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Senior Partner Operations Manager

  • Americas
  • Business Operations

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:
  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion
  • Embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

About the role

Shopify Partners play a critical role in Shopify’s mission to make commerce better for everyone. Since the inception of the Shopify Partner Program over a decade ago, Shopify’s partner network has become the largest commerce ecosystem in the world and a powerful community helping merchants grow faster.

As Shopify enters its next era of growth and moves further into the enterprise, we are launching the first phase of a multi-year engagement to re-design and enhance Shopify’s partner program offerings. To make it easier for every partner to build their business with Shopify, these enhancements will focus on three areas: exceptional rewards, skills building, and a simplified, engaging partner experience.

As part of our mission to provide exceptional rewards for our partners, we also need to be deliberate and organized in how we build successful partner channels at scale. As a Senior Partner Operations Manager, you will own the management of Shopify Partners sales operations on a global scale, and support the design of new co-sell motions, as well as other key parts of the Shopify Partners experience.

Responsibilities

  • Collaborating with Salesforce administrators to influence and enhance CRM functionalities to meet partner data management and attribution needs
  • Building and documenting Shopify Partners co-sell policies and processes to support all aspects of the partner program to enable global execution
  • Defining and enforcing partner data governance policies and best practices for data management within Shopify partner relationship management software
  • Managing relationships with regional partner teams to provide guidance to help ensure revenue targets are being tracked and achieved
  • Defining partner infrastructure requirements to support the business when introducing new program incentives and goals
  • Working across disciplines (product, sales, data, marketing) to create unified program operations to help Shopify Partners and go-to-market teams be more successful
  • Conducting regular business reviews with key partner leaders at Shopify to assess sales performance, identify areas of improvement, and drive operational opportunities within Shopify's partner relationship management software

Qualifications

  • Proven track record managing and scaling partner program operations through partner relationship management software
  • Understanding of partner co-selling and joint go-to-market strategies
  • Strong communication skills and stakeholder management abilities across executive and organizational teams
  • Experience establishing and executing repeatable processes at scale (i.e driving automation or standardization)
  • Proven experience with cross-functional teams to develop and implement sales initiatives and programs
  • Continuous learning mindset, with a passion for staying updated with industry trends and best practices in partner operations management
  • Knowledge of partner performance metrics and KPIs, with the ability to track and measure partner success

We hire people, not resumes. If you think you’re right for the role, apply now.