Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
    254
  • 1% of ratings are 3 stars
    49
  • 1% of ratings are 2 stars
    55
  • 3% of ratings are 1 stars
    182
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless integration, and affordability. They value its automatic review request emails, importable reviews, and display features like the review carousel and star ratings. The responsive customer support team is praised for assisting in app customization. Merchants report increased sales and site credibility, along with valuable insights into customer preferences.

May 3, 2023

Be careful when you install, Yotpo will automatically start sending orders VS taking you through a setup process where you can customise how customers will receive reviews etc...

Before I knew it a day had passed and the platform had already sent 80% of my monthly quota within a day. I sell products that need more time to review vs. their 14-day default flow. Not the greatest start for those businesses that have a backlog of orders requiring reviews.

When you install make sure you go straight to the left-hand navigation and find "Review Request Flow" and deactivate the 14-day post-process flow they automatically start on your behalf. To do this, navigate to the three horizontal dots, left-click and hit the 'deactivate' button. The flow will stop and then you can customise what you need to customise.

I know the platform will be great yet I find it strange it just starts sending reviews without a user setup process.

Glasshouse Fragrances Australia
Australia
About 1 month using the app
Yotpo replied May 8, 2023

We appreciate your feedback and apologize for the inconvenience. We never send automatic emails to past orders, this is a step in the onboarding flow that needs to be confirmed by the user. We are sorry to hear this didn't go as expected. If you're experiencing any other issues, please let us know — we're happy to help!

December 26, 2022

I've been testing a ton of review apps lately. This being one of them. The app itself is solid but upon uninstalling it I realized my store speed score jumped from 50-59. Was surprised this app was impacting speed that much but glad I found it. Something to consider.

Polarheads.com
United States
3 months using the app
Yotpo replied January 23, 2023

谢谢你分享你的thoughts with us!

Edited December 9, 2022

app ok. Still didn't record results A bit expensive. Good customer service
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Axessorize
Canada
Over 1 year using the app
Yotpo replied January 23, 2023

Thank you for writing a review — we value your feedback.

November 9, 2022

the app is good. tyring to do anything on the app is complicated. chat support is usually helpful. but not always

LavishlyHip
United States
Over 4 years using the app
Edited April 14, 2023

Ronel R. helped me with my carousel today. They are really nice and helpful. I use the chat to get help.

Carol M Studio
United States
16 days using the app
2022年12月12日

Recomiendo esta aplicacion, ya que es muy completa en cuanto a funcionalidades. Pero considero que es un poco dificil de instalar.
De todos modos, la asistencia es genial, te ayudan en instalar todo y dejan el widget funcionando.

Café Sombra de Pino
Peru
12 days using the app
Yotpo replied January 23, 2023

Thanks for your feedback, we really appreciate it.

March 29, 2023

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Swingmat
Turkey
10 minutes using the app
March 11, 2022

New to the app but customer chat is an awesome and fast response. cant wait to explore more features

Fason De Viv
United States
About 2 years using the app
February 1, 2022

有一些部分的应用程序可以使用enhancing. For example, the coupon option to be conditioned to send out only following specific emails. It seems odd that there is not setting for this condition. As well, it would be helpful to have the app pick up on where the customer is in the email request flow. I'm having to manually cross reference the email list to ensure that all customers have received the follow up reminder emails - seems very inefficient. Customer support was amazing though! Keith was very helpful and supported with me with my inquiries on several different occasions. 5 STAR for customer support.

Rest Duvet
Hong Kong SAR
8 months using the app
Edited September 14, 2022

Works well. Immediately increased my response rate for review solicitations. Eileen provided excellent support. A very useful tool since Yotpo increased the services on the lower-tier plans. Many ways to use this platform. The only drawback is that the emails can't be timed to the actual delivery notice, so international ones often arrive before the product, which annoys people.
UPDATE: I signed up for the Prime plan because I was told that it would show rich snippets on google and make the site review show up on the Google SERP. We met all the criteria, but these still did not show up, even given months for google to recognize them. YOTPO tried a few fixes and finally gave up and told me to contact Google, who, of course, blew me off. So, I would say that based on my experience, that feature is not functional.
And that would be okay if I hadn't paid a premium for many months specifically to have that feature work. Not so very happy

Invisible World US
United States
Almost 5 years using the app
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