Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
    254
  • 1% of ratings are 3 stars
    49
  • 1% of ratings are 2 stars
    55
  • 3% of ratings are 1 stars
    182
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless integration, and affordability. They value its automatic review request emails, importable reviews, and display features like the review carousel and star ratings. The responsive customer support team is praised for assisting in app customization. Merchants report increased sales and site credibility, along with valuable insights into customer preferences.

April 18, 2023

DO NOT BELIEVE ANYTHING THEY TELL YOU DURING THE INITIAL ONBOARDING CALL - FEATURES THEY PROMISE DON'T ACTUALLY EXIST

After having used the app for only a few days I have now discovered the 3rd feature that was confirmed to exist during the onboarding call - which in reality is not actually available. It turns out the Yotpo sales rep has been lying through his teeth to get me signed. When explaining what some of the issues with our previous subscription service were - he literally had a solution for every single problem, all of our headaches were promised to be resolved by switching to Yotpo because their tool supposedly is more sophisticated than any other subscription service. BS!

- migration took almost 6 weeks from when the agreement was signed - although the sales rep promised everything will be completed in no more than 48hrs
- they don't allow you to send your self test emails
- they have very limited notifications that can be sent to customers - there is no option for a customised notification. Just to give one example: should a customer decide to pause their subscription no notification is being triggered. They have a simple "Welcome" and "subscription cancelled" notification. Very limited
- we've had issues with deliverability of Yotpo email notifications - it took several days to receive CNAME records - several days later we still have not received confirmation from their end that our domain is now authenticated on their end
- the Yotpo Dashboard doesn't even contain the most important number - Revenue created during any given time? They argue that it's more convenient to have this number within the Shopify Analytics section instead. If you want to look up stats for the previous month for example you can find average order value for subscriptions, number of subscription orders etc all within the Yotpo Dashboard. But you then have to exit the screen move back to Shopify and dig into your analytics in order to see how much revenue was actually created through subscriptions. Seems very logical and saves everyone a lot of time and effort (not).

I'm running out of enthusiasm to keep going but trust me the list of lies and missing features is long

Petz Park
Australia
3 months using the app
Yotpo replied June 30, 2023

Thank you for taking the time to leave a review — we sincerely apologize for the inconveniences. Our records show that our team has been in contact with you. We've resolved some of the issues you're experiencing and we're actively working to resolve some of the remaining issues. If there's anything else we can do to assist you, please don't hesitate to reach out.

Edited October 25, 2022

Avoid using apps provided by this company at all cost, their technical support sucks and don't even understand simple instructions and keep on insisting that the simple issue is fixed and explained to us the same thing again and again which is not helping at all, after messing around on a simple CSS styling issue, the support guy named Nick was even trying to show his attitude and removed all the necessary codes on the store with his unprofessionalism, we strictly told them that the only code that needs to be removed is the bad code / solution that he provided. Dealing with this kinda mess is literally a joke, next level stuff, congratulations on pissing off your potential customer. And you know what guys? There are plenty of other good review apps out there that provide better services and technical support compared to this crap, just to name a few like Loox, Judge.me and the list goes on. If I were you, I will avoid using their apps at all cost. Really tired of dealing with support that don't even understand simple logic and needs.

BlissYard
United States
About 3 hours using the app
Yotpo replied November 6, 2022

Hey, Jaillene from the Yotpo Reviews team here

Thank you for sharing your feedback with us, and we apologize for the inconvenience. We would never remove any code or content from your site or reviews without your permission.

We understand that you've been experiencing a few technical challenges regarding the responsiveness of our widgets, and we're here to help.

We have already reached out to you and our support team is ready to help you with this issue.

March 13, 2023

This company is probably the most annoying company in the Shopify eco-system. I don't know how many times I've had to ask to be removed from their marketing and sales emails before their sales reps will leave me alone. There are several reason I would recommend against YotPo:
1 - Predatory contracts - They promise you the world, lock you into a contract for 12 months, and by the time you realize there are other companies that have the exact same functionality, you're too late and locked in paying 4-5x the cost of the competition.
2 - The worlds most annyoing sales reps. No, I don't want to buy the overpriced software that you sell on yearly contracts.
3 - Insanely overpriced for the same features. I'm not really sure what people are even paying for here that they anyone is still paying this company as much as they are for the same features.

I'd highly recommend looking at Stamped or any of the other services that offer reviews. You'll get the same features (anyone at Yotpo who says its better may be partially right, but you're paying 5x for 1 minor feature that will yield maybe 2% better results at best).

This isn't a paid smear campaign, I just honestly don't know what else to do to get them to block my email from their system as I've asked and even threatened legal action with no results.

ZOX
United States
4 months using the app
Yotpo replied April 3, 2023

We're so sorry to learn about what you've been experiencing with our marketing and sales emails. We would never continue to send you emails if you've already unsubscribed or asked to be taken off of our email lists. We will look into this immediately and ensure that you're taken off of our promotional lists. And if there's anything that our team can help with or provide more information about, please don't hesitate to reach out.

