Issuing free gift cards

You can issue a free gift card with a set value to an existing customer as an incentive, promotion, store credit, or reward.

Issue a gift card

When you issue a free gift card, you generate a gift card code, and then email it to a customer without receiving any payment in return. You decide how much the gift card is worth, and the customer who receives it can use its value toward other products in your store.

If you need to know the gift card code, then record it when you issue the card. You can't view the full gift card code later.

Steps:

1. From your Shopify admin, go toProducts>Gift cards.

2. ClickIssue gift card.

3. Enter the initial value of the card.

4. Optional: If you want to set an expiry date for the gift card, then selectSet expiration date, and then select a date. The gift card expires at midnight on the day following the expiry date in the store's time zone. Make sure that youfollow the laws for your country about gift cards.

5. In the search box under搜索或创建一个客户, enter a customer's name, phone number, or email address to select or create a customer. The customer must have either an email address or phone number in order to be sent the gift card code by email or SMS. If the customer provides both, then the gift card will be sent by email.

6. Optional: Enter aNotefor your reference. The note is visible when viewing the gift card in your Shopify admin, but isn't visible to the customer.

7. ClickActivate and send是sue the gift card.

After a gift card is issued, the full gift card code is visible only to the customer because gift cards are considered currency. You can see only the last four characters in the code for the gift card.

View issued gift card information

You can view the details for your issued gift cards in Shopify.

Steps:

1. From your Shopify admin, go toProducts>Gift cards.

2. Click the code for the issued gift card. You'll be able to see only the last four characters of the code.

3. On the issued gift card's page, you can view its details:

   • the balance on the gift card
   • the date it was created
   • the expiration date
   • the customer it was issued to
   • notes you added to the gift card
   • its history

Add customer on an issued gift card

If no customer information was added to a previously issued gift card, then you can add customer information.

Steps:

1. From your Shopify admin, go toProducts>Gift cards.

2. Click the code for the issued gift card. You'll be able to see only the last four characters of the code.

3. On the issued gift card's page under客户, click搜索或创建一个客户.

4. Add the customer, or enter the new customer information. The customer must have either an email address or phone number in order to be sent the gift card code by email or SMS. If the customer provides both, then the gift card will be sent by email.

5. ClickSave.