ReturnGO Returns & Exchanges

ReturnGO Returns & Exchanges

From $17/month. 14-day free trial. Additional charges may apply.
Rating (4.9)
Reviews
269
Developer

About this app

Launched

September 14, 2020 ·Changelog

Languages

English, French, and German

Works with

USPS, Gorgias, Canada Post, Shippo, Shipstation, Sendcloud

Automate returns & exchanges with a branded self-service return portal for easy returns management.

Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide one-click exchanges with an automated, branded, AI-powered return portal for a positive post-purchase experience. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Use actionable insights based on AI and returns data to increase your bottom line and optimize your returns workflow.

Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide one-click exchanges with an automated, branded, AI-powered return portal for a positive post-purchase experience. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Use actionable insights based on AI and returns data to increase your bottom line and optimize your returns workflow. more
  • Product & variant exchange, gift returns, cancel order, store credit, and more.
  • Flexible return reasons, follow-up questions, and image & video upload.
  • Automation rules such as auto-exchange, auto-refund, auto-approve, auto-credits.
  • Automatically generated pre-paid return shipping labels for tracking returns.
  • Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs & more.

Pricing

14-day free trial

Standard

$17/month

20 returns included. $0.95 per extra return & add-ons available

  • Full returns solution
  • Variant exchange
  • Return labels
  • Unlimited policies
  • Store credit
  • Bonus credit
  • Auto RMA approval
  • 2 languages

Advanced

$97/month

110年返回包括在内。0.90美元额外回报和添加-ons available

  • All Standard features
  • Product exchange
  • AI-powered instant store credit
  • Gift returns
  • Item donation
  • Cancel order
  • App integrations

Pro

$267/month

350 returns included. $0.85 per extra return & add-ons available

  • All Advanced features
  • Auto-refund
  • Auto-exchange
  • Validate returned stock
  • Packing slip
  • Auto RMA as done
  • White label portal
  • 5 languages

Enterprise

$850/month

1000 returns included. $0.95 per extra return

  • Dedicated account manager
  • 24/7 human customer support
  • Multi-store plan and quota
  • Actionable return insights
  • Data analysis
  • Global solution

Standard

$17/month

20 returns included. $0.95 per extra return & add-ons available

  • Full returns solution
  • Variant exchange
  • Return labels
  • Unlimited policies
  • Store credit
  • Bonus credit
  • Auto RMA approval
  • 2 languages

Advanced

$97/month

110年返回包括在内。0.90美元额外回报和添加-ons available

  • All Standard features
  • Product exchange
  • AI-powered instant store credit
  • Gift returns
  • Item donation
  • Cancel order
  • App integrations

Pro

$267/month

350 returns included. $0.85 per extra return & add-ons available

  • All Advanced features
  • Auto-refund
  • Auto-exchange
  • Validate returned stock
  • Packing slip
  • Auto RMA as done
  • White label portal
  • 5 languages

Enterprise

$850/month

1000 returns included. $0.95 per extra return

  • Dedicated account manager
  • 24/7 human customer support
  • Multi-store plan and quota
  • Actionable return insights
  • Data analysis
  • Global solution

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

269 reviews

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
    261
  • 2% of ratings are 4 stars
    6
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
    2
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient and user-friendly return and exchange management. It's praised for its seamless integration with inventory and orders, customizable features, and reliable performance. Many appreciate its affordability, exceptional customer service, and valuable analytics. Features like managing multiple stores, automating returns, instant exchanges, and custom return policies are also highlighted.

June 8, 2023

We're brand-new in using the app but have been VERY pleased with how easy the integration and setup has been. It's a much more robust solution than our previous solution and much better customer support! Mike, Chris, and several others responded extremely fast via chat and were super professional, helpful, and positive. Made the whole onboarding experience very enjoyable! I would HIGHLY recommend!

Notch
United States
21 days using the app
Edited May 11, 2023

I've only just added this App and it is so easy to navigate, looks like it will be very beneficial to us and our customers as it allows exchanges and updates stock. Emails go to customers efficiently with updates. Very easy to use, and the 2 problems I couldn't' navigate myself were very quickly and efficiently looked after by the customer service team. Very happy so far.

Just an update / We have been using this app now for a while and it is very reliable and has helped with seamlessly organising returns. Our customers love using it and are happy that they can now do easy exchanges. It syncs perfectly with inventory and orders and the customer service is ten out of ten. Any questions we had were answered quickly and any changes we needed were done. Very very happy with this app.

Verso
Ireland
17 days using the app
May 11, 2023

ReturnGo is a specialized tool with very innovative and smart solutions. The system can draw orders numbers from multiple shopify stores in one front end. The whole flow can also be implemented on your website as an embedded solution, so it really feels like a native tool. Also defects can be handled within the tool. Junessa (our star) and Eyal (CEO) have been extremely helpful and kind. They've put a lot of effort into setting everything up and even they even implemented some custom development. Patta got love for ReturnGo.

PATTA
Netherlands
3 months using the app

About this app

Launched

September 14, 2020 ·Changelog

Languages

English, French, and German

Works with

USPS, Gorgias, Canada Post, Shippo, Shipstation, Sendcloud

Built by ReturnGO

About ReturnGO

4.9 average rating

3 years building apps for the Shopify App Store

Support

Send a message

support@returngo.ai

Resources

FAQ

More apps like this

4.8out of 5 stars 34 total reviews Free plan available
Simplifies your Order Returns, for you and your Customers!
3.0out of 5 stars 859 total reviews Free
Print invoices, labels, receipts, packing slips, and more.
4.9out of 5 stars 899 total reviews Free plan available
Print and auto-deliver invoices, packing slips, quotes & more
Built for Shopify