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管理你的订单

Besides fulfilling orders and taking payment, you can tag open orders, add notes to them, review the order's Timeline, or follow up with the customer.

On this page

View an order

  1. From your Shopify admin, go toOrders.

  2. Click the order number.

The details of the order are displayed.

View an order's Timeline

You can view the detailed history of each order in the order's Timeline. You can also enter notes and comments in the Timeline.

You can also do the following from the Timeline:

  • communicate with staff
  • attach files
  • link to other products, orders, and customers

Steps:

  1. From your Shopify admin, go toOrders.

  2. Click the order whose Timeline you want to view.

  3. On the order details page, go to theTimelinesection.

For more information, refer toTimeline.

View payment events from the Timeline

When a customer pays for their order, the payment details are noted in the Timeline as a payment event. You can expand payment events for more details. Payment events can be helpful if you need to troubleshoot a failed payment capture or refund.

If your customer didn't complete the checkout, then instead go to theabandoned checkout timelineto view payment events.

Steps:

  1. From your Shopify admin, go toOrders.

  2. Click an order.

  3. On the order details page, go to theTimelinesection.

  4. Click a payment event.

  5. For more details from the payment gateway, clickInformation from the gateway.

Check an order's currency

If you'reselling in multiple currencies, then your orders are displayed in your store currency in the admin. You can preview what the order looks like in your customer's currency.

  1. From your Shopify admin, go toOrders.

  2. Open an order.

  3. In thePaidsection, you can view the amount paid in the customer's currency.

  4. In the payment section, you'll be able to view the total amount in the customer's currency.

Edit customer information

你可以更新客户我nformation that is associated with an order from theOrderspage of Shopify.

Steps:

  1. From your Shopify admin, go toOrders.

  2. Click the number of the order that you want to update.

  3. In theCustomersection, click....

  4. Choose one of the following:

    • Edit contact information
    • Edit shipping address

  5. Update the relevant fields.

  6. Optional: When you're updating the customer's contact information, then you can select the option toUpdate customer profileso that the new information is saved to the customer's profile.

  7. ClickSave.

Attach a note or comment to an order

Notesare messages or special instructions that have been included in an order.Commentsare for internal communication between staff members.

Add a note

You can add or edit order notes in theNotessection of the order. Customers can also add notes to their order themselves when you have activatedorder notesin your store.

  1. From your Shopify admin, go toOrders.

  2. Click the order number.

  3. In theNotessection, click the pencil icon.

  4. Write your note, and then clickSave.

Add a comment

You can add internal comments or special instructions to the order usingTimeline. Comments added to the Timeline can only be read by you and other staff members.

  1. From your Shopify admin, go toOrders.

  2. Click the order number.

  3. In theTimelinesection, click into theLeave a comment...text field and enter your comment. You can add emoji, mention a staff member, reference a page, or attach a file as well.

  4. ClickPostto add the comment.

Attach an order tag

Tagscan help you efficiently categorize and organize your orders based on custom terms you create. To create an order view based on a tag, filter your store's orders by tag and then save the results in the order view. You can use this process tosave changes to an existing order vieworcreate a new order view.

  1. From your Shopify admin, go toOrders.

  2. Click the order number.

  3. In theTagssection, add new tags or select from existing tags:

    • To add new tags, enter the tag names separated by a comma. For example:urgent, reviewed, wholesale.
    • To select from existing tags, click the pencil icon. Click the tags, then clickDoneto apply them to the order.

Contact a customer about an order

informa Shopify存储所有客户的联系tion. You can add additional contact information by clickingEditin theContactsection of the order page and entering the details. If you give customers the option of entering an email address or phone number at checkout, then you might only see the contact information that they chose to enter in theContactsection. To contact a customer who chose to enter a phone number, call the number that they entered.

Steps:

  1. From your Shopify admin, go toOrders.

  2. From theOrderspage, click the number of an order from the customer that you want to contact.

  3. In theContactsection, click the customer's email address.

  4. In theContact customerdialog, enter the message that you want to send.

  5. If you want to send a copy of your message to your own email address or the store owner's email, then click the box beside the address that you want to use. For more information on setting your store's email, refer tochanging your Shopify email address.

  6. ClickReview email.

  7. Review your email and then clickSend notification, or clickBackto make any changes.

Resend an email about an order to a customer or to yourself

  1. From your Shopify admin, go toOrders.

  2. From theOrderspage, click the number of the order.

  3. In theTimelinesection, clickResend emailunder the email that you want to send again.

  4. In theResend order confirmation?dialog, select the relevant option:

    • Resend the email to the customer
    • Send the email to yourself. This allows you to get a copy of the email that the customer received.

  5. ClickSend.

Subscribe to your orders feed

You can track your store's orders using its RSS feed.

Your orders feed URL is:

https://admin.shopify.com/store/shopname/orders.rss

You can find your store's orders feed on the/admin/feedpage in your Shopify admin.

Activate push notifications

View the order status page of an order

When your customers complete a checkout, they're given a URL to the order status page, which is the final page of the checkout process.

They can track the status of their order on this page, and might contact you if they have questions about their order.

Learn more about the order status page.

Steps:

  1. From your Shopify admin, go toOrders.

  2. Use the search box to find your customer's order. You can search for the order if you have any of the following information:

    • order number
    • receipt number if the order was created in Shopify POS
    • customer name
    • customer email address

  3. Click the order's number to view its details.

  4. Click theMore actionsmenu, then clickView order status page.

    • You are redirected to the same order status page that your customer can view.
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