Introducing Customer Self-Serve Returns!

[Trevor]

We’re excited to announce that as ofFebruary 7thcustomer self-serve returns has launched to all Shopify merchants!

With self-serve returns, you’ll be able to offer your customers the freedom to request a return for some or all of the products in their online order. You can now accept and reject return requests, keep your customers informed about their return’s status, and track their return reasons.

To set up a self-serve returns experience, you will first need to activate it in your Shopify admin.

1. Go toSettings >Checkout and accounts.
2. In theCustomer return requests section, selectAllow customer return requests.
3. ClickSave.

Once activated, customers can access the return flow from wherever you place the customer accounts URL.

You can also access ourHelp Centerto learn more about how to activate this feature in your store.

If you’re looking to learn more, ourHow to ace returns management with Shopifyblog post provides more detail on thissolutionand best practices on implementing a returns process with Shopify’s built in tools.

Got questions? Feel free to start a new thread in theShopify Payments, Shipping and Fulfillments boardor contactShopify Support.