Overall rating
4.6
Counts per rating level
  • 84% of ratings are 5 stars
    350
  • 11% of ratings are 4 stars
    46
  • 1% of ratings are 3 stars
    4
  • 1% of ratings are 2 stars
    3
  • 4% of ratings are 1 stars
    16
What merchants think

Feedback submitted

Merchants appreciate this app for its reliability, ease of use, and customization options, especially for businesses with multiple locations. Features like bulk uploading of store locations and a global reseller list are highly valued. The customer service is often praised for its quick and helpful responses. The app's Google API and heat map display of customer searches are also appreciated. Merchants have noted that the app helps drive traffic to physical stores and increase sales.

March 14, 2023

App is extremely complicated and difficult to use. We just wanted something to display a map on our homepage so people could see our location. This app makes a whole new page on your website and really does not make sense for single location retail stores. But If you have 20+ stores maybe this is something that could work for you

Lithium Detail Lab
United States
21 minutes using the app
Shop Circle replied April 24, 2023

Thanks for sharing your feedback. We tried reaching out but have not heard back from you.

While we understand that our app may not be exactly what you personally were looking for, this doesn't feel like a good reason to submit a 1-star review. You're correct, this app works well for merchants with many stores. There are many free options for single-store merchants.

Please consider removing this review.

November 17, 2022

It does not work. We have tried reaching out to support, but no help from there side as well. Whenever you try to save the API key, it refreshes as soon as the page refreshes.

Wild Idea Buffalo
United States
15 days using the app
Edited May 24, 2021

Not only did I all of my locations disappear using this app, I had to prove I was being charged for the "PRO PLAN" service that was not working! Still waiting for locations to be restored and my refund. Week later: Just tried calling the support line and there are no humans to speak with. Still waiting for a reply.

Max Sweets
United States
Almost 3 years using the app
February 3, 2019

应用程序经常不能通过我的商店工作。我cannot update it as it continuously has issues. The support is good but at the end of the day, the app appears to have some issues. Very unhappy with it

retub
Australia
Over 4 years using the app
Edited May 24, 2018

Not sure where all the good reviews come from?
Some major flaws:
1 - doesn't work when searching on postcode in Australia, works on suburb name only
2- no "reset" or "clear" results button. So you can never go back to seeing the entire map/list again??
3 - no way to sort how items are displayed in the list? Seems to be a random order. Can't find any info in help on this either.
4 - mobile view issue - when viewing on a mobile and a user taps on a location on the map to see the details of the store, the "Map" and "Satellite" buttons overlap the name of the store and half of the address too, making it kind of useless.
5 - support was pretty bad, and after a few requests that were met with out of the textbook, completely unhelpful suggestions, they stopped answering.

Wouldn't recommend.

Cotton Diva
Australia
About 4 years using the app
December 1, 2017

I have been testing this app today. We have in excess of 500 stores to locate. We uploaded them as a bulk upload and upon testing have found out that...

1. A lot of stores have not been marked in the correct location on the map - some are 50km out! Not even near.
2. Some haven't even been added to the map and there is nothing to warn you of this (you have to manually go through and check each one).
3. When you search for a postcode it searches the pins on the map rather than the postcode you have entered in the back end. Therefore if the pin has been located in the incorrect place it won't show up in the results.
4. When I do go in to edit the map location it deletes the address information so I will now have to go through and add this back in as I didn't realise this was happening when I was working on it today.

This app might be suitable if you have less than 50 stores but for more than this it is a pain to set up. The changes I have listed above will take in excess of 40 hours to correct. I have contacted support and they have confirmed this is the case.

Burgon And Ball
United Kingdom
Over 2 years using the app
Edited October 24, 2019

AWARE!
This app has a big security issue, to works it need a google maps API key with no Application restrictions.
The API key appears in the code of the website, if someone take your API and abuse of them you will pay to google.
I hope BOLD fix this quickly

Rahua.eu
Netherlands
6 months using the app
Shop Circle replied October 24, 2019

Hello there. Thank you for the review and the feedback; we appreciate all reviews as it helps us evaluate how we're doing. We're so sorry that you found our app to have a large security issue in terms of the Google Maps API key.

Our specialist, Sam, will be reaching out to you soon to give you more information to assist you if needed, however he did mention that in your Google account, you can set it to only your myshopify.com domain URL using this key, so that if anyone were to find it, it would be a restricted API key and will not do anything should they try to use it.

We hope that helps!

Edited August 15, 2019

应用程序不满意。我们第一次尝试update our Dealer list, I re-imported our list of dealers and they didn't sync up with their geo-locator which caused them all to not display on the map when an address was searched. I had to manually enter in over 100 addresses to get it working again. About a month later I tried doing another update and the same thing happened. I was told their developers were working on the issue and waited over a week for our addresses to show-up on our dealer locator again . After a week and still no results we decided to switch apps. We couldn't wait any longer and it almost caused us to lose multiple dealers.

BulletProof Hitches
United States
4 months using the app
Shop Circle replied August 15, 2019

Hello there. We're so sorry you have been experiencing this issue - our developers have been working to craft a solution for this as some of our other merchants were also experiencing the same issue, however we don't have any sort of timeframe on when it can be expected which is certainly frustrating for not only you guys, but also us, as we want our apps to work exactly how they should for all of our merchants.

We completely understand that you need to do what's best for your business and switch to a different app. We're so sorry we couldn't get the issue resolved for you in a timely manner, which is what we always strive for. We hope to be able to update you in the near future with the fix, and would be happy to compensate you for the loss of proper functionality.

请让我们知道如果有任何更多do for you in the meantime - our specialist Rony has reached out to you, and would be more than happy to discuss everything in detail over the phone.

All the best with your business, and take care.

November 2, 2016

Visit app through subdomain, then none of previously imported stores are working; Only works in the main domain.

Try to export all stores, got 0 bytes .zip file.

John Masters Organics
United States
11 months using the app
September 6, 2019

First poor experience with a Bold app, but unfortunately their Store Locator is barely usable at the moment until their engineers fix an issue with the newly updated stores showing up as a Non-geolocating store instead of showing the location. So Merchant (you and I) has to manually go in and set each location (their support team's own words). Which I can't realistically do for over 500 stores. According to them, they are working on this bug and will update as soon as they can. For the time being I uninstalled and went with another app.

Spa Sciences
United States
11 days using the app