Route: Post‑Purchase Platform,357 reviews
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Route has been a big support to our business, helping us provide better service for our customers when dealing with the dreaded shipping struggles of lost, missing, stolen, or damaged packages. The CSMs we've worked with have been responsive to our needs and questions, and the general care team has been responsive as well with any case-by-case concerns or questions we've had.
Hi there, we appreciate your great review! We're so glad to hear that using Route for package protection has alleviated the stress of dealing with shipping-related issues. Thank you for your feedback regarding our CSM team, your satisfaction is our priority!
Have a great day!
Skylar, Customer Support
Our business loves the services that Route offers. It is so nice to have an extra layer of protection on an order that doesn't leave us responsible for something that happens in shipping. Annabelle Jackson, our customer success manager, has been so great to work with! She keeps us in the loop about new services and always helps us find ways to best use our funds!
Hi there, thank you for your review! We're so glad to hear that using Route has alleviated any worry regarding shipping issues. We appreciate your positive feedback, and we're excited to continue assisting you and your customers.
Have a great day!
Skylar, Customer Support
Route has been an amazing addition to our company. When items are shipped we have no worries because they are always there to help our customers solve their problems should there be any in case of shipping companies losing or damaging packages. Thank you Route for taking the load off and being a great team and addition to us !
Hi there, we appreciate your positive feedback! It's great to hear that using Route for package protection has provided you with peace of mind when shipping your customer's orders. We're excited to continue assisting you and your customers!
Have a great day!
Skylar, Customer Support
2月以来我们一直在使用的路线,哈哈s made things SO much better for both our CX team and customers! Filing claims is so easy, and issues are resolved far more often than not. Our CSM, Annabelle, is always quick to respond and extremely helpful! Route's support team is very communicative and easy to work with. We highly recommend using Route!
Hi there, thank you for your review! We're so glad that partnering with Route has been a great experience for you and your customers. Your satisfaction is our priority! We appreciate your positive feedback regarding our CSM, Annabelle, and our customer support team. We look forward to providing great experiences for you and your customers.
有一个很好的一天!
Skylar, Customer Support
We lost thousands of dollars of revenue because the Route app script somehow converted our subscription products into one-time purchases. Therefore, the subscriptions never renewed, and those sales were lost. This didn't come to our attention until we noticed that recurring sales were significantly down after a couple of months. Beyond that, we were told that they would investigate the issue, but we didn't hear back for two weeks, and only then because I reached out again to see if they had un update for us. I would certainly avoid this app!
Hi there, we're so sorry to hear about any negative experience you had. Our utmost priority is to assist directly with any errors and make things right for you. We will be contacting you within the next 24-48 hours to discuss how we can rectify and resolve the issue. If you have any further questions or concerns at this time, please feel free to reach out at any time through our Help Center or live chat: https://route.com/help-center.
All the best,
Skylar, Customer Support
Route has been great. Our success manager Robert has been there at every step to help, and our customers have been taken care of quickly when shipping services fall short.
Hi there, thank you for the great review! We're so glad that you've enjoyed working with one of our amazing CSM's, and we're excited to assist your customers. Your satisfaction means a lot to us!
Thanks,
Skylar, Customer Service
I loved working with them and was so pleased with our experience! They elevated our customer experience and the process was seamless and easy.
Hi there, thank you for the great review! We're glad you loved working with us and found the experience smooth and hassle-free. Your satisfaction means a lot to us!
Best,
Leea, Customer Service
Smooth and easy setup process. Our Customer Service team absolutely loves this! It has really made things easier for everyone including our customers. We have had nothing but positive results to this point. We view it and use it as a customer perk and have had no negative incidents to this point.
Hi there, thank you for sharing your experience with us! We're delighted to hear that the setup process was smooth and that our service has been well-received by your Customer Service team, and we're also grateful to hear of the positive results. Rest assured, we'll continue to prioritize your satisfaction and strive to provide excellent service moving forward. Thank you again for your feedback.
Take care,
Leea, Customer Service
Aggressive sales rep. Poor customer service. Wouldn't refund $20 over an inadequately explained feature when I already had my own insurance plan. Do not recommend this company.
Hi there, we apologize for the unfortunate experience you had. Our top priority is to assist directly with any shortcomings and ensure that any issues are rectified. We will be contacting you within the next 1-2 business days to discuss how we can address and resolve this issue.
If you have any further requirements, we encourage you to reach out at any time through our Help Center or live chat via your merchant dashboard: https://route.com/help-center.
All the best,
Skylar, Customer Support
quick and very efficient, every case was solved!! all my clients should get this protection! it solves all of our problems!
Hi there, thank you for your fantastic review! We're so happy to hear that our service was helpful to you and your customers. Your endorsement means a lot to us, and we're grateful for your support. If you have any further feedback, please don't hesitate to reach out!
Best regards,
Leea, Customer Service