Pre‑Order Now WOD,1,200 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing out-of-stock situations and facilitating pre-order sales. It's praised for its easy installation, seamless integration, and customization options. Key features include pre-order buttons for out-of-stock items, partial payment options, and product tagging. The customer service is noted for its speed and friendliness, with a responsive chat service.
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We had a significant issue arise, and the support team was able to have it fixed relatively quickly! Other than that this app has been very easy to use and implement. Would recommend!
Greetings Era Design,
We appreciate this review and for you taking the time to acknowledge the support you received. It is great that we could assist you and help you set up your application the way you desire. We are here to help whenever you need.
The Pre-Order Now support team
Great support, thanks Aman for your help! The app works well on the whole, sometimes a slight issue with the app not loading straight away on the product page and therefore a customer orders thinking the product is in stock. Any tips to fix this would be great!
Hi there Hornit UK,
Thanks for reaching out to us and leaving us a great review. We are glad that you could use Aman's assistance to help you with your app. In regard to the loading page, we could employ a preloader to your app and it may be a work around for your store. Please know we are here if you need.
Stephanie & The Customer Support Team
We had to set up Preorders in a big hurry after going viral on social media. We sold out of inventory really quickly, and needed to get a Preorder option up and running within a day. This did the trick! There was a glitch temporarily with the code -- it affected our product image display on mobile. I contacted support, and they were super responsive. They had the issue corrected within a couple of hours, and we haven't run into any other problems. All in all, a very good app experience.
Hi there Simple Alchemy Co,
It is great that you took the time to leave us this review and we appreciate that you were able to get what you needed quickly through the support of our team! It is great that Pre-Order Now can provide the options you need for your inventory.
The Pre-Order Now Support Team
Our theme wasn't supported right off the bat. The functionality was limited initially but thanks to the support team they were able to go in and make everything work as advertised. Very friendly and easy to communicate with. Highly recommended!
Hi ParSkins,
We appreciate the time you took to leave us this review. We are very serious about providing the best customer experience possible and are thrilled to hear that you received such good support from our team. As always, we are here to help!
These guys are literal scammers, and their app is messed up in so many ways.
他们阻止你使用联邦e version of the app to test things out. And the 14-day free trial is a lie. The moment you click on it, it says you have 0 days left in your free trial and need to subscribe for Premium.
I fell for it and subscribed for premium. Eventually, after I paid and my account was debited, I was still blocked out and told to pay another fee.
You also need to pay for emails as an additional cost of using the app, meanwhile, other apps in the same category give email for free as part of their premium.
I reached out to the support about all the issues I've listed above and they refused to do anything about for 2 weeks. They acted clueless like they weren't one that built the app.
One advice: Stay away from this app.
Hello Solar Balls,
We’re very upset to read this review. We are certainly not scammers and our app functions well for thousands of merchants. We respectfully disagree with what you have written here.
The free plan that the app offers contains limited functionality. The 14 day free trial is certainly not a lie, it offers the features of the premium plan for the duration of the 14 days, after which you would need to subscribe. According to our records, your free trial started on July 5th and your first charge was on July 19th which fits the timeline of our 14 day trial.
We can see from your support ticket that there was a temporary server issue which had caused you to lose access, but this was restored within 15 minutes. We’re unclear on what fee you are referring to here, our records only show one subscription fee on your account.
The cost that you are referring to for customized emails is an add-on that goes beyond the standard checkout email that shopify provides. This is purely optional and is not required for the main feature set provided by our premium plan.
We cannot find a recent record of the interaction with our support team that you are describing. According to our records, the last support ticket was from 2 months ago and all of the issues were resolved during the chat.
Stephanie and the Customer Support
有效的应用!快速和可靠的响应从the support team on a sunday...
Greetings Apoticaria,
We appreciate that PreOrder Now is giving you what you need for your store. Thanks for leaving us this review and for seeking and receiving the support you needed.
The PreOrder Now Support Team
EDIT (original review below): This app is actually a little more difficult to use than I thought. Customer service is still fine with only a little bit of a delay. I've changed my mind on the app being intuitive over all but as I've started using it more, I keep having questions that aren't easy to resolve on my own.
This app looks like it does exactly what we need. Preorders with initial partial payment option. I had some trouble getting the partial payment part of it set up but Roel helped me right away, even after hours. The app is intuitive over all but as with any new app it takes just a little bit of time to work out any issues. They are fast, friendly and have really responsive customer service.
Hi there Tees 4 Togo,
Thank you for leaving us this 5-star review for PreOrder Now. We love to hear that Roel was able to assist you with getting your partial payment feature set up the way that you wanted it. We are here if you need us for anything that you may need!
Stephanie and the Customer Support Team
我登录到这个程序删除它。我瞧ve the idea, but since adding it to my shop it has reduced my sales by playing havoc with the online store. Customers cannot use the drop downs in my store as when they go to the checkout their selections have changed to the top selection on any product. Not what they have chosen. I cannot recreate it and your support people cannot create the issue, but I have so many complaints. This was never an issue prior to the integration of this app.
Hi Showdown Rugs,
We’re very sorry to hear that you’ve experienced this issue. In the past, we’ve seen this happen due to a javascript conflict, potentially with another app that has been installed. Unfortunately, as you note, we’ve been unable to replicate this issue for your store, which makes it very difficult to identify and implement a fix. Our development team has been informed of this unusual behavior and we will be investigating it to try to nail down a root cause.
Josh was incredibly helpful and fast. I had a small issue with my button not working and it was fixed so quickly!
Hello Little Fire Faith,
Thank you so much for your positive review. We are glad that Josh could quickly help you to fix the button you needed for your store. It is great that Pre-Order now can help you with your store needs.
Stephanie and the Customer Support Team
Honestly, the app was pretty cool when it was actually working, but that only lasted about a week. The support team was quick to respond, but it felt like they were kinda lost on how to fix things. If something wrong happens, be prepare for answers like "for your theme specific". I'm using the Dawn theme, which is super common on Shopify, and I didn't mess with the theme code. So, if you're using Dawn theme like me, you might want to think twice about using this app. We had issues with synchronization, and it took them several days without a solution (or even explanation). The last time I checked in on the problem, all I got was a "seen" notification without any reply.
Update: I am hopeless trying to explain the same problem to Support for so many days without getting anywhere. Uninstalling the app now.
Hi Rotorquest Inc,
We’re very sorry to hear that you’ve had this experience with our application.
We’re not sure what you are referencing pertaining to the Dawn theme, as there are no conflicts with this theme and our app, and we did not see it mentioned in the relevant tickets.
The synchronization issue was caused by a recent server issue that causes changes to take time to be reflected on the front end. Unfortunately, this issue can be difficult to replicate and surfaces intermittently, which extends the time it takes to resolve. Our developers are currently working to fix this issue, which should be resolved shortly.
Although we did reply to you on September 4th, we do apologize for the issues you’ve had here. We will reach back out to you as soon as a fix for the synchronization issue is confirmed and deployed.
Stephanie and the Customer Support Team