Launch Engineering Operations Lead
TELECOMMUTEAmericas- Business Operations
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About you
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
About the role
Our fast-paced ecommerce company, Shopify, is looking for a highly skilled and experienced Launch Engineering Operations Lead to join our dynamic team. This role will help lead the strategy for the Launch Engineering team, as well as design and build processes, systems, and tooling to automate our merchant experiences where possible. Our Launch Engineering team is critical in helping our merchants successfully launch onto the Shopify Platform. You will work closely with a team of high-level stakeholders, driving initiatives and strategies that support our rapidly growing merchant base.
我们推出工程业务领导,你很快就会回来的l play a crucial role in helping drive the strategy for our Launch Engineering organization at Shopify. You will work closely with cross-functional teams to drive initiatives that support Launch Engineering, develop effective processes and systems, and utilize data and analytics to drive insights and improvements. With your extensive experience and domain knowledge, we will jointly continue to build successful partnerships that can flourish in the rapidly-evolving eCommerce landscape. We're looking for someone who will be a strong leader, with a proven track record in driving scalable internal operations and optimization. You must be able to proactively identify opportunities, advocate for the organization, work cross-functionally, and communicate with impact at all levels of the organization.
Responsibilities:
- 帮助定义和执行发射工程strategy for our platform in the Shared segments and Retail/POS product suite,, in close collaboration with cross-functional partners in the craft, product, launch engineering, sales teams, etc
- Design and implement processes to improve merchant experience through automation, setting clear KPIs, and monitoring craft performance.
- Collaborate closely with our Operations, Data, Enablement, Tool and Product teams to identify launch engineering KPIs, monitor what is working, automate processes, and drive innovation for success.
- Utilize data and analytics to identify insights and trends to optimize our launch engineering activities.
- Advocate for our organization's success with cross-functional teams, ensuring that the strategy and initiatives are well-understood and effective.
- Drive a culture of learning and growth, proactively identifying development opportunities and driving learning programs for both individuals and teams.
Qualifications
- Minimum of 5 years of experience in Launch Engineering/Onboarding and/or Operations roles where you owned outcomes.
- Proven ability in driving growth and optimizations through an operationally excellent Launch Engineering or post-sale organization.
- Experience leading cross-functional teams and aligning processes.
- Strong communication skills and experience building relationships across all levels of an organization.
- Familiarity with Salesforce or a similar CRM platform.
- Strong analytical skills; able to utilize merchant data to draw insights and drive improvement.
- Ability to balance between strategy, design and execution.
- Driven to identify core issues/opportunities, able to prioritize appropriately, design an impactful solution, and implement quickly.
Bonus Points:
- Experience working in a SaaS or e-commerce organization.
- Strong experience designing and implementing incentive programs.
- Experience with project management methodologies, such as Six Sigma or Lean Six Sigma.
- Familiarity with e-commerce platform technologies.