Growave: Loyalty & Wishlist,1,985 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its multifunctionality, including a loyalty program, wishlist, and product reviews. It's praised for its user-friendly interface, seamless Shopify integration, and cost-saving benefits. Features like referrals and social media sharing rewards are effective in growing customer base. The product review feature enhances customer trust and positively impacts sales. The app's customer support is efficient and responsive. Customization options and translation features are also valued. Many merchants report increased sales and cart value after use.
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Their customer service is extremely good. yes, I said extremely fast, and efficient, they even did a customized tab for my all requests, but NONE OF them said no! Also, they resolve my issue in hours or even minutes. I love this app so far. best price, compared other app for just UGC will charge over $40 a month, this one include everything I need.
Thank you so much for your positive feedback and for taking the time to post this lovely review, onlinefashionresource.
We are super happy that you have experienced fast and helpful customer service from our team. It’s only when we receive such positive feedback do we rest in knowing that we have done our jobs well.
Thanks again. We will strive to constantly deliver great experiences. ✨
Ayana,
Growave Support team.
Great App, offering numerous functionalities at a great price. Basic features that a shop owner needs such as Reviews, Rewards, Wishlist, Instagram UGC and social login feature is available. As well behind this app work a wonderful team who is always there when you need help which is great. Thank you guys for developing this app, and for the customer service you provide, and extend my best wishes for your continued growth. In conclusion, excellent job!
Dear team at neleti,
Thank you for your kind words and for supporting our product!⭐
Your words made our day, and we are very glad that you are happy and satisfied! That is what we strive for .
We'll do our best to continue to provide you with the highest level of service and product!
The whole team at Growave does its best to treat every customer with love, and thank you a lot for appreciating and noticing our efforts.✨
Let us know anytime if there's anything else we can be of service
Anna,
Growave Support Team.
I had some issues with the app when I migrated themes, but support was able to get everything reinstalled and working better than before. The app itself if very easy to use and the UI is simple to navigate. If you need help with anything, their support is top notch.
Dear MorningWood Co. team,
Thank you so much for your 5-star review. We appreciate you taking the time to share your feedback.
Your kind words about our app and support team are really appreciated. We will do everything we can to ensure that your business continues to grow and succeed.
Begaiym,
Reputation Manager!
Customer service is knowledgeable about the apps and able to answer enquiry within acceptable timeframe. However that's some limitation which they could not do from their end and will need to be specific and clear on the request or enquiry so that they will be able to provide the best solution to your matters. Overall Growave provides what we needs and hope to see the suggestion submitted to be implemented.
Dear Lee and prettyFIT team,
We appreciate your feedback on our customer service. We're pleased to hear about our team's knowledge and timely responses.
Your input holds significant value to us, and we are sincerely committed to continual improvement. We also hope to implement your suggestions soon. Thank you for choosing Growave!
Begaiym,
Reputation Manager!
Of all the things I appreciate the most about this app, it's the team behind it. They are very responsive and will try their best in the shortest possible time to get to the bottom of your challenge and help you resolve it. Thanks, guys!
Also, their app is like a 5 in 1 so instead of paying multiple $ for numerous apps, you can get twice the value from Growave
Dear Shoepify,
Thank you so much for your amazing feedback and 5-star. We appreciate your time leaving the review and sharing your overall experience with us.
Our Team is delighted and we are more than happy to have customers like you. We will keep providing the best service.
Please do not hesitate to reach out to us at any time!
Anna,
Growave Support Team.
It's been very helpful so far. I just installed it so we'll see how it works in each feature it offers.
Hi Laura,
Thank you for your review ❤! We're glad to hear that our assistance has been helpful to you. As you explore the features we offer, feel free to reach out if you have any questions or need further support.
We're here to ensure your experience with our product is a positive one.
Take care!
Aziz,
Growave Support team.
A Fantastic App with Exceptional Support
I've been using this app for a while now, primarily relying on their free features, and I must say it's been a delightful experience. Not only are their free features robust and user-friendly, but it's also evident that many customers are actively benefiting from what this app has to offer.
What truly sets this app apart, though, is the outstanding support team behind it. They've been nothing short of amazing. Whenever I had questions or needed assistance, they responded promptly and went the extra mile to help me. They even customized various aspects of the app to suit my specific needs, which I greatly appreciate.
In a world where customer support can often be lacking, this team shines as a beacon of excellence. Their dedication to their users is truly commendable, making this app a top choice for anyone seeking both quality features and exceptional support. Highly recommended!
Hi, team at Your Local Girl,
Thank you so much for your kind words! We take great pride in our commitment to providing outstanding customer support and ensuring our users have the best experience possible with our app.
Your recommendation means a lot to us, and we're here to assist you anytime you need help or have questions .
Please don't hesitate to reach out if you ever require assistance or have further feedback. We truly value your support and trust in our product!
Begaiym,
Reputation Manager.
