AfterShip Returns,2,060 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless integration, which simplifies the returns process. It's praised for its continuous improvements, like the addition of estimated shipping costs for returns, and customization options. The customer service team is noted for their prompt and efficient support. Features like issuing store credits are particularly valued for their reliability and performance.
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This app has some great features, but after two weeks and numerous support chats and even zoom meetings, the app is plagued with errors.
The support is great, but the constant pleading for a review on various platforms is annoying.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. We have gone through the conversation and we fixed the issue you had, however, we are improvising our application to avoid any errors
However, one of our support team members sent you an email to fix this for you. We are looking forward to hearing you on email.
Regards,
Team AfterShip Returns Center
So far the app is easy to setup - in SOME ways - and the customer supposrt is initially very responsive... but then they take forEVER to answer questions, frequently do not understand the questions in the first place, frequently do not READ the questions properly, and need to send very simple requests such as "cancel my subscription" to another "team". Customer service requests go round and round and round and my experience has been extremely frustrating. Definitely considering looking for another option as soon as I can get one setup.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been noted. We would ensure that you experience the best customer support.
Do let us know if you have any suggestions for us. You can contact us at support@returnscenter.com. We are available 24 X 7.
Kind regards,
Rupam
Returns Center support
应用程序似乎不错. I've just tried couple of test orders and still waiting to see how it works when live.
I've had previously an issue setting up the app and paying for SSL but after a discussion with support it has been sorted.
The supper helped me to set custom domain and everything so now I hope it makes our exchange and return process faster and smooth for us and our customers.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. For the SSL charge not being visible, We have shared the feedback with our developers, Also, please note that Cloudflare charges us for SSL, and for that reason, we have a charge to enable the SSL on the return page.
We have shared some more details with you over the email, Kindly go through the email and let us know if that works for you.
Looking forward to hearing back from you.
Regards,
Shahvaz
Returns Center
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Thank you for your review. Could you please explain the issue you are facing and share your email ID with us?
I can't setup the Hero image or create a custom return page URL. I have sent numerous emails and have not received any assistance. My 14 day trial is over and I will be looking for another app to install.
Hi,
Apologies for the inconvenience caused.
Give us a last opportunity to get all your issues resolved and make you happy customer!
You can always reach out to us via the chat option available on your account or email us at support@returnscenter.com We are available 24 X 7.
Kind regards,
Brishketu pal
The app works BUT there is a bug in the system and the developers have yet to resolve it which is frustrating..Issue-customer submits return for approval- dashboard will show you have 0 pending returns to approve. You will only become aware that you have pending approvals if a) an irate customer calls you to ask why you haven't approved their return or b) you add "check the pending approvals folder for returns" to the long list of things you have to do to manage your business. Ridiculous- these notifications should be pushed automatically (which used to happen) please fix this!!
This app does not really integrate within shopify website. Rather it redirects customer to external website. It should be completely integrated within shopify website. Due to this SEO also gets negatively impacted since customer leaves our website.
应用程序似乎运作好了到目前为止但the customer service is testy. They didn't show up for the first meeting we scheduled and when I finally got on a video chat with them they were not the friendliest or most patient when it took me time to trying to navigate the app and make sure I was set up correctly.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been noted. We would ensure that you experience the best customer support.
Also, one of our support members will get in touch with you over the email to ensure the app is been set up correctly for you.
Kind regards,
Shahvaz
Team Returns Center
I am using the tool now for a while and overall the tool does what it should do but I think it has several shortcomings, which I would consider when choosing this tool vs another one here on Shopify app store:
1) Automation is super limited, which is a shame since the steps are super easy to automate (e.g. no integration to zapier)
2) Return data, meaning the reasons why people are returning is only visible for 30 days. If you take returns and your eCommerce business seriously this is a no-go. I mean seriously you cannot look into the data of a quarter or year, only 30 days.
3) Also, the settings/ features are not very customizable. For example, if you have one go to fullfilment partner (letz say USP, or Fedex, or DHL) you cannot preselect it. You always have to choose it for each return.
There are more smaller topics like point 3, but if you are using the tool and you get more returns, this takes hours per week. Sometimes it feels like those people whol build the tool, never worked with it really :D.
I gave only 2 stars, because several features which I think a crucial are missing - however, if you only need the return button then it is fine.
Cheers
Alex
Hi Alex,
Thank you for your review. Really appreciate your kind suggestions.
1) Sorry that zapier is not supported in our app, but more 3rd-party integrations will come in the future.
Regarding the automation, actually returns could be auto approved if you go to settings and set up the routing rules based on your return policy. Additionally, if you would like to generate return labels automatically, you can also connect with Postmen.
2) Return data analytics, we will provide users with selectable date period very soon. (This is actually already in our roadmap.) Btw, we are also planning to provide more detailed insights into returns data.
3) Connection with couriers are supported if you are using Postmen (https://www.postmen.com), with which multiple couriers are supported. Then routing rules can be set up accordingly.
Thank you again for choosing us. Our team works hard to provide you with the best return management tool. Please understand that we are still growing, and will grow fast. More and more features will come very soon (all product updates can be found here https://blog.aftership.com/).
Best regards
Have to change my review from 5 stars to 2 stars. After trying to setup Paperless invoicing from UPS within Postmen, the staff seems lost and are all sending me the exact same copy pasted email with instructions. Yet it keeps generating an error and none of them can figure it out...
Still havent heard back.