Have you heard of Crossfit? It's a strength and conditioning system that was started in 2000 and has become extremely popular in the fitness community.
It's also a movement a lot of smart entrepreneurs are building businesses around.
One such person isPeter Keller, an entrepreneur from Texas and owner ofFringeSport, a Crossfit and home gym equipment supplier.
Peter and I connected on Reddit over at/r/entrepreneurafter theBeardbrand case studywe publishedgenerated a lot of discussionover there.
He introduced himself and shared his story (as well as some pretty incredible sales numbers for such a young company).
I got Peter to take us behind of the scenes of his extremely successfulecommerce business和告诉我们他是如何交流的hieved such phenomenal growth so fast.
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Describe your business and product(s) in 1-3 sentences.
FringeSport is bringing the tools of elite fitness within reach allowing anyone to build a truly world-class strength and conditioning facility in their own garage.
We combine U.S. engineering and global manufacturing with a bricks and clicks business model to get better strength and conditioning equipment to our customers faster and cheaper than ever before. From barbells to kettlebells and beyond, we outfit the functional fitness enthusiast and "Workout-of-the-Day"-junky with everything they need. FringeSport offers solid gear, great prices, and world-class customer service!
How much revenue are you currently generating?
Since we were founded in 2010, we've been on a steep upward trajectory. In 2011, we did $100k, running the business as aside hustlewhile both founders worked day jobs. In 2012we quit our jobs在奥斯汀,办公室和仓库空间,Tx,d built a team. We did just over $1M in revenue. In 2013, we've expanded to Dallas and San Antonio, and we'll pull in $3M (projected).
We've been serving our customers with a "bricks and clicks" approach that we stole fromBonobosandWarby Parker. Since we're literally shipping weights, our freight costs can be astronomical. To combat this, we've been experimenting with showrooms in Dallas and San Antonio. This approach has been very successful. YTD, we've generated about 60% of our sales online, 35% from the "bricks" locations, and the remainder from our wholesale/dropship program.
How did you come up with the idea for your business? What kind of market research did you undertake?
I've always been entrepreneurial minded. In 2010, I was working for another ecommerce business and I wanted to do my own thing. I ran through aniche selection exerciseand came up with the idea to start a strength and conditioning company focused on the fast-growingCrossFitmarket.
I'd been CrossFitting since 2005, and I loved the community and the movement but the equipment was expensive and hard to get. With my background in product development and ecommerce, I knew I could bring the gear to market and do it better than my competition. I approached my brother as a partner, and we were off to the races!
For market research, I found our first product - gymnastic rings. I placed an initial order for two thousand dollars worth and I figured that if those sold, our market would be validated. If not, I figured I could liquidate them for what they cost me. Luckily, they sold!
How do you manufacture or source your products? What were some key lessons you learned during this process?
我们目前使用的产品工程师ed in the U.S. and contract manufactured for us, original equipment manufacturer (OEM) gear that we buy factory-direct, and product from U.S. brands. Over time, we're moving more and more to contract manufacturing.
Products that we have contract manufactured are always best for our customers and us, because they are designed better than the off-the-shelf products. We leverage our deep integration into the strength and conditioning community to continuously test and improve our designs. And, when we use contract manufacturing, we have better control over costs.
In manufacturing, relationships are huge. You're building long term partnerships with your factories so treat your interactions with this in mind. Also, everything takes longer than you think it should - build lots of buffer time into your projects.
How did you promote your business initially and where did your first sales come from? Any major media mentions or PR wins since then?
Initial promotion was largely throughGoogle Adwords. I would not recommend this unless you really know what you're doing, as you can throw a lot of money away while you learn. In hindsight, I would work social media much harder.
Currently,Facebookis a great marketing channel for us. Also, we're members of a number of forums online and the traffic we get from the forums is very targeted.
We have not reached out much on the PR front, but we did get a greatmention in Lifehackerthis year, which came from outreach to the author some months prior.
What channels are currently generating the most traffic and sales for you?
