SPOD ‑ Print‑on‑Demand,709 reviews

UPDATE: Still waiting on an order that was placed Jan 18 and has been "in production" since Jan 25. Only getting copy and paste replies from customer service. Even the review reply below is clearly a cut/paste job. Me thinks the company is cutting costs so the employees have also given up and just don't care anymore. Someone reached out to me for a phone call but when I provided times they weren't available for them. I'm not going to chance someone down to give them my business. I just want this one order to be cleared so I can never do business with them again. Tried to cancel the order and they refuse. I already refunded my customer and put my etsy and ebay shops on suspend while I decide what to do. This was a fun side hustle but it's not worth the bull.

ORIGINAL REVIEW: I used to love SPOD. Recently they've been getting slower and the quality is getting worse. Customers have been telling me how the designs are peeling off after a couple of washes (and not intricate small designs but large color blocked designs). Customer service is slow and never takes responsibility for anything. Always an excuse. They are starting to cost me money so I'm just waiting for them to fulfill the last couple of orders (one has been in production for 4 days) and I think I'm done with them.

Sad to say am very disappointed in their lack of communication & production. Three orders placed, for 3 weeks says awaiting production & sent multiple emails with no response and called with very rude worker comments. I have not received the orders for my customers & they still have not refunded me for these orders either.

They claim to be in Las Vegas with the printing capability to provide custom printed products when clearly, they don't have the means to keep up with demand.

帖前e orders I had to refund the orders personally through my personal back up funds. If they don't refund these orders filing complaints with the Police and BBB as this is fraud and a felony charge as the orders were that much.

UP date: I called customer service again today, they claim orders they have but didn't charge me. This is a lie, have receipts downloaded, bank statement where they charged my debit card for the 3 orders. They steal your money! I have contacted BBB and the Police department in Nevada and sent all my proof of them stealing my money. The sad part is, they are sample orders and claim more verification documents is needed to protect themselves from fraud. What about your customers small business owners, who put their trust in your service maybe we should ask for verification from each employee and your overall business to protect us from thieves that you are.

Money is too hard to come by for everyone! I hope Shopify and all other platforms ban your services so no one else falls victim to your stealing and lies.

You refund my money, then maybe I change my review but will never use your service again. Printify is a lot better and honest people, avoid SPOD.

Between the constant price increases, lack of inventory, and lack of communication, I am DONE with SPOD. I used to sing praises about them when they were constantly getting bashed in Facebook groups, but not anymore. They closed one of their US facilities overnight and apparently sent out an email the day it happened, giving ZERO time for sellers to update their turnaround times, which is apparently now 4-6 business days, rather than the 48 hours that are still being advertised.

If you care at all about your business, DO NOT USE SPOD.

In fact, you have understood absolutely nothing!
As I told you, the products have not been deleted from my store but they are no longer visible in the application itself. When I go to the SPOD site, I select the connector, I don't have the products when I go to preview, I find the product... AND ESPECIALLY, I HAVE NOT ADDED ANY NEW PRODUCTS!
我有几个问题与应用程序,包括uding the fact that I cannot add the VAT number because your software does not know the number. Your application does not work at all.
So I repeat, if SPOD is not able to help me with this problem, who else can?

Such an easy app to integrate with great pricing and options, but AWFUL print quality. I had to refund and refill more than 50% of the orders I sent to customers. Things were constantly misprinted, had holes, etc. I ordered samples for each product I put on my site and after I washed them a handful of times they completely faded or begin to peel. I had to stop working with them all together.

Ordered a sample item to test SPOD nearly a month ago. Wasn't ever fulfilled. "Awaiting production" for a month. Contacted support. No response within the day -- Just cancelled the sample order. Just tried writing support again to let them know. We'll see if they respond. I'm sure they'll respond promptly here since it's a public review. Very disappointing experience though after a couple decent experiences. Glad it was just for me and not a customer. Hopefully they didn't charge yet or it refunds automatically.

Interface is easy to use and seamless BUT orders dont transfer to fulfillment many of the times, there are many glitches, and when this happens, it cancels orders and/or leaves them in queue and add more processing time.I spoke with customer service twice about technical issues and was never even contacted back with a resolution. Keeping this app will be a destruction to my business to continue, I deleted it today.

App stopped syncing orders from Shopify. Even manually requesting fulfillment does not work anymore. Support asked what browser I was using!! Basically saying it's my fault their app is not working. Then never responded again.

Hugely disappointing! Awful print times, '48 hours?' as advertised, hah! More like 48 days if you're lucky. Terrible customer service. Just a shocking app, don't waste your time folks.

Cannot add PO card to the payment method
I will update review if you can fix reply me if you can fix