Unable to edit order with local delivery

[Linda_Gentle]

我am unable to edit orders for local delivery. I want to edit the order but it is telling me I can't edit an order with local delivery as the shipping method.

Why is that? I do not understand why I wouldn't be allowed to edit an order just because it was local delivery versus local pickup or standard shipping.

[Elias]

Hey,@Linda_Gentle.

Elias here with Shopify Support. I'd be happy to lend a hand with this!

While you canadd or remove products,adjust quantities, orapply discountsto new or custom items that you add to the order; however, orders that have local delivery (eg. in-store pickup and local delivery) as the shipping method can't be changed once the order is finalized by the customer. Our guide onediting ordersalso suggests that shipping methods and rates are not recalculated when you edit an order, so if you swap or add items to the cart and the weight or dimensions of the order changes - You may also need to charge more for shipping.

我n order to change the shipping method on orders with local delivery or to recalculate/charge more for shipping, I'd recommendcreating a draft orderandrefundingthe original order. This way, you can send a new invoice to your customer, include the shipping costs, and they'll be able to pay for their new order.

我hope this helps! If you have any other questions on this topic, don't hesitate to let me know!

[Linda_Gentle]

Hi Elias,

We do not have store pick up. All our orders with local delivery cannot be edited at all after the order has been made. We have had this issue since Shopify added local delIvery and have contacted them numerous times however they don’t seem to think this is an issue. We also have orders that are shipped out and we have no problem editing these.

[Elias]

Hi,@Linda_Gentle.

Thank you for following up!

My apologies for the confusion and please allow me to clarify. Thelocal deliverymethods include both, local pickup and local delivery, both of which can't be changed once the order is finalized by the customer. Though editing orders with a regular shipping rate isn't a problem, our guide onediting ordersdoes suggest that orders with in-store pick up can't be edited. While I can confirm this isn't a bug or a glitch, as in-store pickup and local delivery essentially stem from the same feature. However, creating a draft order would be the best solution for adding a shipping rate to these types of orders for the time being.

我understand this isn't an ideal solution in your case and I'd be happy to share your feedback with our developers.

我f you have any other questions on this topic, please don't hesitate to let me know!

[PacCloudSeafood]

Same Problem. Anxiously awaiting a workaround

[veggievic]

Hi@Elias/ Shopify team,

Any updates on this thread?

This inability of editing orders is so annoying to the core.

We are business people, and we should have the flexibility to edit our orders. So fundamental. No more justification is required more on this topic I guess.

Veggie Vic

@

[Elias]

Hi,@veggievic.

Thank you for joining the thread and sharing this feedback with us!

我理解是多么重要对你编辑local delivery and I'd be happy to add you to the feature request. While I'm not able to provide an ETA for this change, I do hope that this feature is prioritized by our development team. If Shopify moves forward with any changes or updates to editing orders, we'll be sure to announce them on ourchangelogand/orupdatespage.

That being said, if you'd like something that can help accomplish what you're looking for in the meantime, then it looks likeStore Pickup + Deliveryby Zapiet has an option for editing orders with local delivery. If you need any help with this app, the app developer is always available to assist you - you can reach out to them directly through the contact information found in the Support sectionof their app's page.

我'd love to know if theStore Pickup + Deliveryapp can be a solution for you. Let me know!

[Linda_Gentle]

Just wondering if Shopify is receiving kick backs from all these apps they suggest!!! Additional income for them on top of the millions they receive. This is a simple fix and Shopify should be doing something about it!

[George_Newbie]

Exactly, you're on thread... we pay Shopify as store owners for a service... app developers fill any holes/bugs and we are expected to pay them for "extra feature apps" aka "patches"... do the app developers have to pay a fee/registration giving Shopify two bites of our cherry, and more importantly what motivation then is there for Shopify to fix the bugs?

我f they do so and in the process remove the opportunity for the app developers to draw an income then they will lose the app developers.

This is far too murky and dirty, an ugly situation indeed :'-(

[roehamptonorchi]

Hi no offence but your response has nothing to do with why it cannot be edited. There is no shipping charges for pick up and delivery is often flat rate. There is no reason why we cannot edit an order that is for delivery. Even to change the size or style of the SAME item in the order. But the order for shipping is editable even though we may need to charge more for shipping. So WHY is it that we cannot edit a local delivery order?

[ABFIRE]

Any more progress on this change? We are in the same boat and require local delivery editing asap please.
Also need the ability to hide delivery lists in the app from other users.

[GrapetoGrain]

We are also waiting for a sloution to this. Cancelling the order, refunding and creating a new order all incur extra charges so this is not a solution to this problem. Considering an alternative to shopify local delivery

[newdobshop]

We are also waiting for a sloution to this. It's very annoying and time consumable to cancel the order, to refund money and to create a new order for a some stupid little correction. SHOPIFY, please do something the local delivery and pick-up orders to be able to edit as a standart rate orders. We do not understand the your logic and this is very unconvenient.

[Elias]

Hey,@PacCloudSeafood,@GrapetoGrain, &@newdobshop.

