Setting up pickup for online orders
You can set up the option for customers to pick up their online orders at your retail store, curbside, or any location that you choose.
To do this, activate the local pickup option for each location where customers can go to get their orders.
The shipping rate for local pickup is set toFreeand can't be changed.
Each pickup order requires you or a staff member to verify that each item is in stock. After you verify each item, you can send a notification to the customer that the order is ready. You can also print a pickup slip to attach to the order.
When a customer comes to get their order, you need to change the order status within Shopify from unfulfilled to fulfilled. This signals to you and your staff that the order has been picked up and no further action is required.
You can add pickup delivery instructions bymanaging the preferences for your pickup locations. For example, you can use pickup to offer curb-side pickup. After a customer places an order online and arrives at your store, you can have them call you and then you can bring their order out to them.
On this page
Eligibility
If your store has multiple locations, then to use the pickup option you need to havemulti-origin shippingactivated.
If you have questions about the eligibility requirements, then contactShopify Support.
Checkout experience
After you activate the local pickup option, your customers can choose betweenShipandπck upin theDelivery methodsection of your checkout. When they selectπck up, they can choose the location where they want to pick up their order.
A customer can't choose to have some items shipped and some items picked up on the same order. Instead, the customer should place two separate orders. If you're using a theme that supportspickup availability, then the customer can view whether a product is available for pickup before they add it to their cart.
Before setting up local pickup
You need to complete the following before you can offer local pickup:
- Verify that thefulfillment priority orderfor your online orders is set up to meet your business needs.
- Stock inventory at each pickup location.
- Disable any pickup apps.
- Ensure that each person who is preparing items for pickup or marking orders as picked up has access to your Shopify admin.
- Update anylocation namesso that customers can understand where to go to pickup their order.
- Let each pickup location fulfill online orders.
By default, letting a location fulfill online orders also means that non-pickup online orders can take inventory from your pickup or retail locations. Make sure that you review yourfulfillment priorityand modify it if necessary. If theContinue selling when out of stockoption is selected for a product, then local pickup orders can be placed for locations without inventory.
You can also设置一个位置只能实现小订单.
Set up the local pickup option
You need to set up the local pickup option for each location where customers can go to get their orders.
Setup includes enabling local pickup, choosing the expected pickup time that customers see when they check out, and specifying any pickup instructions in theOrder ready for pickupnotification.
Manage preferences for a local pickup location
Each local pickup location include the following settings:
- activating or deactivating local pickup.
- Specifying any instructions or information related to pickup, such as store hours or a reminder to the customer to bring a copy of their order confirmation. The information is included in the notification that you send when youprepare an order for pickup.
- 选择估计小时间显示the customer checks out. For example, you might chooseUsually ready in 2 hours.
Show pickup availability to your customers
Some themes let you show customers whether a product is available for local pickup. On each product page, a pickup availability section shows whether the product is available, and the estimated time frame for pickup.
After local pickup is enabled, the product page displays whether the product is available for pickup at one or more of your local pickup locations. This information appears only for products that are stocked at at least one pickup location and haveThis is a physical productselected in theShippingsection of a product variant's details.
From your Shopify admin, go toProducts.
Select a product.
UnderVariants, select a variant.
UnderShipping, checkThis is a physical product.
ClickSave.
If you have local pickup enabled for only one location, then the location and pickup availability is displayed for that location. Customers can clickView store informationto learn more about the pickup location.
If you have local pickup enabled for more than one location, then the pickup availability section displays the location and pickup availability for one of your stores. Customers can clickCheck availability at other storesto check the product's availability at all of your locations that have pickup enabled.
This feature is currently available inDawn, and several paid themes in theShopify Theme Store.
Customize notification emails for local pickup
As part of local pickup, emails are sent to customers automatically about the status of their order.
You can customize the default text of each notification.
Customers who choose to pickup their order are sent the following email notifications:
- Order confirmation
- Order ready for pickup
- Order picked up
Customize the Order confirmation notification
For theOrder confirmationemail template, you can add content related to pickup by wrapping it in the following liquid variable:{% if order.pickup_in_store? %}
If you need to reset a template to its default, then clickRevert to default.
Steps:
Customize the Order ready for pickup notification
You can customize the content of theOrder ready for pickupnotification for each location.
Customize the Order picked up notification
If you need to reset a template to its default, then clickRevert to default.