Customizing the appearance and instant answers for Shopify Inbox.
Shopify Inbox automatically includes online store chat by default. You can customize the appearance of the chat, the instant answers that are available to your customers, and the pre-chat form that displays to your customers. If you have theShop channelactive on your store, then customer can also chat with you from the Shop app.
On this page
Turn on online store chat
From your Shopify admin, clickSettings>Apps and sales channels.
From theApps and sales channelspage, clickShopify Inbox.
ClickOpen sales channel.
ClickChat settings.
In theOnline store chatsection, clickTurn on.
Turn on the Shop channel chat
From your Shopify admin, clickSettings>Apps and sales channels.
From theApps and sales channelspage, clickShopify Inbox.
ClickOpen sales channel.
ClickChat settings, and then clickShop.
In theShop chatsection, clickTurn on.
Optional: In theBrandsection, customize the greeting that displays to customers when they start a chat with you in the Shop app.
Customize your brand and the chat button
您可以自定义的外观而是聊天n and where it displays on your online store. The brand color that you select is automatically applied to the chat button and form on your online store.
Steps:
From your Shopify admin, clickSettings>Apps and sales channels.
From theApps and sales channelspage, clickShopify Inbox.
ClickOpen sales channel.
ClickChat settings.
In theBrand customizationsection, click Color to open a color picker, and then choose a color or enter a hexadecimal code.
Select which icon and/or text you want to display on your online store.
Select the position where you want the button to display on your online store.
ClickSave.
Customize your greeting
The greeting message displays to your customer when they click on the chat button.
Steps:
From your Shopify admin, clickSettings>Apps and sales channels.
From theApps and sales channelspage, clickShopify Inbox.
ClickOpen sales channel.
ClickChat settings.
In theGreeting messagesection, in theGreetingtext box, enter a greeting message.
ClickSave.
即时的答案
When a customer clicks the chat button, a chat window opens in their browser that displays your greeting and a list of questions based on your visible instant answers. If a customer clicks a question, then the predefined answer displays. For example, you can create an instant answer that explains your return policy and customers can click the questionWhat is your return policy?to have the answer display.
TheTrack my orderinstant answer is included by default and automatically provides your customer their order status when clicked.
Create an instant answer
You can create as many instant answers as you want, and display up to 100 instant answers to customers. When you create an instant answer, you need to enter both the question that displays to customers, and the answer to that question.
Steps:
From your Shopify admin, clickSettings>Apps and sales channels.
From theApps and sales channelspage, clickShopify Inbox.
ClickOpen sales channel.
ClickChat settings.
In the即时的答案section, clickCreate instant answer.
In theQuestiontext box, enter the question that you want to display to customers.
In theAnswertext box, enter the answer that you want to display to customers when they click the question.
Optional: By default, your new instant answer is visible to customers. If you don't want it to be visible, then in theVisibilitysection, clickTurn off.
ClickSave
Suggested instant answers
该特性使用Artificial Intelligence (AI) to generate suggestions for instant answers. Automatically generated suggestions for instant answers are based on yourstore policiesand conversation history. If there's not enough information in your store policies, or there's not enough conversation history, then the suggested instant answers are based on common questions that merchants receive. You can select those questions and then add an appropriate answer for your store.
Automatically generated instant answer suggestions are available only in English. By default, American English is the dialect used for English suggestions. The language data that AI uses is largely from North American sources, so generated content might contain vocabulary and expressions that are local to that region. You can change any part of the suggested instant answer content to suit your needs.
To learn more about using AI to help speed up the writing process, refer toShopify Magic.
View suggested instant answers
From your Shopify admin, clickSettings>Apps and sales channels.
From theApps and sales channelspage, clickShopify Inbox.
ClickOpen sales channel.
ClickChat settings.
In the即时的答案section, click a suggested instant answer.
Optional: Edit the automatically generated question and answer, and then clickSave.
To add the instant answer to your online store chat, clickTurn on.
ClickSave.
Change the display order of instant answers
From your Shopify admin, clickSettings>Apps and sales channels.
From theApps and sales channelspage, clickShopify Inbox.
ClickOpen sales channel.
ClickChat settings.
In the即时的答案section, click
⋮⋮and drag the instant answer to rearrange the display list.
The list of instant answers automatically updates in the preview. To update your online store with the changes, clickSave.
Turn off an instant answer
If you want to keep an instant answer, but hide it from displaying on your online store, then you can turn the instant answer off.
Steps:
From your Shopify admin, clickSettings>Apps and sales channels.
From theApps and sales channelspage, clickShopify Inbox.
ClickOpen sales channel.
ClickChat settings.
In the即时的答案section, for the instant answer that you want to hide, clickTurn off.
ClickSave.
To turn an instant answer back on, repeat the previous steps and clickTurn on.
Delete an instant answer
From your Shopify admin, clickSettings>Apps and sales channels.
From theApps and sales channelspage, clickShopify Inbox.
ClickOpen sales channel.
ClickChat settings.
Click the instant answer that you want to delete.
ClickDelete instant answer.
ClickDelete instant answer来确认。
You can't delete the defaultTrack my orderinstant answer, but you canturn it off.
Customize the pre-chat form
Customers provide their contact information in a pre-chat form before starting an online store chat with you. If you send a reply after the customer leaves your online store, then the reply is sent to the email address that the customer provides.
You can choose whether to display a marketing opt-in to customers in the pre-chat form and customize the message that displays if you've turned on the marketing opt-in.
Steps:
From your Shopify admin, clickSettings>Apps and sales channels.
From theApps and sales channelspage, clickShopify Inbox.
ClickOpen sales channel.
ClickChat settings.
In thePre-chat formsection, checkShow marketing opt-in to customers.
Optional: In thePre-chat formsection, in theMessagetext box, customize the opt-in message.
ClickSave.