Thank you for joining the thread!

我明白你们都等特性allows editing orders that includes local delivery, and I can see how this feature can be beneficial for our merchants. Though this isn't something that I can share an ETA for. However, I'd be happy to add all three of you to this feature request. If Shopify moves forward with any changes or updates to order editing, you'll be able to find it on ourchangelogorupdatespage.

我f you have any other questions on this topic, don't hesitate to let me know!

[newdobshop]

Hi Elias!

Much appreciated.
My customers are verry annoyed with this practice to cancel the whole order just for small amount of a discount, or correction on the item qty.
Thank you, in advance.
Yes, please let me know, when something is done from your side.

[MandyLi]

Hello Elias,

We so desperately need this feature. Kindly update your development team to escalate the priority of this feature. Thank you so much!

[policenauts]

@Eliaswe also need this feature, thank you.

[Elias]

Hello,@newdobshop,@MandyLi, &@policenauts.

Thank you all for joining this thread!

我appreciate everyone's interest in this feature request to edit orders with local delivery, and I'd be happy to add each of you this feature request. By adding to this feature request, it can help our developers prioritize new features when developing for our platform. As previously mentioned, there isn't a time frame that I'll be able to provide for feature requests. Nevertheless, if Shopify moves forward with any changes or updates to the order editing processes for local delivery, then you can find it on ourchangelogorupdatespage.

我f you have any other feedback or suggestions, don't hesitate to let me know!

[DGDD]

Add my name to the hat asking for this feature as well. We're incurring merchant fees and risking customers not reordering after we cancel. It also takes more admin time that's unaccounted for...

[Elias]

Hey,@DGDD.

Welcome to the thread!

我appreciate the additional context, and I understand how important this feature is for you. Those are all valid points and I'd be more than happy to add you to this feature request.

我f you have any other feedback or questions, don't hesitate to let me know!

[yasabes]

@Eliasplease add me to the request. Our team is about to vote on changing platforms because of this, and I personally love Shopify. Please do include a note on the request stating that this is a MUST-have feature, not just a request made by some customers. Thank you so much for hearing us and supporting us!

[Elias]

Hey,@yasabes.

Welcome to the thread!

Thanks for the additional context, and I understand how important this feature is for you - I'd be happy to include this and add you to the feature request. While I l know that this is a must-have feature for you and your team, I'm afraid this won't be something that we'll be able to provide an ETA. However, when this feature gets implemented, you can find it on ourchangelogand/orupdatespage.

Thanks again for taking the time to share this feedback!

[我mNotRobot]

编辑本地交付应该最basic option. Asking customer to cancel and make repayment is ridiculous and risk losing the order. Please have this option ASAP since Shopify suppose to be the forefront in ecommerce platform. Awaiting anxiously for this update.

[lsn]

We are also needing this feature!

[Elias]

Hey,@lsn.

Thank you for joining the thread.

我很乐意加入你们这个特性的要求。我f Shopify moves forward with any changes or updates to the order editing processes for local delivery and pickup orders, then we'll be sure to announce it on our on ourchangelogorupdatespage.

我f you have any other questions on this topic, don't hesitate to let me know!

[Greenbriar_Mrkt]

This is an absolute must as a feature for Greenbriar Market as well.

我t is absolutely ridiculous that we can't edit a local delivery! There is no reason that we shouldn't be able to edit a local delivery the same as we would be able to with a shipped order.

We offer a GWP on orders over $50 and if the customer chooses local delivery I have to create a second order at $0 to included it and track inventory properly. This is an absolute disaster as far as my back of house paperwork.

我n this pandemic world where local delivery is a huge part of our businesses, let's get this fixed ASAP.

[Cales413]

Please add me to this feature request. Thanks!

[Elias]

Hey,@Cales413.

Thanks for joining the thread!

我've gone ahead and added you to this feature request. For news and announcements when Shopify releases new features or changes to the platform, please check out ourchangelogand/orupdatespages.

我f you have any other questions on this topic, don't hesitate to let me know!

[MurrayWillock]

Hi Elias,

this is also a big problem for our store and we strongly urge Shopify to fix it. Please add my support to the feature request.

Thanks

Murray

[Greenbriar_Mrkt]

We are now 4 pages into a request for a pretty basic function that should have been there in the first place.

We already pay A LOT of money to Shopify and as the customer we deserve to have basic functions to run our businesses included for this service. We shouldn't need to pay for an EXTRA app that will slow down our store even more to be able to edit a delivery.

Given this capability already exists for shipped orders, Shopify is simply dragging their heels.

Let's get this BASIC feature fixed before the holiday season!

[newdobshop]

我T'S ABOUT TIME SHOPIFY!

PLEASE ACT!

[web_at_ambi]

Still waiting for the update in 2023

[George_Newbie]

Don't hold your breath, there is no financial incentive for shopify to rectify this flaw.

[oliverij]

With all these scripted responses, I think Elias might be a bot...

[oliverij]

please add me to the feature request as well.