Organic and direct traffic are our top sources, with direct converting best - which makes sense because these visits come from people who have an idea of who FringeSport is. Facebook and forums drive a god amount of targeted traffic. Additionally, our PPC (mainlyGoogle Adwords) is pretty dialed-in these days, and our spend there is ROI focused - so this traffic converts or it gets shut off.
Our physical locations drive excellent traffic and sales, plus a high level of repeat business.
A lot of your products are heavy. How do you handle shipping and fulfilment and organize the back-end of your business? Key lessons/tips for doing this successfully?
Shipping and fulfillmentis a key core competency for us. From an early stage, we emphasized shipping product as fast as possible. What this means today is that we promise to ship out all in-stock product ordered by 2pm CST on the day it is ordered (business days).Shipstation在这方面是一个救命稻草——我们的路线都西普吗ing through the app. We also recently installedBrightPearlto handle much of our backend - this should streamline systems as we scale.
To ship heavy products cost-effectively, we go to the mat with UPS, freight carriers, andUSPS to find the best rates and service. In negotiations with UPS, finding a sales rep that believed in us was huge! Our previous rep didn't care about us and basically was forcing us to prove our volumes before he gave us the rates. Our new rep believed in us and our story and gave us some preferential rates based on our growth projections.
Finally, have you seen that post office campaign, "If it fits, it ships" for Priority Flat Rate boxes? We use and abuse that program.
You operate three physical locations in addition to your online store. What challenges does this present and how to you tackle them? What advice do you have for other retailers looking to do multi-channel?
The physical showroom initiative has been a huge success for us from a customer engagement and service perspective, as well as a financial perspective. However, it has created a lot of inventory and backend problems including carrying costs for additional inventory, avoiding stock-outs at our showrooms, and managing the front-endob欧宝appiOS (point of sale).
We've recently implemented BrightPearl to help us manage the backend, andob欧宝appiOS (we were formerly on Square) for the front-end.
I would advise other retailers to give a look at how they could implement the bricks and clicks approach.Shopify's app ecosystemhas a lot of solutions to help manage this approach and you can drive the highest level of engagement by allowing your customers to have real-life, face-to-face interactions with your brand.
And of course, it's a multi-channel world. Find out how to best reach your customers, and pursue the options that make sense.
What software, tools and resources are crucial to your business?
Shopify, of course! Additionally, we share documents onGoogle Driveas much as possible, plus we useDropboxas well. We useBasecampfor project management andGoogle Appsfor email.Google Analyticsis hugely important and free, so get that installed and learn how to use it.
I'm a big Apple fan, and we use Mac + PC in the office, but our tablets are all iPads running various apps, and most of our team use iPhones.
A few great apps are Shipstation andMeta Tagger. We recently installedYotpoand we have been amazed. We now have a steady stream of user reviews coming in and it's great! And we have high hopes for BrightPearl and Shopify POS.
What were your biggest mistakes or wastes of time and money (if any)?
We were slow to move strict oversight and accountability over our PPC campaigns. We now have a process by which our PPC campaigns have a few months to prove themselves out on an ROI basis or they get the axe. We should have moved to this system earlier.
We should have utilized social media, especially Facebook,Instagram, andTwitterearlier and better. Social media is time consuming but "free", so while you have time, get online and hustle. Even now, we can use those networks more efficiently. I see a lot ofyoung brands using Instagramreally well, and I know we're not there.
We were slow to startbuilding our email list, but we have recently started focusing on this, and sending emails regularly. These don't take much time with properly formatted templates, and they drive sales and engagement with your fans. So get aMailChimporAweberaccount from the start and build your list!
What other key advice can you offer to entrepreneurs looking to start a successful ecommerce businesses?
If you have an idea, get to work! Shopify makes it super fast and easy to get a great looking site live. Plus there are a ton of resources online to help you. One of the best ways to validate is to just (cheaply) get your idea out there and get real-world market feedback.
Once you've gotten rolling, figure out where you will truly add value to your customers' lives and hit that angle hard. Don't ever stop improving your product offering. If you build a better mousetrap, keep improving it, plus keep expanding your selection and finding other ways you can help your customers.
Learn how to start your own side business:Don’t Quit Your Day Job: 22 Side Business Ideas to Make Money