Google & YouTube,5.772 recensies

Algemene beoordeling
3,3
Cijfers per recensieniveau
  • 65% recensies zijn 5 sterren
  • 13%的衰退nsies zijn 4 sterren
    754
  • 4% recensies zijn 3 sterren
    210
  • 2% recensies zijn 2 sterren
    116
  • 16% recensies zijn 1 sterren
    933
7 mei 2023

Suspended due to Misrepresentation. I have two stores. Google suspended the second store for no reason. Also, I am constantly jumping through hoops on the first store. That has been open and running ads for 3 years. Working work Google is impossible and customer service is a runaround. I am still able to use it successfully on the first store but have completely removed the sales channel from the second. Not worth it The app developers seem to not want to work with POD sellers. Disappointing. I do not recommend.

RetroMaggie
Verenigde Staten
App gebruikt gedurende Meer dan 2 jaar
Shopify heeft geantwoord 10 mei 2023

Hey there, Thomas here from Shopify.

Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.

Thomas | Shopify

22 april 2023

用户的应用程序/ 2年没有问题。Now the app since Shopify updates is now pretty much useless... the dropdown box from the product page to update things like colour/age/size etc has disappeared - the only way to solve it now is to add a product then switch between various pages (that you then get stuck in btw) to add the missing info, and THEN half the time it still doesn't work! add to that the 'missing GTN' even when it's there and I am about ready to pull my hair out. Why have you 'fixed' something that wasn't 'broken' in general in the first place... and now clearly is broken completely. 1000 products to go through individually repairing or trying to repair and mostly failing because of your 'update' . All I have to say is PLEASE MAKE IS A PRIORITY TO PUT THE GOOGLE METAFIELDS BACK ON THE PRODUCT PAGE
thank you

The Baby Place
Verenigd Koninkrijk
App gebruikt gedurende Bijna 3 jaar
Shopify heeft geantwoord 25 april 2023

Hi there,

Brett here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this.

Brett | Shopify Support Specialist

Bewerkt 21 april 2023

Meh causes more problems than benefits.

I spend countless hours "fixing errors" then I get any benefits from it.

FUREVER Faux Fur
Canada
App gebruikt gedurende Meer dan 2 jaar
Shopify heeft geantwoord 21 april 2023

Hi there,

Ashley here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this.

Ashley | Shopify

7 april 2023

Doesn't work well. Shopify, you built it, please fix it.

I tried support but that didn't help so I will write this review.

You have a mandatory field on the product page, why I don't know, it is called "vendor". Ok? Well some of us are small businesses who sell one of a kinds. Vintage would also have issues with this.

So you force us to add a "vendor", I have used my shop name. Well, Google takes that information and adds it as BRAND. There is no brand! So they punish me and keep asking for a GTIN etc. I had to go to the merchant center and change every product. Tick off the box they have, for "custom or vintage". Days later it is back to what it was!!! I assume because it keeps pulling the information from Shopify?

Why don't you add a box on the product page, where we can check "custom or vintage" because there is no brand and not force us to write something that isn't true? Also, product category should work as it does on Google, so we can easily pick category. I get warnings all the time, I click on the yellow google, the window to edit pops up and same thing there. No suggestion about category. Do you really think we know those long categories? I tried adding the number I knew it was, didn't work.

Your programmers are changing the dashboard weekly, unnecessary changes and not always for the better, how about fixing actual issues? Adding things we can use instead of meaningless moving things around so we can't find them?

Just asking!

I guess I may have to remove the app and try something else. i am not sure what to do right now. I really wanted this to work. I can't believe this hasn't been known before and fixed. So did you know and never did anything about it or weren't you aware?

Energy Peace Shop
Verenigde Staten
App gebruikt gedurende Ongeveer 2 jaar
Shopify heeft geantwoord 11 april 2023

Hi there,

Mario here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need and that your feedback is heard - I'll be in touch with you via email shortly to discuss this further.

Mario | Shopify

24 maart 2023

Ich habe alles korrekt verbunden, jedoch gibt es immer wieder Probleme im Conversion-Tracking, insbesondere wenn man das Theme wechselt. Ich verstehe nicht, warum Google das nicht korrekt hinbekommt. Der Kundenservice kann mir auch nicht wirklich weiterhelfen. Hier ist dringend ein App-Update notwendig!

rod & knot
Duitsland
App gebruikt gedurende Bijna 2 jaar
Bewerkt 27 februari 2023

The process to add product to my Shopify store has been a nightmare and still has not synched with my store. I have been on with multiple agents from Google and they were little to no help. Thank goodness for Shopify they are currently assisting me on this issue.

ESTOLIA'S
Verenigde Staten
App gebruikt gedurende 7 maanden
Shopify heeft geantwoord 1 maart 2023

Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify

24 februari 2023

Es ist sehr schwierig für mich, Shopify mit Google zu synchronisieren, wenn das zweite Mal ausgesetzt wird, funktioniert es meiner Meinung nach nicht richtig

Eshop Konstantin
Duitsland
App gebruikt gedurende 4 maanden
12 februari 2023

Application pas au top, elle crée des conflits entre les produits shopify et votre compte marchant center ensuite votre compte est suspendue.
Une Grosse MISE à jour EST REQUISE POUR CETTE APPLICATION…

MODACHIC
Frankrijk
App gebruikt gedurende Ongeveer 2 jaar
5 februari 2023

do not recommended to use this app, could not import custom label with csv, could not custom product id

Summitfairings
China
App gebruikt gedurende Ongeveer een jaar
Shopify heeft geantwoord 7 februari 2023

Hi there,

克里斯从Shopify这里。感谢蒂姆e to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.

Chris | Marketplaces Support Specialist
Shopify

19 januari 2023

One country, one currency. This app is for small local stores, although the description does not explain this.

Maker Mind Toys
Canada
应用gebruikt gedurende 2 maanden
Shopify heeft geantwoord 26 januari 2023

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the queries you have with the Google Channel. I'll be sending an email out to you shortly with further information on this.

Thomas | Shopify

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