November 10, 2022

买家请注意:我已经与Yotpo几个是的rs. We opted to move to a new review platform to save money for our small business. When I went to cancel my annual plan shortly after it auto-renewed, I was unable to do so in my account before it auto-renewed and needed to reach out to Yotpo support. They wouldn't cancel my account via email. They made me do a zoom call with their rep who instead of cancelling and disabling the auto-renew they repeatedly tried to upsell me more services. I was told by Yotp: "I really do appreciate where you're coming from and I'm sorry to hear, however we are unable to provide a refund on a live agreement as it has already been renewed per the terms. Because the contract renewed in June for a successive 12 month term, we are restricted in terms of changing the terms or the billing structure at this time but would be happy to revisit it in June prior to renewal. Unfortunately we don't have additional recourse here - the next step on our end would be to speak with our legal team, which in the spirit of partnership we are eager to avoid." Yotpo simply took my $6,388.00 with nothing more than an oops, sorry you're stuck with us. If you're considering working with this company know the support is subpar and getting out of an annual plan is very hard and they will upsell you more services - that's been my experience. The platform and functionality of Yotpo is fine and gets the job done. I've used them on both woocommerce and shopify. Now, I'm stuck with them until my annual plan is up for auto-renew, which I'm sure will never be cancelled and will require more zoom calls where they read from a script and try to sell moooooooore Yotpo.

UnderGround Downspouts
United States
Over 1 year using the app
Yotpo replied March 9, 2023

我们重视您的反馈,真诚地道歉the inconvenience. Our team has reached out to you offering a dedicated CSM as well as access to Visual UGC and three months of Yotpo Reviews. Please reach out to our team so that we can work together to make things right.

November 16, 2022

Do not use the review app especially if you are using SMS. the SMS Review requests will send to half of your customers at 3 am in the morning waking them up and leaving them disgruntled. There is no way to change the specific time settings either. When speaking to customer support they didn't seem to want to know about it. I had then asked for a refund due to their app not being able to do what is required and they have said they can not and will not process a refund. I have come across an app called judge.me and it is far better, the customer service is top tier and extremely helpful and they are only $15 per month.

Abeille Candles
New Zealand
10 days using the app
Yotpo replied March 9, 2023

We sincerely apologize for the inconvenience. According to our records, this issue has been rectified. If you have any questions or concerns, please feel free to reach out to our team for assistance.

Edited August 28, 2022

EDIT: The migration process is painful!! It's not as easy as advertised and we regret switching from Judge.me now. And even though we're paying $120 / month, there is Yotpo branding in all widgets and emails. If you're a small business, there are better options. Seems like a pretty good reviews app so far. And the customer service is very good! Would highly recommend.

Debriefs
Australia
18 days using the app
Yotpo replied September 6, 2022

Hey, Jailene from the Reviews team here

Thank you for leaving a review. We value your feedback and apologize for any inconvenience this may have caused on your end. After looking into your account, we see that our team resolved any issues around migration and demonstrated how to edit the logo within email review requests.

If you're still experiencing issues, please reach out to us — we're more than happy to help and we want to make sure that any lingering concerns are addressed.

Edited August 28, 2022

$119 a month in order to be able to upload your reviews from an other platform to multiple products. Not just one time charge but monthly. Waste of time and definitely not worth the money.

Seductive Pleasure Box
Canada
5 days using the app
Yotpo replied September 6, 2022

Hey, Jailene from the Review team here

Thank you for taking the time to share your feedback with us. We understand your frustration and we apologize for any inconvenience. Louanne from our customer support team has reached out to you several times but has not heard back from you.

Please feel free to contact us at any time — we're more than happy to help you.

April 28, 2023

Awful. You can't see how the app would show in-store. When you want to delete it, you have to give Yotpo permission. Very hard to use and even harder to get rid of

Squareco
United Kingdom
About 1 hour using the app
Yotpo replied June 30, 2023

谢谢你的反馈,我们很抱歉去学习that you're experiencing difficulties with our Reviews product. Our support team has contacted you for a product call, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.

Edited February 16, 2023

A heads up: The pricing listed for this app is very misleading. The price now seems to depend on the number of emails sent. So "$15" monthly turned into $49. ETA: NO where on their pricing did it say "starting at" at the time I installed this app

InJewels Healing Jewelry
United States
2 days using the app
Yotpo replied March 9, 2023

感谢你留下一个评论,我们道歉the inconvenience. After looking into your account, we saw that this issue has been resolved. However, if you're still experiencing issues, please reach out to us for assistance.

September 1, 2022

DO NOT USE THIS APP ON ENTERPRISE. It is a complete heist. The team is incompetent. It's been three months and loyalty and reviews are not live. Their reviews system is literally the worst on the market. They haven't updated it since 2015. Please, DO NOT WASTE YOUR MONEY. Use Junip for reviews. It's a fraction of the price and ACTUALLY works.

wholier
United States
Over 1 year using the app
Yotpo replied October 20, 2022

Hey, Jaillene from the Reviews team here

We're sorry to hear that you're facing setup issues. We're continuously working to update our products as well as our pricing and packaging options, and our support team is always available to offer any assistance.

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