PageFly Landing Page Builder,8,205 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface, affordability, and seamless integration. It's praised for its drag-and-drop editor, customizable templates, and advanced SEO tools. Many appreciate its mobile responsiveness and the ability to create engaging content. The app's performance is reliable with continuous upgrades and a responsive 24/7 customer support team. Merchants have reported increased visibility and conversion rates after using the app. Despite occasional technical issues, the support team is quick to resolve problems. It's suitable for both novice and experienced merchants due to its ease of use and advanced features.
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There are a dozen decent page builders but Pagefly support is in a league of it's own. Near immediate responses, no matter the time. Friendly staff that utilizes screenshots. The support UI is great. Anytime I need assistance they find a solution quickly every time.
我想修改我写的关于pagefly。每一个support related interaction has been positive, however their customer service related people offer you a free month in exchange for a video review and send unwanted, unsolicited responses even after being explicitly asked to NOT REPLY to me when I am voicing an opinion.
Technical/Support staff 5/5
Customer service staff 1/5
Overall review 3/5
Thank you so much for your kind words, it’s a great motivation for us to improve ourselves.
I’m so glad that we are able to make you satisfied to the fullest. It’s all our pleasure to assist you throughout your journey with PageFly.
Have a nice day!
Liam | PageFly Team
The below was my first experience:
"So many bugs, pictures don't load properly, the 'undo' button doesn't work properly - sometimes completely changing the structure of a page.
The page refreshed randomly and almost an hour of work was lost.
I then email for help, and they don't even respond to the questions I asked. I then highlight this, and again they fail to respond to my question, all while giving absolutely no apology! Feels like the email is being written by a robot / AI."
Issues have since been fixed, and apologies have been made. The App is a great tool and I am using it (happily). However, I cannot use the app without being in an incognito window, otherwise the bugs still happen.... Still a great app though
Thank you a lot for your review for us and thank you for bringing this to our attention.
We’re truly sorry you had a bad experience. Thank you for letting us know about this. Your feedback really helped us to know what we are doing and what we need to improve our app better.
For the issues you had with our app, I am sorry that the issues took a lot of your time and this is really frustrating for you. We are reviewing the bugs of your store had and we are giving them the highest priority to make sure they won't happen in the future.
And you mentioned the support quality in the review, this is a big lesson for us to improve our support quality to avoid unexpected experiences in the future for you and other customers.
Last but not least, I do hope that we will have more precious opportunities to assist you.
PageFly | Kate - Customer Success Manager
This website is soooo glitchy and slow its very hard to edit pages and very time consuming. Overall, they do have great templates and great customer service but it can be very confusing to edit.
On behalf of my PageFly team, I would like to send you our sincere apologies for the unexpected experience you had with us. We’re truly sorry that you were disappointed with our app. I really understand your feeling through your words in your review.
Thanks to your feedback, we can understand how we are doing and what we need to improve.
当我们收到你的反馈,我们的团队所做的尝试to connect with you and hope to fix the issues for you, unfortunately, we could not reach out to you.
We really hope to have another opportunity to assist and support you with all issues you had with our app.
Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon.
PageFly | Kate - Customer Success Manager
This is possibly the best page building app on shopify, but unfortunately the forced page building upgrade has changed all of my pages and there's no way to go back to the old editor. So I'm forced to spend hours re-formatting all of my pages.
On behalf of my PageFly team, I would like to send you our sincere apologies for the unexpected experience you had with us. We’re sorry that you were disappointed with our app. I really understand your feeling through your words in your review.
Our recent update to PageFly 4.0 version was necessitated by the imperative to align with Shopify's policies. We have embedded PageFly into Shopify, allowing you to seamlessly utilize the app within the Shopify Admin interface. This integration has enhanced the speed and performance of PageFly, as most of its components are now preloaded when accessing the Shopify platform.
I really hope that you can give us another chance so we can assist you with everything we can to make things right.
As a valued customer, your satisfaction is of the utmost importance to us, and we are determined to make things right. If there is anything else we can do to rectify the situation or if you have any further concerns, please let us know. We deeply empathize with the frustration and inconvenience you experienced with this serious issue.
We truly appreciate your continued support and trust in our app. We remain committed to providing you with the exceptional service you deserve.
PageFly | Kate - Customer Success Manager
Desinstalei, quero instalar novamente e não consigo, voces conseguem me auixiliar ? acredito que o pagefly tenha o que eu rpeciso
On behalf of my PageFly team, I would like to send you our sincere apologies for the bad experience you had with us. We’re sorry that you were disappointed with our app. I really understand your feeling through your words in your review.
