilter, sort, search, tag and add notes. Keep track of delivery status, making it easy to follow up on failed or delayed deliveries.

Smart order routing

New

Use different criteria to prioritize and allocate orders to the optimal location withorder routing, whether you fulfill from your own locations, use a 3PL, or both.

Order index

View all your orders in one place.Organize ordersbased on criteria that help you fulfill and ship them sooner, such as delivery destination and method, fulfillment status, product SKUs, and more.

Fulfillment automations

Save time and reduce errors by automating and streamlining fulfillment processes withShopify Flow, a workflow automation tool.

Bulk fulfillment

Usebulk actionsto fulfill, request fulfillment, or cancel multiple orders at the same time.

Custom saved views

Filter, sort, and select relevant columns for your order index so it’s custom to your business.Save your preferred viewsso they’re ready the next time you access your orders.

Order editing

Make your customer experience easy to manage and make fewer fulfillment mistakes with the ability toedit any orderbefore it’s shipped.

Draft orders

Create ordersand invoices from anywhere that can be emailed to your customers and paid for online or in person.

Manage subscriptions

Run your entiresubscriptionbusiness with apps that are built for Shopify.

Order analytics

Use theOrders pageto gather real-time insights. Always know how many orders are placed, open, fulfilled, delivered, and returned.

Order notifications

Give customers real-time visibility of their orders. Send order updates to customers automatically with theShop appor via email with brandedorder notification emails.

Split and merge

Usesplit and mergeto fulfill partial orders, fulfill items across multiple locations, and break large orders into multiple shipments.

我nventory management

我nventory tracking

Accuratelytrack and manageon hand, available, committed, unavailable, and incoming stock quantities in one place.

Multi-location inventory

有效地分配inventoryacross up to 1000 warehouses, fulfillment centers, and stores.

Purchase orders

Track incoming inventory, get insight into your spending, and make better ordering decisions by creatingpurchase ordersfor your suppliers.

Transfers

Move inventorybetween warehouses and sales locations.

我nventory automations

UseShopify Flowto automate inventory management tasks. Hide products on your site when they’re out of stock, get notified when inventory is low, and more.

Bulk inventory editor

编辑、定制和管理库存or multiple products across fulfillment locations at once withbulk editingactions.

Adjustment reasons

Assignadjustment reasonsto track changes to your inventory. Provide reasons such as “Damaged” or “Returned” to identify non-sellable items.

我nventory reports

Report on inventoryquantities and understand the value of your inventory.

Shopify mobile app

Use thebuilt in scannerto track and count quantities, receive transfers from suppliers and locations, and manage your inventory on your mobile device.

Returns & refunds

Customer self-serve returns

Let customers initiatereturnsfrom your online store and get visibility into incoming returned products.

Return rules

Set up a custom return window, restocking fees, and product-based and final-sale exceptions withreturn rulesto avoid ineligible returns.

Return policy

Create a flexiblereturn policyand display it clearly on your checkout footer to limit unnecessary returns and refunds.

Return management

Easily createreturns, track shipping, restock inventory and send automated customer notifications.

Refunds

我ssue partial or fullrefundson canceled or returned orders.

Return status

Keep track of thestatus of returnsand see in progress and completed returns directly in the Orders tab.

Return reports

Usereportsto understand which products sell best and which get returned most often.

Sell more products with these additional tools

Explore other Shopify solutions to scale your business.

Analytics and reporting

Scale your business faster with built-in analytics and reporting.

Explore analytics and reporting

B2B on Shopify

Sell wholesale and DTC from a single platform, or even a single store.

Explore B2B

Start selling with Shopify today

Try Shopify for free, and explore all the tools and services you need to start, run, and grow your business.