Pre‑Order Now WOD,1,180 reviews

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
    979
  • 9% of ratings are 4 stars
    112
  • 3% of ratings are 3 stars
    37
  • 1% of ratings are 2 stars
    15
  • 3% of ratings are 1 stars
    37
What merchants think

Feedback submitted

Merchants appreciate this app for managing out-of-stock items, allowing customers to reserve products in advance. It's praised for its easy integration, installation, and customization options suitable for all business sizes. Support is noted for their quick and efficient responses. Key features include pre-order via product tagging, back in stock alerts, and handling partial payments. The app also provides a live chat service and a cart pop-up feature for customer awareness. It's recognized for its versatility and user-friendly interface.

Edited April 13, 2023

Updating my review from 4 to 5 stars. The support is always there and very helpful. Thanks Aman for helping this time when we needed to turn on pre-order for many products and advising me about enabling pre-order via tagging products-a very useful feature.

Previous Review:
We've been using this app for a good while now with one product but recently added more pre-order products and refreshed our website. With changing themes to one of Shopify's new themes (Refresh) we encountered a couple of issue with the Pre-Order Now app. I wasn't able to find solutions easily on my own but support is always available and helpful (sometimes you have to wait several minutes to get someone though). Rasheem solved our first problem with home page badges resizing the product image and the next day Nicoz solved the issue of the Pre-Order button not working.
Nicoz also provided advice for the delayed loading of the pre-order button which sometimes allows people to order without seeing the pre-order button or having the pre-order tag attached to the order. I believe this can occur with any pre-order app and comes down to your page speed though. It's a good value app with great support and I'm looking forward to the improvements to come.

Dad Certified®
Australia
8 months using the app
Website On-Demand replied November 14, 2022

Hi Dad Certified®

Thanks for sharing your review with us and the community. We're delighted to hear that you are enjoying Pre‑order Now and that our support is top-notch.

It is particularly gratifying to hear such positive feedback about multiple members of our support team. We pride ourselves not only on our ability to troubleshoot specific problems, but also to assist merchants in realizing the full value of our application and all of its features. The specificity of your review is greatly appreciated as it speaks to the consultative approach that our customer service team takes in supporting our merchants. As always, we are here to help!

Cheers,
Pushpesh & the Pre‑order Now Support Team

Edited June 29, 2023

So far so good! Thepre order button seems to freeze up once clicked through. We will update our review once figured out.

编辑:按钮不工作,当你第一次get to the home page or product page it'll say buy now then quickly change to pre-order.

Edit: After help from Josh our problem was resolved within a day!

Transparent Energy Drink
United States
1 day using the app
Website On-Demand replied June 29, 2023

Hi Transparent Energy Drink,

Thank you for taking the time to write such a thoughtful and positive review! We're sorry to hear that you had some difficulties with the preorder button. At the same time, we're thrilled to read such glowing feedback about our customer support team. We take great pride in the quality of our customer service and we're very happy to see that Josh delivered a solution for you so quickly!

As always, please do not hesitate to reach out to us!

Stephanie and the Customer Support Team

October 10, 2022

I've been using the app on two clothing stores for over a year now. It does everything we need and more. I've recommended the app to Facebook Shopify users on several occasions. It's definitely worth the investment, its way better than trying to do workarounds for free on your product pages. The main piece of advice I have for new users is to remember to remove the ability to order when out of stock, I've forgotten on several occasions resulting in not having the requested products to send. The new features added recently eg partial payment are excellent. We've just started working with it but I reckon it will increase conversions. Overall I'm very happy to recommend the app, I can't fault it in any way.

Nomad the Label
Australia
About 2 years using the app
Website On-Demand replied October 12, 2022

Hello to our friends at Nomad the Label

Thanks for sharing such a detailed review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Cheers,
Pushpesh & the Pre‑order Now Support Team

February 21, 2023

I recently tried out the PreOrder Now app and was extremely impressed by its functionality and ease of use. This app is a game-changer for any business that frequently experiences out-of-stock items. PreOrder Now is a pre-order app that replaces out-of-stock with preorder buttons, which allows customers to reserve the product even when it is not available at the time of purchase.

应用程序最好的特性之一是它的能力to seamlessly integrate with your existing e-commerce platform. The installation process was simple and straightforward, and the app immediately began working to replace out-of-stock products with pre-order buttons. This makes it much easier for customers to know when they can expect to receive the product and can help to reduce the number of customer inquiries about product availability.

总而言之,我强烈建议现在预订应用to any business that wants to reduce customer frustration when products are out of stock. The app is easy to install and use, and its customization options make it a versatile tool for businesses of all sizes. Whether you have a large e-commerce store or a small boutique, PreOrder Now can help you improve the customer experience and increase sales.

