Staff Solutions Engineer DACH
Berlin,Germany- Sales and Account Management
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About you
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
About the role
Shopify Plus is making enterprise commerce simple. We give high growth, high volume merchants the scalability, reliability and flexibility they need. Shopify Plus is helping power commerce for companies like Nine West, Staples, Lindt and many more. We believe large merchants should love their commerce platform and we work hard each day to make that happen. We are in hyper-growth, and this is where you come in …
Solution Engineering plays a key role in helping merchants to choose Shopify. In pre-sales, we build merchant confidence by acting as a technical business consultant. To get this done, we partner with the Sales team to drive the sales process. We understand business requirements and develop a technical sales strategy. We build product demos that help merchants visualize their future with Shopify and provide business value. The impact we make daily is in helping merchants simplify and grow their business. When we do this, we contribute to Shopify's mission of “making commerce better for everyone”.
Projects, activities, and expectations of your role include:
- Working to help vet and close deals from a technical requirements perspective for both our Enterprise Sales team and development partners/agencies.
- Engaging with enterprise clients through requirements discovery and strategic consulting sessions.
- Become a Thought Leader when it comes to Commerce and provide best practices to our merchants.
- Creating customized product demos and proof of concepts for use during on-site or virtual client demonstrations.
- Becoming an expert on Shopify’s application ecosystem and integrations.
- Aligning with product and RnD teams on future roadmaps and sharing feedback on released features and client trends.
- Mentoring and coaching the sales team on technical aspects of Shopify PluS.
Qualifications
- 强大的商业智慧和理解布鲁里溃疡sinesses operate.
- Fluent English and German.
- Good rhetorical skills and experience in engaging with Customers.
- Solid understanding of Cloud-based technologies and SaaS fundamentals.
- Ability to co-own the Sales Cycle together with the Sales Team.
- Curiosity when engaging with various stakeholders and new technologies.
- Deep understanding of technical strategy as it relates to operating and growing commerce businesses.
- Demonstrate great solution selling - Through storytelling and solution demos, help merchants understand how Shopify solves challenges and visualize their future with Shopify.
- Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on.
- A great video conference presence with confidence handling executive-level conversations.
Bonus Experience:
- Is some of this tech new to you? That’s OK! We know not everyone will come in fully familiar with this stack, and we provide support to learn on the job.
- Extensive experience in presales solutions engineering or consulting
- Hands-on skills of Frontend Web development (HTML, JavaScript, CSS, Liquid)
- API knowledge (REST and GraphQL) for enterprise integrations.
- eCommerce experience and knowledge of latest trends (storefront implementation, omni-channel, supply chain, B2B)
- Experience building business cases and communicating ROI.
Travel:
- Travel for customer on-site visits will be expected in the range of 10%.
We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. And remember, we want to know what you're really interested in building and why you want to build it at Shopify, so please give us as much detail on this as you'd like in the answers on the next page.
Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look atour Sustainability Reportsto learn more about Shopify’s commitments to our communities, and our planet.
At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.