Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
    19K
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
    306
  • 2% of ratings are 1 stars
    458
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly features including pop-ups, email campaigns, and SMS automations. They commend its customization options, advanced analytics, and seamless integration with top email marketing platforms. The app's pop-up forms are noted for improving lead capture and email list growth. The customer support is praised for its promptness and expertise. Many credit the app with boosting sales and converting site visitors into contacts. The Spin to Win feature is highlighted as a powerful tool for subscriber growth. Merchants also appreciate the competitive pricing and continuous improvements.

July 20, 2023

I have been using the app for about a month and its going well! We have seen some sales from our campaigns and automation, which is great (means the emails are being seen and delivered, which was one of our concerns starting with a new app like this). So far, the only thing I would LOVE to see improved is the reporting and tracking functions. It is not easy to figure out which of your customers interacted or purchased. I also would like the ability to see the contacts in the segments, this seems like a big miss - I don't want to blast 70-900 people (or even 2) without having any idea who they are or if it was filtered correctly.

Brijjit Medical
United States
2 months using the app
July 14, 2023

我们已经使用大约9个月的现在,甲型肝炎ing switched from Mailchimp when we redesigned our website. The conversion displays and automations have been a game changer for us, bringing in more subscribers and revenues. The team are fantastic - shoutout to Vickee and Henry for being incredibly helpful! The only small negatives so far have been pricing (which of course is proportional to the size of your business and may be worth it) and a couple of smaller technical issues which the team are constantly improving. Overall, we would definitely recommend.

La Fromagerie
United Kingdom
About 1 year using the app
July 5, 2023

Initially I wasn't satisfied with customer support. I started working with Kristina and she was very helpful. I'm not sure I totally understand how the app works and continue to say that for me, it's not very user friendly. Additionally, I haven't figured out if the app is worth the cost since I'm just starting my business.

KJT Collections
United States
16 days using the app
July 31, 2023

Fantastic text marketing app. Using them as my main texting app in conjunction with my email marketing apps has seen tremendous success for my business. Their customer support was also great and they held my hand along the set up process and quickly answered any questions I had.

Clarks House Cleaning
United States
About 1 month using the app
October 11, 2022

Jenny T was very helpful explaining the ins and outs of email marketing--it's all in the details. I have a better understanding about the customer journey! Thanks Jenny.

Wildly Creative Shop
United States
13 days using the app
June 29, 2022

Just started using Privy, good app but would like to see more customizable features & flexibility considering the monthly cost of app. Look forward to seeing some upgrades!

Get Wet Outdoors
Australia
3 months using the app
February 22, 2022

I used this platform to help me gain sign ups and convert browsers with my email alerts and newsletters. I really like how I'm able to control how often emails are sent to my customers. The free shipping bar after spending 'X' amount has also helped convert browsers to customers.

103 Collection
United States
Over 1 year using the app
January 24, 2022

My overall experience with privy is pretty good. I think they have many unique features, that can be used almost seamlessly! Definitely would recommend it!

Zen Goddess Merchandise
United States
12 months using the app
October 4, 2021

The email options Privy offers are great! The text marketing product is a definite no!
We tried it for over a month. Our customer texts were sent after flash sales and offers were over, the text interface set up leaves a great deal to be desired....they offer no graphics or text options that pop for clients to take notice, like other marketing text services. Privy did refund our fee and was very nice to listen to the issues we experienced.

Binsky's Sweets & Eats
United States
About 1 year using the app
January 21, 2022

Overall I like the app. It's very easy to use and customer service is amazing. The reason why I'm not giving 5 starts is that the templates for newsletters are very limited and you run out of options very quickly. Other that that, the app is great and I would recommend it.

MARGOT Atelier
United States
4 months using the app
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