Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
    255
  • 1%的评级是3星
    50
  • 1% of ratings are 2 stars
    57
  • 3% of ratings are 1 stars
    185
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless integration with Shopify. It's praised for its ability to allow customers to include images in reviews and send automatic review request emails. Merchants report increased sales due to the credibility from good reviews. The app's display of reviews on the website and homepage is easy to set up, thanks to the responsive and technically proficient support team. It offers a free plan suitable for small businesses and affordable paid plans with additional features.

October 1, 2023

don't touch this app. I was using the free service for a while and then all of a sudden, it appears in my $24 a month charge that had gone on for 15 months without my awareness.

iLoveBad Organics
United States
Over 8 years using the app
September 5, 2023

I moved from free version Judge.me to Yotpo as Yotpo looked great and lots of raving reviews about it. I was told about the visual UGC plan which I also added. The review app is great that you can leave images - however, the customisation of the email for review requests is quite basic and clunky. If you want to update the follow up email it resets everything.
The visual UGC has some issues too - with things like product album not being able pull from a source of images. I've also had a few issues with the homepage gallery how it shows up on shopify - in which support has taken about 5 days and counting to fix when I thought it should be a simple fix.
Uncertain about this being worth the money as of yet as there is not much perceived perks compared to free version of judge.me yet. I'm glad I didn't pay for the prime version that sales recommended yet as it wouldve felt like even more wasted money.

ESTRONI
Australia
6天使用该应用程序
July 9, 2023

"We never send automatic emails to past orders, this is a step in the onboarding flow that needs to be confirmed by the user."

You literally do it without any confirmation from my side.

Atelier Extensions
United States
20 days using the app
Edited May 13, 2023

I had an issue on Yopto Reviews app and contacted the Live Chat Support. Simoun Francis helped me to solve my issue. Thanks to him my issue is now solved (need to wait few hours to check it but I'm confident).
I refresh my review some days after writing it : finaly the issue was not solved and the support is not capable of solving it (there was supposed to keep me in touch by mail, I didn(t receive any mail yest after 2 days). Unfortunately, I tried another Reviews App that worked fine without any issue. I decided not to use Yopto.

Coucou Les PtiBoutchoux
France
8 days using the app
Yotpo replied June 15, 2023

那nk you for sharing your thoughts with us, and our apologies for the inconvenience. After looking into your account, we learned that our team was able to resolve this issue for you. If you're still experiencing issues on your end, please reach out to our team for further assistance.

October 18, 2022

the app was easy to use, but the overall cost just doesn't justify the product. it's too expensive to use. judge.me offers better quality products for a better price however, their customer service is on point. Daniel p had helped me transition and export all of my reviews to a new platform.

JustLifeguard
United States
About 3 years using the app
November 19, 2022

This is one of the worst SaaS platforms I have ever used. Full of bugs. Doesn't connect properly and support isn't that helpful either.

Sizzle & Boo
United Kingdom
5 days using the app
Yotpo replied March 9, 2023

那nk you for sharing your thoughts with us — we're sorry to learn that you were experiencing issues on your end. According to our records, our team has been in touch to help rectify the issue. If you have any questions or concerns, please don't hesitate to reach out.

Edited February 23, 2016

Really annoying how I can't find installation instructions anywhere

Wise Condensation Shop
United Kingdom
Over 10 years using the app
Edited February 6, 2019

We have used Yotpo for a couple of years now, it has many wonderful capabilities, and ways of acquiring reviews. However, they offer no technical support, only time you will hear from them is when it’s time to renew your contract, and when you find someone in support it’s someone from sales, with a superficial knowledge of the app, not someone who actually knows any of the technical stuff, which is why you needed them in the first place. We are looking for other options.

Lovepray jewelry
United States
Over 6 years using the app
Yotpo replied June 30, 2020

那nk you so much for taking the time to leave a review, we're really sorry to hear about your experience. Over the past year, we've been working hard to expand the capacity and availability of our support team and are happy to share our support agents are now available to all of our users 24/7. Please feel free to reach out if you have any additional questions or you'd like to chat.

February 6, 2018

apper to be free but now after a long time of collecting reviews we decided that it is best to have the option to answer to clients and YOTPO is asking for $29 a month. You can see the review but you cant do anything about it with the free option!

Gummipets
Australia
About 6 years using the app
March 3, 2017

Nice but wayyyyyyyyyyyy to expansive. Not worth it. others offer it for free.

Secondskinbodysuit
United States
About 6 years using the app
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