Program Manager, Tech & Tooling Enablement
TELECOMMUTEAmericas- Sales and Account Management
About Shopify
机会并不是均匀分布的。Shopify把s independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About you
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
About the role
We are looking for an innovative, hands-on, Sales Tech & tooling Program Manager to help us build and deliver tools, training, and resources for Shopify’s Revenue audience. You should have a technical and learning background, and be able to build cross-functional relationships with groups including; sales, marketing, solutions architects, product teams, executives, partners. Key responsibilities include strategy and management of technical training, tools, content, live facilitation and people management. You will work closely with subject matter experts and content providers making sure assets are created and delivered to the field. The ability to review, update, and build content from scratch by creating slides, word docs and videos, is a requirement.
What you'll be doing:
- Support Technical Enablement strategy & process for all Revenue tools (Salesforce, Gong, Salesloft, etc.)
- Design technical training programs, in-line with organizational requirements
- Define course content according to organization’s objectives
- Work with internal teams to craft and package high-value, easy-to-use tools (technical guides, training decks, demos, etc.)
- Execute training sessions, webinars, workshops and other projects in groups or individually
- Keep and report data on completed courses, issues, overall customer satisfaction and be able to present these metrics to the broader team
- Utilize instructional design experience to build impactful student and instructor materials (presentations, course outlines, background material, instructional materials, exercises, training aids, quizzes and assessments)
- Collect feedback from the partner community and the internal field organization on effectiveness of training and tools. Continuously work to improve quality of content, format, and delivery worldwide
Qualifications
- Direct experience in technical training and related certification programs
- Ability to quickly learn new concepts and thrive in a dynamic, rapidly-changing environment
- Experience with Google suite of products
Strong written and verbal communication skills - Strong interpersonal skills, someone who leads by inspiring and enjoys working with others in a collaborative, social environment. Effective at building and maintaining positive relationships
- Real passion for excellence and high quality in the finished product, acute attention to detail
- Passion and high-care for people management
This role will close for applications on October 27th, 2023