Shopify Forms,48 reviews

Overall rating
2.8
Counts per rating level
  • 19% of ratings are 5 stars
    9
  • 13% of ratings are 4 stars
    6
  • 25% of ratings are 3 stars
    12
  • 23% of ratings are 2 stars
    11
  • 21% of ratings are 1 stars
    10
October 6, 2023

It's called Forms, but should be called "A Form"

I would like to see this app support multiple forms across the store. Right now, the app allows creation of a single form only. It does only one thing - create a pop up form to collect email sign ups on your store.

A pretty useful and basic functionality, but it would be so much more helpful if more than one forms could be created.

Godbole Gear
India
7 months using the app
July 27, 2023

不能走得太远。当需要选择一个说count from the ones already created, the app, first of all, doesnt have a search function therefore very hard to find the code you need, second of all it doesnt show all your discount codes, only some. Therefore impossible for me to select the one created for the popup. Always shocked by how such simple things are not implemented.

Growers of Mushroom
Italy
6 months using the app
September 14, 2023

App keeps losing custom fields, which I have to keep re-adding when I notice customer data is missing. Not reliable enough for custom forms, other than default name & email, which is already built into the platform.

ABC Fabric
United Kingdom
23 days using the app
Shopify replied October 4, 2023

We really appreciate your feedback and I’m really sorry to hear that you encountered this issue while adding custom fields to your form. We identified and resolved a bug that was the culprit which only occurred in very isolated scenarios. Unfortunately it looks like you were impacted, but this should no longer be an issue going forward.

With that said, I can appreciate that these types of bugs affect your confidence in using the app, but we’re committed to ensuring Shopify Forms meets the needs of our merchants and hope to earn your trust back.

If you have any questions or additional feedback that you would be open to sharing about your experience, I’d love to connect directly. I’ll reach out via email.

Taha, Shopify Marketing Tools PM

August 7, 2023

Great app for getting a clean nice looking popup on your website. The linking to discounts is really intuitive and easy. Plus it allows more customization than ones that come within themes.
The biggest complaint is probably a bug. If you set up a popup as an exit popup it doesn't work. It just pops up after the timer and doesn't actually come up when the user tries to exit. THIS NEEDS TO BE FIXED.
Because of that your better off using the theme popup or getting a different app.

Legacy Performance
United States
12 days using the app
August 3, 2023

For us it is almost close to perfect. I works perfectly fine and we get tons of new newsletter subscribers. There is only 1 critical thing that is missing. You can use the pop-up to get new newsletter subscribers. But when you have an internationalized website Shopify already knows in which market the customer is shopping because of Geolocation. It would be perfect if it could give the language in the customer account while the customer subscribes to the newsletter. Because then I can also send them newsletters in their language. It is possible to create a extra input field. But we al know, the more input fields the lower the conversion.

Yarnsea
Netherlands
6 days using the app
August 18, 2023

我需要一个嵌入式版本的电子邮件报名form or a way to trigger the overlay popup to show up on the website.

HoneyCarrot
United States
10 months using the app
August 29, 2023

I spent hours creating some new forms for my website when I finally realized that there's no way to receive email notifications when someone actually completes the form. Seriously? It doesn't even have the most basic function, the very reason for having a form in the first place. Waste of time.

Christian DISC®
United States
2 days using the app
September 8, 2023

After spending hours building a form with this app I tested it then found out that I do not receive notification emails when someone fills out the form! what is the point of this ?
I can see the data If I go to my shopify admin - apps-forms- then select the contact that filled out the form but this is very manual and can easily be overlooked by a busy entrepreneur. I am really disappointed with this, I could expect this with a third party app builder but I chose the shopify forms app specifically to avoid this type of inconvenience.

Six40 Café
Canada
2 days using the app
August 7, 2023

This works perfectly. At last, I can embed an email signup on the footer every page, and collect not just the customer's email address, but their name as well, which is helpful for improved campaign open rates.

{ Flower Thinking }
Australia
10 days using the app
August 6, 2023

There is no way to get an email with whatever the visitor entered. In order to check whether someone used a form to ask for support or requested contact I have to go into the forms' app back-end every day and check for new submissions. Please add a simple "email summary" option.
As a minor improvement, it would be nice to be able to change the font size of the labels.
Other than that, it works well!

Dutch & Dutch
Netherlands
2 days using the app
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