Canceling, archiving and deleting orders
You can cancel, archive, and delete orders. Canceling an order means that you're stopping an order that's in process. Archiving an order means that you're done with the order and want to remove it from your open orders list. Deleting an order means that you are removing it from your Shopify admin.
On this page
取消一个订单
Canceling an order indicates that you are halting order processing. For example, if a customer requests a cancellation or you suspect the order is fraudulent, then you can cancel the order to help prevent staff or fulfillment services from continuing work on the order. You can also cancel an order if an item was ordered and isn't available.
Depending on the state of the order when you cancel it, you might need to do follow-up actions.
| State of the order | Follow-up actions |
|---|---|
| 但不fulfille项目支付d | When you cancel the order, there are two refund options:
|
| Fulfilled but payment isn't collected | Canceling an order prevents you from collecting payment. To get items returned, use thereturns process. |
| Not paid and not fulfilled | Archive the order if it isn't automatically archived. |
After you cancel an order, the details about what items are restocked and refunded is stored in the order'sTimeline.
When you cancel an order, the payment status changes as follows:
- If the payment wasn't captured, then the payment status changes toVoided.
- If the payment was fully refunded, then the payment status changes toRefunded.
Later, if you issue a partial refund for a canceled order, then the payment status changes toPartially refunded.
If an order is inPending paymentstatus, then you might be unable to cancel it. Learn more aboutorders with pending payments.
Steps:
From your Shopify admin, go toOrders.
Click the number of the order that you want to cancel.
ClickMore actions>Cancel order.
Manage any payment refunds:
- To issue a full refund now, leave the defaultRefund $value selected.
- To issue a full or partial refund later, selectRefund later.
If you don't want the refunded items to be restocked in your inventory, then uncheckRestock items.
从drop-d选择取消的原因own menu.
If you don't want to notify your customer of the cancellation, then uncheckSend a notification to the customer.
ClickCancel order.
Archive orders manually
Most orders that you're done with are automatically archived, but you can archive orders manually if you need to. If you disabled automatic archiving, then you can keep your open orders view tidy by manually archiving orders.
By default, the following orders are automatically archived:
- orders that are paid for and fulfilled
- orders that are fully refunded
- orders that are partially refunded, fulfilled, and have no balance owing
Archived orders are displayed on theClosedorder view.
Steps:
The order status isArchived.
You can also perform abulk actionto archive or unarchive multiple orders.
Delete an order
Deleted orders are removed from your Shopify admin and are no longer tracked in reports. Only the following types of order can be deleted:
- orders that were paid with amanual payment method
- orders that started as a draft and were thenmarked as paid
- test orders that were paid with theBogus Gateway, or withShopify Payments in test mode
- orders that were imported through the Shopify API
If you purchased a shipping label for the order but didn't use it, thenvoid the labelbefore deleting the order.
Steps:
From your Shopify admin, go toOrders.
Click an archived or canceled order.
ClickDelete this orderat the bottom of the page.