Solving customer CSV file errors
CSV files can be used to add and edit your customer list and customer information. You need to format the CSV file correctly for it to upload successfully. You can download and view thecustomer CSV templateor refer toFormat your customer CSV fileto learn about the correct format.
It can take several hours for your CSV file to upload. After the upload is complete or when it fails, you receive an email to let you know. If you don’t see an email about your CSV file upload several hours after you begin the import, then check your email account's Spam or Junk folder. If it seems like the CSV file is no longer processing but it didn’t import, then contactShopify Support.
The following information can help you to troubleshoot errors that you might receive when you upload a CSV file.
On this page
- CSV file is bigger than 15 MB
- Only 1 CSV file can be uploaded at a time
- Missing header or missing headers
- Some headers were not accepted
- Punctuation can’t be used: illegal quoting in line 6
- Your CSV is in the wrong format
- Your CSV file wasn’t uploaded
- Country, region, state, or province is not valid
CSV file is bigger than 15 MB
If the CSV file is too large to upload, save the CSV file as multiple files that are each smaller than 15 MB, and then upload them separately.
Only 1 CSV file can be uploaded at a time
If you already have an upload in progress, then you need to wait until the upload is complete before uploading another CSV file.
Missing header or missing headers
If the CSV file is missing a required header, then you receive an error message that includes the name of the column header. You can check thecustomer CSV template查看所有可用的列标题。
Some headers were not accepted
Column headers must match the list of accepted words. If the CSV file contains a column header that doesn’t match the list of required column headers, then make sure there are no extra letters, spaces, or columns. Otherwise, you can start again with thecustomer CSV template.
Punctuation can’t be used: illegal quoting in line 6
If there is a character in the CSV file content that can’t be used, then make sure that your CSV file is UTF-8 encoded.
If your CSV file contains curly or smart quotation marks,“ “, then you need to replace them with straight quotation marks," ". If your CSV file contains extra quotation marks, then those need to be removed as well.
Your CSV is in the wrong format
If the CSV file uses the wrong format, then open the file inGoogle Sheetsor another spreadsheet program and verify that it’s a.CSVfile. Save the CSV file in UTF-8 format using LF-style linefeed. If you're not familiar with encodings, then review your spreadsheet or text editor’s documentation.
Your CSV file wasn’t uploaded
If there is an error in the upload before the import begins, then upload your CSV file again.
Country, region, state, or province is not valid
You need to include countries, regions, states, and provinces using specific codes known as ISO 3166-1.
To find a list of the current codes, refer toISO_3166-1: Current_codes. If you’re located in the United States or Canada, then you can find a code for your state, or province on these lists:
- State codes:ISO_3166-2: US
- Province codes:ISO 3166-2: CA