Bold Memberships,289条评论

Overall rating
4.4
Counts per rating level
  • 76% of ratings are 5 stars
    221
  • 8% of ratings are 4 stars
    23
  • 2% of ratings are 3 stars
    6
  • 1% of ratings are 2 stars
    4
  • 12% of ratings are 1 stars
    35
What merchants think

Feedback submitted

Merchants appreciate this app for its membership management, premium content control, and seamless integration with Shopify and Stripe. They praise its user-friendly interface and the unique feature of hiding/showing pages for certain members. The customer service is commended for quick and knowledgeable support. Some suggest adding features like discount codes and more membership duration options. A few technical issues were reported but were generally resolved by the support team.

Edited April 23, 2019

It works, but only on the most basic levels. So many things you can't change. Customization is basically non existent. If you want a little bit of modification off the extremely basic package, then you should use some other app. Here is just one example. We would like to have the name of our new customer in our confirmation email sent to us- the merchant, when someone signs up for a membership. The confirmation email reads- "Good news, someone subscribed. Feeling the love, a new member just signed up." Instead of being cute, we would prefer the email provide information. But that is just a small thing. Dates, discounts, other changes are non existent. So if super basic works for you, then this app is probably ok, but if you want it to really work for your business, try something else.

TAD COFFIN TECH
United States
Almost 2 years using the app
BOLD replied April 25, 2019

Hi there - thanks for your feedback, it's much appreciated!

We'd love to discuss this a little further if you're open to it! We're always looking to improve our apps, and make sure they work for our users as best they can.

I see that you currently have a ticket open, so if possible please let us know if there's a best way for us to reach out to you, and we'll be more than happy to do all that we can to help! Thanks again.

Edited May 25, 2018

I submit a currency problem to Bold team, and i did not receive any reply by them. It's been a week and start charging me. If the team can not solve the currency problem, BOLD should tell me asap instead of endless waiting and hard to find the live chat.

i give the team 2 star

Refinstitute
Taiwan
26 days using the app
February 1, 2022

Customer service has been non-responsive. Live chat seems to rarely be an option. The app just doesn't seem to work. They set it up, and didn't provide with confirmation that it was completed (even though they said they would). However, I DO see where they installed the liquid. I go through their guides step by step. I sent myself a free membership as a test. I simply got an email where it says I have a free membership. NO other details. There is no place for me to update the wording. Even though I have a free membership, it doesn't recognize it and it's prompting me to pay. Nothing is working. Anyone can access the products. I have reached out several times with no response. I just need to find another app.

Small Business Shopping Expo
United States
8 days using the app
BOLD replied February 4, 2022

Thank you for your honest feedback. We are sorry to hear about the less than satisfactory support you have received. We do take this feedback very seriously, as providing the best in support is what we strive for. I can confirm our team has reached out to provide instructions on how to change the email verbiage in the settings and to provide a proper installation so all features work. We hope we can make it up to you!

July 23, 2017

I'm a developer and tried to get this working and it's still broken.. I also had another developer look into it and he can't get get it working right either. It looks like they set this up so you have to hire them to do it...

Apptivity Marketplace
United States
About 17 hours using the app
1
1