Shopify Inbox
Turn browsers into buyers using the power of chat
Manage customer conversations, create automated messages, and get insights to focus on chats that convert, all from Shopify Inbox.
Sharing products in chat window
How Shopify Inbox works
Harness powerful insights
Make conversations become checkouts
Cart actions
Get insights into what customers have in their cart when you talk to them using online store chat.
Discount codes
Share custom discount codes over chat to close sales and turn a one-time shopper into a loyal customer.
Message classification
Identify conversations that are likely to lead to a sale with automatic message classification.
![Business owner sits at her desk in her back office and uses Shopify Inbox to chat with a customer on her mobile device. She shares a discount code in the chat to close the sale.](https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/index/insights-small-832cb4c8b16b2b1ed5fbd1fe677229dbe0ebb76bf346fae61e5f08283051befb.jpg 1x, https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/index/insights-large-c1c92b67dd6726ce587aa379dc8ce040624e8bd40460ecd5b180a30fd5c6b116.jpg?quality=50 2x)
More than customer support
70% of Shopify Inbox conversations are with customers making a purchasing decision
Empower yourself and your team
Help more customers in less time
即时的答案
Save time and let customers get quick answers to common questions about shipping, returns, and more.
Quick replies
Keep your brand consistent and use saved response shortcuts to help customers quickly.
Order status
Spend less time on customer support and send automated order status updates over online store chat.
![Business owner is standing in her back office carrying a box while doing inventory. Three instant answers are showing on screen, this feature of Shopify Inbox helps customers help themselves without the need for live chat.](https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/index/empower-small-10bd98bb30d1b7e97d739e8d2f2cabbb6e5359b1a5615807cf6bcad3f6df10cb.jpg 1x, https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/index/empower-large-590de1e5041bec4c08be17c2da25c546727c2996c1504fdea8ecae30d6c6b319.jpg?quality=50 2x)
![Business owner is standing in her back office carrying a box while doing inventory. Three instant answers are showing on screen, this feature of Shopify Inbox helps customers help themselves without the need for live chat.](https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/index/tasty-pins-overview-small-441185669822b6521648bdcf1bdcde66f395ccaea76feb835f3403453da81984.png 1x, https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/index/tasty-pins-overview-large-0c0fb1eb6f395485ceaf6c13ea9868ff932149d6dec8c241eee5c5a3eecd58d5.png?quality=50 2x)
“Shopify Inbox is a powerful tool... it helps me rescue sales after spending time, money, and energy getting a customer to that point. It pays huge dividends.”
Rennie Wood | Wood Wood Toys
![](https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/index/logos/wood-wood-toys-small-b049f1cb04a3a88cb0afafa261b6fbace8493fc010f5696f33c1fc2816209889.png 1x, https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/index/logos/wood-wood-toys-large-3492ad90b559132dc657155007de2f57d7b9a237fad0a52a70f10313a7d60532.png?quality=50 2x)
Build a powerful presence
Chat where people shop
Chat anywhere
Connect with more customers, wherever they are, with integrations to Facebook, Instagram, the Shop app, and more.
Streamline customer messaging
Save time and manage customer conversations from online store chat, the Shop app, email, and social media all from Shopify Inbox.
![A customer relaxes at home on the sofa while browsing Tasty Pins online. With Shopify Inbox, he's able to chat with the business owner and ask questions about their products using integrations like Facebook Messenger.](https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/index/presence-small-b003b522b857e0afafb1041403bd6bf2048dda9d66d287045b24ed46b93bf2ea.jpg 1x, https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/index/presence-large-f78d369ecb4d91b36d01f8f85e9e606255f17177b8dd429edf84bff0408cab34.jpg?quality=50 2x)
![The icon that appears on stores that have Online Store Chat visible.](https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/index/logos/online-store-chat-small-3ee31d2cd8173a44e5e62266df8ebbdf6a1fa84d3cceaa427cad4abe23f6bfa3.png 1x, https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/index/logos/online-store-chat-large-6f809b652ca38d5f0b0cef91d85f706f11132179479232d18d51f2f4f4d9f9fe.png?quality=50 2x)
![The icon that appears on stores that have Online Store Chat visible.](https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/index/logos/shop-logo-small-96deac6d860225f945082f7bfdb4e5366f26630a63f82a6b1838a56633d7892d.png 1x, https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/index/logos/shop-logo-large-ec13217310c5355f619c766a9768af0912fd0a8b9d88d9d7a6f744d96e8106ef.png?quality=50 2x)
![The icon for the Facebook Messenger mobile app.](https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/index/logos/messenger-small-6b34956a602e98dba353a074424d2beaeae43b78e30412ca6fc6d56dfb5d9106.png 1x, https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/index/logos/messenger-large-86c8d00074fe40d1de5b42c1afe231c6c1531d882bbd0b458df467ee75811c19.png?quality=50 2x)
![The icon for the Instagram mobile app.](https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/index/logos/instagram-small-cc024b5103a82eebeea16f81e6129e4da4dd830a2b55541b8b0824f75a9682d4.png 1x, https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/index/logos/instagram-large-4d6f30e14aac8e7ffedb5b39e2cf92b42211e3a337dc312d42cc8b811d3fd65c.png?quality=50 2x)
The power to chat on your terms
Customers expect answers fast and the pressure to respond in real time is a challenge for most businesses. But with Shopify Inbox, you can deliver high-quality messages without the need for live business chat.
Automated messages
Greet customers with automated messages so they feel welcome and let them know when you’re available for real-time help.
Follow up with email
收集客户信息的cOB欧宝娱乐APPhat and continue conversations over email without leaving Shopify Inbox.
![An image of the business owner's back office in the evening. There's a chat window open with an away message telling the customer that live chat isn't available. Shopify Inbox captures email and phone numbers so the business owner can contact customers in the future.](https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/index/chat-on-your-terms@mobile-8fb99c7b7024a703f6fd9d382cec7686d81273e2045c44569c61efe2c0b2e2e6.jpg 1x, https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/index/chat-on-your-terms@mobile-2x-61ef92ff5cd330ea851bad9e1245ade2c855d7cd08d44d9050c9e3be0c52d638.jpg 2x)
![Business owner is sitting on a chair in her back office while using her mobile device to chat with her customers using Shopify Inbox.](https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/index/branding-small-f406ec50baaa60cd44698d21d71d70d98c5e80709ab248c01c3338f871e80676.jpg 1x, https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/index/branding-large-4d60a0e9c9a3a28065aac30b07279dc2bc02134f833bcf3146d41f9bc7e73a73.jpg?quality=50 2x)
Turn browsers into buyers using the power of chat
Shopify Inbox is a free business chat app built right into your admin.