Shopify Collabs,150 reviews

Overall rating
2.6
Counts per rating level
  • 35% of ratings are 5 stars
    52
  • 9% of ratings are 4 stars
    13
  • 13% of ratings are 3 stars
    19
  • 14% of ratings are 2 stars
    21
  • 30%的评级是1星
    45
June 21, 2023

Cannot get influencers paid automatically, have to manually process payments. Shopify refuses to work with PayPal to resolve this and blames it on the customer. Been trying to get it fixed for a month now with no resolution.

Integrated Engineering
United States
6 months using the app
Shopify replied June 23, 2023

Hi there,

Anh here from Shopify support. Thank you for taking the time to share your review of the Collabs App with us. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Anh | Shopify

June 7, 2023

It theory its a great idea... execution sucks! Talk about lost products, time and money...its like chasing around preschooler's to post something...some got the products and didn't even post...over a dozen sent out...zero sales... HARD PASS until they are held reliable!

Oak + Tonic
Canada
10 months using the app
Shopify replied June 11, 2023

Hi there,

Thank you for taking the time to provide us with this incredibly valuable feedback. I'm going to follow up with you over email to open up the lines of communication in case there is anything I can assist you with.

Anh | Shopify

June 15, 2023

This forces you to use collaborators that are only within the Shopify Network. What if we want to use our own influencers that are not here?

Previously I was able to do this with my other business. However, I cannot figure out how to make that a possibility now that this app has been updated.

dBoldTees
United States
About 1 month using the app
Shopify replied June 15, 2023

Hi there,

Ashley here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Ashley | Shopify

July 27, 2023

不能创建在线商店页面继续贷款欧宝体育官网入口首页ding. Must try but it still lacks lot of features.

Casetonics
India
2 days using the app
Shopify replied July 31, 2023

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide us with this incredibly valuable feedback. I'm sorry to hear of the struggles you are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Thomas | Shopify

May 24, 2023

Providing a very easy platform by which to provide products and/or discounts to people with special codes that can tie back to sales is an A+ 5 star experience. A couple of clicks and all automated payment is all you can ask for.

However, there is no visibility into post gifting even though you have all their info. There's no analytics. There's no backend. There's no feedback.

I should be able to click on their profile and see if they've posted anything related to my product.
I should be able to message people or even send email campaigns and promotions to all my ambassadors or subsets of them.
I should be able to rate people so that other brands can see who follows through and who drives sales.

I would be surprised if even 10% of the people actually post content. It also does not drive sales. I may get 1 sale for every 3 gifts. It is absolutely of no direct value economically.

But I do get some good content from here, and it's much easier than having to deal with endless instagram requests for products. But Shopify could make this infinitely more value almost immediately with very little effort.

Little Hometown
United States
10 months using the app
September 14, 2023

The most rediculious app. In order to join the collab network you have to have made $10K in sales in the last year. Otherwise you can only put it on your page, with no other way to recruit. So it is basically useless. How is a new shop supposed to get visitors and sales? A good affliate network would help, but this is not it since you have to be well established first. It stifles growth, not promotes it. Don't bother.

Paradise Incense Burners
United States
31 minutes using the app
Shopify replied September 18, 2023

Hello,

John here from Shopify. Thanks for taking the time to submit your feedback, we'll pass this on to the developers that the eligibility requirements cannot be met by brand new stores which don't meet the requirement. In future the app may have less restrictive requirements for the collabs network but for the moment the requirements must be met to be able to use the Collabs Network feature.

John | Shopify

Edited May 22, 2023

I have sent out gifts to over 25 people and only 1 person has made 2 sales. It's a way for influencers to get free products and do nothing in return for the merchant. There needs to be some kind of commitment on their part to receive a gift.

Goodbye UTI at The Newtriment Store
United States
7 months using the app
Shopify replied May 26, 2023

Hi there,


Thank you for taking the time to provide us with this incredibly valuable feedback. I'm going to follow up with you over email to open up the lines of communication in case there is anything I can assist you and your affiliates with these difficulties and suggestions.


Thomas | Shopify

June 15, 2023

Not supporting Spain, I was very excited when I reached 10k sales but I can't join. It should be written in somewhere BIG to let customer know which countries are supported

Next Step
Spain
16 days using the app
Shopify replied June 15, 2023

Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Collabs App with us. Your feedback is extremely valuable. I'm sorry to hear about finding out that Spain is not available with the Collabs Network at this time. There are still many other features Collabs offers. I'm going to follow up with you in an email to get more into detail.
Jason | Shopify

May 12, 2023

Shopify collabs wouldnt work for my website, once I had to upgrade from dovetale to shopify collabs, it stopped working. Never really generated any good leads anyhow with influencers but was hoping. Support was not so great, contacted them twice, no one could help. Contacted support directly but at that point I just uninstalled due to too much frustration and stress......

Posh Pet Glamour Boutique
United States
About 1 year using the app
Shopify replied May 16, 2023

Hi there,

Brett here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing.

Brett | Shopify

May 19, 2023

Overall I like how easy this app is to receive collab applications and send gifts. But I hope there is a rating option for shop owners to rate the influencers. I have approved several influencers and sent out gifts to them, but they all disappeared and have yet to reply to me when they got the products, it's really frustrating and I am not sure if I should continue to use it.

EARA
United States
9 months using the app
Shopify replied May 23, 2023

Hi there,

Thank you for taking the time to provide us with this incredibly valuable feedback. I'm going to follow up with you over email to open up the lines of communication in case there is anything I can assist you and your affiliates with these difficulties and suggestions.

Thomas | Shopify

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