Postscript SMS Marketing

Every time that I contact Postscript online they get back to me within minutes if they are open! I am a new small business owner and I have been so dazed and confused with what I am doing. I've contacted them 4 times since I've been with them for 2 weeks and they send me screenshots with detailed instructions on what to do. Also, if I can't find something on my screen, then they generate a report and show me in the chat. I cannot say how thrilled I am with Sandy Quiett and the rest of the tech support staff! Keep up the great work!

WOW Meg is amazing!!! It's hard to get good customer service on message chats, and with most company chats I've often had to stop the conversation to confirm that I'm speaking with a real person because it felt like the people chatting with me were not paying attention or reading my full replies. Completely opposite experience with Meg. She understood what my concern was right away, asked for the relevant information needed, and also looked up my account on her own end to understand the full details of what was going on. She told me what she thought was happening and how she could help and also reached out to her manager to confirm her findings. She then followed up with me the same day with an update, and then again early the next morning with a conclusion on what they had found and what was going to be done to remedy the situation. I am extremely happy with the excellent customer service that we received and the solution to our problem. Thanks so much Meg!!

Postscript is by far my highest-revenue generating channel aside from organic social media. It's super user-friendly and available at a great price. It also gives great insights for how much has been earned through campaigns and automations, customer LTV, acquisition rate, and more. I cannot recommend this app enough! I am looking forward to the day that a widget can be added to replace the email signups with SMS signups.