KAKAO Ceremonial Cacao Canada
Canada
4 months using the app
Website On-Demand replied February 22, 2023

Hello to our friends at KAKAO Ceremonial Cacao Canada

Thank you for sharing such an amazing review with the community and us. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Pre‑order Now Support Team

Edited November 7, 2022

The app seems to be working fine from the aspect of its primary function, but it is causing SEO issues in our store. The app elements/features which we don't even use are present on our pages which adds unwanted h1 and h2s causing On-Page SEO errors. We communicated this with the support and were not able to find a solution to it, they say this will be added to their feature request list. Hope they will fix this soon. *****UPDATE***** They have fixed the issue and everything seems to be working great. Really appreciate the effect made by the support and developer team in fixing our issue, especially the help from Joshua, the 5-star is for him.

Turmerry
United States
Over 2 years using the app
Website On-Demand replied November 3, 2022

Hello to our friends at Turmerry

This is Tanu, the Customer Success Manager with Pre‑order Now.

I want to extend my sincerest apologies for the negative experience that you had with the app. I understand your frustration and wanted to provide you solution for this.

Our development team tried to fix this issue, especially for you and we are also taking it to implement across all other stores.

Our team has tried to reach out to you after fixing this issue and they wanted to make sure it is working perfectly fine for you.

We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app, and we will reply to you within minutes to resolve any issues you might be facing.

We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to ensure every merchant using our app has an A+ experience.

Please send us a reply and our team will help you from there.

Regards
Tanu and Preorder Team

December 13, 2022

I will definitely recommend this app to everyone who plans to have a pre-order sale in your Shopify store. It's great to manage and the customer support is amazing. Although, you may not get outstanding support from every agent you talked to but, there are a few who does understand the assignment and sacrificed you've made to open a store, what it entails and your sleepless night. I can say had my share with a rude agent before and to have Rasheed coming and picking up what the other agent didn't finished and saving me from drowning. Not only he's knowledgeable, but he's also very patient. I'm grateful to you Rasheed and wishing you great success. Stay humble and continue to do what you do best. One day you'll be rewarded.

真正的未知的
United States
1 day using the app
Website On-Demand replied December 13, 2022

Hello to our friends at Truly Uncharted

Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app and support. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Pre‑order Now Support Team

March 20, 2023

Amazing customer service. I am not very tech savy, and had a few issues getting everything set up the way I wanted. I used the live chat button at the bottom of the page and within minutes I had a real person helping me with all my queries. They were extremely patient with me, and we got it looking exactly how I wanted. I'm super pleased, and would highly recommend to others. Thank you for your help Nicoz!

Bellybambino
United Kingdom
About 2 hours using the app
Website On-Demand replied March 22, 2023

Hello to our friends at Bellybambino

Thanks for sharing your review with us and the community. We're delighted to hear that Nicoz was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad we hit the mark for you. We wish you and your store great success!

Tanu & The Pre‑order Now Support Team

February 6, 2023

Of the many pre-order apps to choose, THIS is the one you should go with. Easy to install. Clean and modern button/badge design. Mixed cart pop-up allows you to make customer fully aware of the pre-order "risk", fully customizable colors and text. Great addition to any store needing a pre-order solution. Also received quick resolution via email and live chat to a minor issue with badge appearing in multiple places on homepage. Worth it!

CLEER SKIN
United States
4 months using the app
Website On-Demand replied February 9, 2023

Hello to our friends at CLEER SKIN

Thanks for sharing your review with us and the community. We're delighted to hear that our support team was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store a great success!

Cheers,
Pushpesh & the Pre‑order Now Support Team

August 25, 2022

I had some issues with my Pre-Order button not popping up on my products. I decided to use the live customer chat and got greeted by Aman. He was nothing short of amazing and walked me thru some trouble shooting and I was able to get the Pre-Order button working again. Super helpful customer support.

Rocketbox Diecast Warehouse
United States
11 months using the app
Website On-Demand replied August 26, 2022

你好,我们的朋友在RocketboxDiecast Warehouse

Thank you for the glowing review. We're so happy to hear that you are enjoying Pre‑order Now. Aman is the superstar of our team and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Aman, who we know will be delighted to read your comment.

Tanu & The Pre‑order Now Support Team

December 28, 2022

The app is very easy to use and configure. The newly added notification option has really made this a single option application for new (not yet in stock) and backordered items you want to pre-sell. I was having a small issue with the settings and was able to jump on chat with Aman and he helped me work through the problem and get everything working as it should. Good app with good support!

Gutter Pro Vac
United States
10 months using the app
Website On-Demand replied January 1, 2023

Hello to our friends at Gutter Pro Vac

Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now and that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Cheers,
Pushpesh & the Pre‑order Now Support Team

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