当我们收到你的反馈,我们的团队所做的尝试to connect with you but there was no response. We also provided solutions for you to try to install PageFly and I am happy that you could re-install PageFly to your store.
Time flies and we have been trying so hard to improve our app based on your feedback and other feedback. We really hope that we can have more chances to assist you on the long road.
PageFly | Kate - Customer Success Manager
Destek sistemi çok güzel ancak destek hızı oldukça yavaş. Daha hızlı destek olabilirsiniz. :) İyi çalışmalar.
The app can be a bit complex and frustrating to use at times, but the customer service is really helpful and fix a lot of the issues I have.
Dear Lucy,
On behalf of the PageFly Team, I want to send you a sincere thank you for your feedback on your experience with PageFly.
From your review, we understand how we are doing and we also see that we still have a lot of shortcomings that we need to improve. Thank you for still giving us more chances to support you in live chat, we truly appreciate this a lot.
With the aim of bringing a great experience to you, we will try our best to improve PageFly to make it easy to use and smooth.
Along with this, our support team will be always willing to assist you anytime.
Thank you and have a great day!
PageFly | Kate - Customer Success Manager
Honestly, this app is probably one of the better page builders I've used in my 8 years in ecommerce. That said, the fact that after 4+ years of this app being on the market, it still does not have a usable A/B testing feature is a bit crazy to be honest. I've used many other page builders out there that have this feature but I have chosen to stick with PageFly (for now) because I do like the UI behind it and out of all of them out there it has the least issues. To say that you have to create a Google Analytics experiment to do A/B testing is not a feasible option, we have over 24,000 products that use the same page and to be told this has to be done for each product is just insane. I feel like an app that has been out for years, has many users, should have already had something in place for this. Also, speaking with support and being told "it's being worked on but we don't know when it will be done" is laughable as well. When I hear something like that (as an engineer myself) it is like saying, we havent started it and it's not even in our pipeline otherwise there would be an anticipated release date or at least beta date. Just a bit crazy to be honest that such a valuable feature when testing a website is not available after this long. The fact no one else is complaining about this is a bit shocking too.
Hi Gary,
I am Kate, PageFly's Customer Success Manager, I hope you are doing well.
I am contacting you today regarding the review you gave us yesterday. On behalf of the PageFly team, I am sorry for everything that made you unhappy with our app.
I spent a lot of time reading your feedback and the conversations between you and our operators. I deeply understand your feeling.
For many years, we still have prioritized optimizing and improving our core app to have long-term stability and especially this A/B test feature because this feature needs an exact working performance of Analytics.
So besides the UI/UX design team, the product team is also optimizing the core part.
Unfortunately, at the moment, we have not determined a release date for this feature, but I will discuss it in today's meeting and will send you an email notification when there is information.
Finally, from the bottom of my heart, I want to thank you for accompanying and sticking with PageFly from the first days until now, I really appreciate this. I am also sad that our app hasn't quite lived up to your expectations.
Thank you for your review comments, this is a big motivation for us to improve the app.
I hope to get empathy from you.
Regards,
Kate | PageFly Team
Normally really great customer support. Today, however, it's rated a 1 star. Sami was not helpful at all and I needed his help. I had to keep asking him to reply and he took forever. People are busy, when we go to chat, we need immediate help. We don't have time to wait around.
On behalf of my team, I am truly sorry for everything that made you have a bad experience with PageFly.
We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention.
The support quality by Sami made you unsatisfied and I totally understand how frustrated you are when you had to wait for him. Sani's internet connection is lost and he could not assist you. However, this is a lesson for us to prepare and support customers more carefully.
I will inform my team about this and we will try to avoid the same issue in the future. Thank you for giving us chance to fix the issues for you.
我希望我们有更多的机会来支持你。Please do let us know if you have any questions or need help.
Kate | Customer Success Manager at PageFly
The customer service is always very quick and helpful - major highlight of the app. Special shoutout to Randy who just solved a full width issue we've been having for a while. At times the app itself is not as intuitive as I'd like it to be, but overall its doing what we need to.
We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better.
With PageFly, customer satisfaction is always our number one priority and we always try to make this.
I and our whole team are checking the conversations to check all issues you had and we will try our best to make sure these issues won’t happen again.
Once again, we are so sorry for making you unsatisfied with our app, we will try our best to make PageFly better and fix all issues with our app.
Your recommendations and suggestions are always welcome and appreciated.
Please let us know if you have any questions or recommendations for us.
PageFly | Kate - Customer Success Manager