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Certifications Program Lead

  • Americas
  • Marketing and Growth

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:
  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion
  • Embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

About the role

The Education & Enablement team’s mission is to educate the Shopify ecosystem with use case and strategic content across the customer journey so learners can thrive in their roles. We oversee the creation of educational content by creating courses, learning paths, content and certifications to best meet the needs of our merchants and partners.

As a Certifications Program Lead you will be responsible for managing certifications that are high stakes and legally defensible to our target audiences through 1:many efforts. You will have influence over the direction of our pillar education hub:年代hopify Academy.

Responsibilities:

  • Design, develop, and implement Shopify’s Certification program to support a highly diverse and technical audience (courses, certifications, badging, etc)
  • Define a Certifications strategy, including consideration to Specializations, where a learner can prove competency in specific Shopify products
  • Maintain an active perspective of the competitive landscape to shape curricula strategy, including content, learning objectives, and assessment methods
  • Provide a framework for job task analysis, exam writing, practice exams, maintenance, and other materials to support exam takers
  • Work with instructional designers and content developers to validate that learning materials are engaging and effective, and that each learning journey maps to measurable learning outcomes
  • Collaborate with internal teams (Partnerships, Sales, Marketing, Operations, etc) to promote the Program and Specializations offerings to increase awareness, advocacy, and enrollment
  • Monitor and evaluate performance through data analysis, surveys, and participant feedback
  • Generate reports and presentations to communicate outcomes, achievements, and areas for improvement to internal and external stakeholders

Qualifications

  • 5+ years of experience leading a high stakes, technical certification program in a SaaS environment
  • A passion for educating, explaining, and demystifying complex topics
  • Experience implementing the ADDIE educational framework
  • Experience as an exam developer or experience leading/managing exam development
  • Demonstrated ability using analytics to optimize content to reach your target KPIs
  • The ability and willingness to work in an ambiguous and fast-paced environment
  • Demonstrated ability managing multiple complex projects to completion, at times managing across a range of internal and external stakeholders
  • A resourceful approach to projects; you are proactive and great at self-assigning tasks
  • Excellent relationship management skills; comfortable working cross functionally with multiple stakeholders

Bonus:

  • 电子商务认证经验
  • You’ve used some of our tech stack including Skilljar, Caveon, and Invigulus

We hire people, not resumes. If you think you’re right for the role, apply now.