GemPages Landing Page Builder,3,697 reviews

I recently gave Gem Pages a whirl, primarily to assist in creating ad landing pages. At first glance, the app seemed promising, but as I delved deeper, I noticed that the effort required to design a landing page here was quite akin to constructing a custom page using Shopify's theme builder sections. Given the similarity in workload, I wasn't entirely convinced to invest more time into it.

Where I felt most let down was during the uninstallation. It's vital for apps to ensure a smooth, clean uninstall process, but that was far from the case with Gem Pages. Although the app was technically "removed", it left behind traces – unwanted code in my theme file, redundant templates it had created, and a plethora of unused assets. Gem Pages could've been more considerate by tidying up after itself.

That said, it wasn't an entirely negative experience. I didn't hate the app. It has potential, but the user experience, especially during uninstallation, needs some fine-tuning.

Updated review. I ultimately got a refund, rightfully, because I uninstalled the application days before the billing cycle and i got billed "accidentally" as I was told. Never the less support was better.

They used to be better,

but as the company grows, they don't tend to personal issues.

I think this is more tailored toward smaller businesses as they can lack on support when it is most needed sometimes.

Overall good interface.

The app does have a lot of nice design features, but also has its significant drawbacks. For one, it's quiet hard and complicated to use, and designing pages (or even just sections) with it can be a tiring and draining experience that takes much of your time. In addition, when you try to edit an existing subpage with the app, all the existing content of the page gets completely messed up, and at least in my experience, the features I tried to add (in existing subpages) didn't even work properly.

I'm currently using the app as a temporary solution until I get a new theme, to complete a lot of things that are missing in my current free, sucky theme. I only used to build the home page. This app is, indeed, good as a specific or a short-term solution for a feature that's missing in your theme, but I don't recommend using it as a long-term solution or build your entire store with it.

I like the app for its functionality. I faced a lot of issues with the use of the app which caused a lot of down time on my website. While Chris could do with a stronger support team, he did not hesitate to jump in and navigated the entire solution with me. I appreciated that a lot.

just spent 1.5hrs with chat support to solve the issue alone. they didn't even trouble shoot the problem correctly and told me I was wrong to then tell me I was right. this was a waste of time. if you are not a coder or web developer this app is difficult if your pages face any issues. however, creating pages are simple, good templates, but if you need any back-end support you have a better shot figuring it out yourself. I've lost revenue because of this and they don't care. there is other alternatives. goodbye to a 2 year customer

It started off great! NOW A NIGHTMARE stay away. The platform is full of bugs and doesn't update correctly and has caused me to shut down my website NEVER HAD A ISSUE WITH ANYONE LIKE THIS!

The page builder is great, but the blog builder still needs work and customer service has been very slow in fixing the issues with the way my blogs are appearing on my website. Disappointing, because I really enjoyed using the app for my landing pages.

5 stars for a good builder but -2 stars for poor customer relations.

Good app, but seems to be under new management and the new management is not very accommodating. I signed up last year and liked the app. But then when doing some construction on the site recently, the app was inadvertently deleted. Well, turns out they have increased pricing since I installed it before and they are not willing to honour the price I was previously paying. Yes, my bad for deleting the app. But also their bad for trying to squeeze me for more money instead of keeping a happy customer happy. So, I am moving to a different builder as I am not eager to work with this team any more since they are not eager to work with me.

I used this app to customize my shopify pages and collections. I like the features, the ease of use and the price. Unfortunately I have found that documentation on app features is very limited and the tech support takes too long to respond and then the response is not complete and requires several back and forth communications to get the answers that I need. I pay for the pro version which says it includes quick response. Since I haven't experienced this I requested information about getting a quicker response if I upgrade to the highest plan and still have not heard back.