Pre‑Order Now WOD,1,187 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its efficient handling of pre-orders and inventory, especially for out-of-stock items. Its user-friendly interface, customizable displays, and partial pre-order payments are valued features. The app integrates seamlessly with Shopify themes and offers reliable performance. The customer support team is commended for their prompt and effective service. Additional features like back-in-stock alerts and pre-order via product tagging are also appreciated. Some merchants have reported increased sales and conversions since using the app.
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I wish I could tell you how this app works, but I can't. I got a preview of it and asked for a demo to walk me through set up and they couldn't comprehend what I was asking... just a simple demonstration to show me how it works. Someone finally set up a call with me for 4pm. It's now 4:30pm -- nobody ever joined the call or contacted me. They clearly don't want your business, so don't waste your time trying to give it to them.
Hi xomarshmallow,
We’re very sorry to have missed the meeting with you, this is not at all representative of the customer experience that we intend to provide. We will be conducting an internal investigation to determine how this occurred and ensure that it will not happen again.
Our team has reached out to you to help set up your store. We are happy to offer free onboarding sessions, and we will ensure that a member of our team is available for you. We certainly do want your business and will reach out again immediately to try to arrange a time to meet.
Very bad. Our site is down now. Please get your app together...
I even tried to get help from your support which didn't work either...
在乔迪向我们的朋友你好!
Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager at Pre‑order Now.
我想延长我的不真诚的道歉gative experience you had with the app. I'm VERY sorry about this; it is not at all what we aim for. We have sent you an in-app/email message to gather more information. We look forward to working with you again.
We do offer 24-hour live chat support from Monday to Friday. Please reach out to us via the live chat feature in the app, and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients, where we can help resolve the issues. We work hard to ensure that every merchant using our app has an A+ experience.
Tanu & The Pre‑order Now Support Team
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Hello to our friends at ByonClothing
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
我想延长我的不真诚的道歉gative experience that you had with our app. Our app is being used by a lot of merchants and it has been serving most of them really well. You installed the app and left a negative review without ever contacting support for help. Is there something specific that you did not like or need help with?
With that said, we have taken your feedback into consideration and will try to improve our app. We would love to hear more from you and in the process help you with any queries or issues you might be having. Please email us at support@websiteondemand.ca and I will personally take care of your case.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Pre‑order Now Support Team
我下载这个应用了涡轮的主题no issues. I then purchased a new theme that is widely used and it Bricked my new theme from Out of the Sandbox Flex 3.0. I've spent countless hours and days trying to figure out the culprit along with the theme creator and 5 different app companies. It was finally pin pointed to be this app causing my site to crash. Even though I didn't install this app on my new theme, the app still injected it's code into my theme and was causing major issues with my site. I had to have a coder show me where the code was and manually delete the code. This company should be paying me for all my time wasted to solve their coding errors and making matters worse that I didn't even install it on my new theme but their app secretly places code on all your themes.
Hello to our friends at Fight The Flock
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
我想延长我的不真诚的道歉gative experience that you had with the app on your new theme. Issues like these are rare with our app and we would have definitely been able to help you if you reached out to us.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing.
We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Pre‑order Now Support Team
I am temporarily adding a 1 star review until my issue is resolved. the Preorder button doesn't work on my block theme. I have given them access and they've un-installed it and reinstalled it and then billed me for the APP $39.99 even though I tried their 14 day trial. So far, I've lost complete trust in this APP. I've filed a formal complaint with Shopify as well as the app provider.
The app (email customer portion) stopped working after about one month of use and customer support is too slow to respond. Edit: 8/17. It still does not work and customer service has no idea how to solve the issue.
Hello to our friends at Adept Cosmetics®
Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager with Pre‑order Now.
我想延长我的不真诚的道歉gative experience that you had with the app. I understand your frustration due to the delay by the team in replying to you. I'm VERY sorry about this, it is not at all what we aim for. We have sent you an email asking you to verify. Kindly check your email and let us know the details so that we can look into it further. I have taken this case upon priority and am personally following up to ensure that your issue is resolved ASAP.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Tanu & The Pre‑order Now Support Team
Update July 8th, 2022 . Extremely frustrating. Don't know what is going on with this company - it is like they no longer care. Reported a problem 8 days ago ( notifications do not work) and they could not care less. I have spent hours in the past week repeating the same info to two different members of their customer service then it just gets forgotten about. They don't even bother responding now. In short - the new notification feature does not work and their customer service has become nonexistent with zero follow-up and zero communication with us about any progress. If we treated our customers like this we would be crucified by poor reviews. If you have a problem - dont expect to get much help. Review April 2022 Great App that just works without any trouble. Customer support are very quick,
Hello to our friends at TruBeef Organic
Thank you for leaving this thoughtful review! We appreciate you taking the time out to share this review with us and the community! We love having you as a customer and we are always here to help your Shopify store succeed!
Cheers,
Pushpesh & the Pre‑order Now Support Team
Not happy, at first the customer service was exceptional. All our problems were immediately addressed. It's 3 weeks that we keep on getting ignored or replied to with the same template reply "we will have our dev team look into the issue". Not acceptable!!!
Hello to our friends at Minestack Store
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app, and we are glad our support team could assist you! We truly appreciate your business. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Pre‑order Now Support Team
Absolutely no support. Had my products on pre-order and when I took them off pre-order, one did not change the CTA button back to "add to cart". It is still stuck on "pre-order now". I've reached out to support several times with no response. I even deleted the app and it still remains. There is no way for me to change back to "add to cart" and they refuse to help, even with Shopify opening a ticket. If you don't want your website code messed up, I do not recommend this app.
Hello to our friends from White Elm
Laura, Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
It seems that your emails are not reaching us. We have just received one email from you on 10th Jan which we promptly replied. I believe there is some issue with the email communication. Can you please provide us with your alternate email address on support@websiteondemand.ca so that we can get this sorted ASAP? If you are open to trying our app again - I can have the best developers on our team work on your case to get you up and running in no time. We would love to have you on board again. But even if you decide against it - please let us know so that we can help you with the issues you have been having with the residual code as we believe it is not coming from our app.
Again, we are so sorry about what happened here (it is not normal with our app). We work SUPER hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Pre‑order Now Support Team
Quite disappointed with this app. I loved it at the start but for the past 3 months it's been sending my customers emails that their order contained a preordered product when it doesn't. So it has created a lot of confusion. I have contacted support 4 times and then I don't receive a response and they close the ticket. I then have to open another ticket and the same issue happened. Unfortunately I will have to look for an alternative application as I am not getting help to solve the issue.
Hello there,
This is Robert, Ops manager for Preorder Now app.
We are so sorry about this. We definitely don't want to get you through this.
However, it appears that you were having trouble with receiving all our emails. We've been sending emails ever since you've had this issue to date.
Would you be able to check your spam/bulk folder?
Email us at support@websiteondemand.ca. We respond to every ticket within an hour.
Sincerely,
Robert