UPDATE 9/28/2023:
After more work and conversations with GroWave support, my current problems with import of reviews have been resolved satisfactorily. Persistence of Anna and quick response to my support requests, helped to mitigate the wonky import tool provided. Instead of several hundred reviews needing manual input, finally have it down to two dozen, very manageable. I do appreciate the support! Updated to five starts from four stars!
原来点评:整体the experience has been very good. 95% of the time response to questions/problems have been stellar. Any updates/fixes have been promptly applied, and 95% of the time brings the system to full and correct function.
I am moving from a legacy theme to a new 2.0 theme, and I am being cautious as I configure it to my needs; the legacy theme continues to be my 'live' theme as I work with multiple app providers. GroWave has been helpful and patient in my questions and have been helpful.
One incident has not been corrected and I have been patient for the fix. In order to move forward, I have manually imported about 100 entries so there would be something for customers to look at in the new system.
As a previous database/server director for a mid-size company, importing/exporting data from different systems was a well known task for me. Unfortunately the import of my few hundred reviews (from an app for which there was a template) fell well short of good; that is, it would not import any of my correctly formatted entries. Error messages were not well defined and the response from support helped to define the problem; these 20 or so entries could be handled manually. But after more than a dozen attempts at importation, the last three hundred or so had never auto imported successfully, thus the manual input. I am still hopeful GroWave will be able to help.
Mark
Dear Mark,
Thank you for sharing your feedback and experiences with Growave. We're delighted to hear that your overall experience has been very good, with prompt responses to questions and problems, as well as updates and fixes applied promptly.
We apologize for the incident that hasn't been resolved yet, and we understand your need to move forward. Your proactive step to manually import about 100 entries is commendable, ensuring your customers have access to the new system. As someone experienced in database and server management, your insights are invaluable.
We understand the challenges during review import and error messages.Our support team is here to help, and we are dedicated to resolving any outstanding issues to ensure a smoother experience moving forward.
Please feel free to reach out if you need further assistance. We're committed to providing you with the best possible support.
Begaiym,
Reputation Manager.
This app has a ton of really great functions that we previously had to use multiple apps for, but I think the best part of this app by far is their customer service team. We had quite a few issues with setting up the app to fit our shops theme, and the support team was incredibly helpful and fast with their responses. They were able to help us customize the app to fit our branded colors and helped us troubleshoot other issues we were having. Thank you so much!
Dear Briarwick team,
Thank you for sharing your fantastic 5-star review! We're happy to hear that you're finding our app's functions a valuable all-in-one solution for your needs.
Your kind words about our customer service team have made our day! We're committed to providing top-notch support and ensuring a seamless experience for our users. It's wonderful to know that you found our team incredibly helpful and responsive.
Your support means a lot to us, and we're grateful for the opportunity to serve you. If you ever have more questions or need further assistance, please don't hesitate to reach out.
Begaiym, Reputation Manager!
Even though I told them not to call me, they kept calling from different numbers, asking me to change my review. Stop calling me!!!!! It's your APP real issue. Other customer need to know how it works!
社会登录功能不工作了! !I have send the issue video. But the support just say they have tested and it could work.. But I can't work either my friend.
Now they asked me to create an account then could use the social login function. If so why it is called social login???? All we want is customers don't need to create an account and easy login. Too bad. Bad product bad service! Stay away from this app.
亲爱的梅根和团队在昕薇文具、
I want to personally address the concerns you've raised in your review and reassure you that the issues you faced have been resolved. Your feedback is of utmost importance, and I deeply appreciate your patience and understanding throughout this process.
首先,我想对任何inconvenien道歉ce caused by our attempts to reach out. We found a workaround and wanted to share it with you. It's clear that you preferred not to receive phone calls, and I'm genuinely sorry if this made you uncomfortable. Our intention was to assist you in resolving the issues with our app, and I understand that our approach may not have been aligned with your preferences.
I want to express my gratitude for your efforts in sharing the issue video at the first step. I also wanted to acknowledge your eagerness to follow our recommendations on how to help us identify the issues, as we tested and simulated different scenarios on a number of devices. I personally prioritized this problem, and dedicated developers were assigned to find a solution. While our initial tests indicated that the issues were resolved, it's clear that it didn't work as expected on your end, and for that, I apologize, but now everything works in the way it has to.
Your feedback highlights an area where we can improve, and I appreciate your honesty in bringing this to our attention. I want to emphasize that we take your feedback seriously, and we have made the necessary adjustments to ensure that the issues you faced have been resolved. My aim is to provide you with a seamless and hassle-free experience with our app.
I want to personally thank you for taking the time to share your thoughts with me. Your feedback helps us grow and refine our services. If you change your mind or have additional feedback, please don't hesitate to reach out. I'm here to help, and your satisfaction remains my top priority. Please address the email with 'Attn: Begaiym' at support@growave.io
Thank you for being so understanding, and I look forward to the opportunity to provide you with an improved experience in the future.
Warm regards,
Begaiym,
Reputation Manager.