Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
    767
  • 4% of ratings are 4 stars
    35
  • 1% of ratings are 3 stars
    7
  • 1% of ratings are 2 stars
    7
  • 1% of ratings are 1 stars
    12
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, customizable campaigns, and reliable performance. It's praised for its excellent customer support, seamless integration with Shopify, and the option to remove branding even on free accounts. Many appreciate its role in boosting sales and optimizing conversion rates, making it suitable for both new and experienced businesses.

September 26, 2023

The app is tremendous and has generated an abundance of qualified leads for us. However, what's even more impressive is the teams unrelenting desire to help us get users to convert. They are constantly pushing us to improve what we are doing and take advantage of new features to increase our conversion rate. A truly top notch company.

Brooklyn Bicycle Co.
United States
About 1 year using the app
OptiMonk replied October 11, 2023

Hey there,

I would like to take the moment to thank you for your very kind review, it was a pleasure assisting you and we are delighted that you have had a positive experience with OptiMonk :)

As always, do reach out to us if you have any questions or need further assistance in the future and we will be more than happy to help

Kind Regards
Chris
OptiMonk Success!

July 20, 2023

Easy to use, it is very intuitive no matter level of expertise, has a vast variety of templates that can easily adapt to store and campaign needs, Chris from the support team 10/10 (communication, problem solving, efficiency) I highly recommend it.

Strahyd
Mexico
Almost 2 years using the app
OptiMonk replied July 26, 2023

Hi there,

Thank you so much for your feedback.

We are happy to hear about your positive experience with OptiMonk. I wish you a lot of success with your business and feel free to reach out to us anytime if you need assistance.

Sara from OptiMonk

August 17, 2023

Really excellent app. I have been used this app almost 6 months. It's easy to make survey, there are so many templates for choosing, and the support team is also terrific!

nelkoprint
United States
5 months using the app
OptiMonk replied September 7, 2023

Hey there,

We greatly appreciate your kind words and are thrilled to hear that you've had an excellent experience with our app over the past six months! Your support means a lot to us.

We're delighted to know that you find our survey creation process easy and that the wide selection of templates has been helpful for you.

谢谢你的积极反馈对我们吃晚饭port team as well.

If you ever have more feedback, suggestions, or questions in the future, please don't hesitate to reach out. We're here to help and continuously improve our services to meet your needs.

Kind regards,
OptiMonk Team

August 31, 2023

I've just installed it, so far I'm very impressed with different options it offers beyond a simple pop-up. The set up process is really simple and their customer service is great, very fast and helpful!

LuluOro Jewelry
Saudi Arabia
21 days using the app
OptiMonk replied September 7, 2023

Hey there,

We're happy to hear about your positive experience with our installation process and the wide array of options we offer! Your initial impressions have us grinning from ear to ear.

Simplicity is what we've always aimed to achieve, and we're thrilled it made your experience a breeze.

We're here to make your journey enjoyable and productive, so if you ever want to explore more features, need assistance, or just want to chat, don't hesitate to reach out.

Warm regards,
OptiMonk Team

August 3, 2023

Excellent Support from Emil as always! Quick and efficient! System is easy to use, great solution for simple setup and plug/play. Thanks AAAAA+++++

VaxAid
United States
4 months using the app
OptiMonk replied August 10, 2023

Hey there,

Thank you for your fantastic feedback! We're delighted to hear that we provided excellent support and that our system's quick setup and user-friendly design met your expectations. If you ever need further assistance or have more projects in mind, don't hesitate to reach out. Your satisfaction is our top priority! AAAAA+++++ to you as well!

Kind regards,
Emil from OptiMonk

September 19, 2023

Value for Money:
Considering the features and benefits it brings, the price of this app is an absolute steal. You get incredible value for your money.

Favor Graphics
Vietnam
6 months using the app
OptiMonk replied October 13, 2023

Hey there,

Thank you so much for your kind review, it really does mean a lot to the OptiMonk team :)

If you need any assistance with your campaign or just have a general question about the OptiMonk app, feel free to reach out to us via our live chat channel

Kind Regards
Chris

June 23, 2023

I've been so impressed by this app! I've used it for around a year now, and it's been really helpful to be able to create campaigns that look a bit unique, and the drag-and-drop editor is really easy to use. I've reached out to support a couple of times when I've had issues, and they have helped me pretty much instantly and resolve the problem. OptiMonk is absolutely vital for running my own my business, and I wouldn't be without it!

Russell Kent Nicholls
United Kingdom
About 1 year using the app
OptiMonk replied June 26, 2023

Hi there,

谢谢你让我们复习一下。也谢谢你very much for the kind words and positive feedback, it is really appreciated.

If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to help. Thanks again for choosing Optimonk!

Kind regards,
Ati from OptiMonk

July 18, 2023

Emil has always been super helpful and understands one's thinking very quickly and effectively. Would highly recommend this app for CRO

Naturyl Extensions
United Kingdom
Over 1 year using the app
OptiMonk replied July 24, 2023

Hey there,

Thank you for your glowing feedback! We're thrilled to hear that we have consistently provided you with assistance and have a keen understanding of your needs. Delivering efficient and effective support is one of our top priorities, and it's fantastic to know that we've met your expectations.

If you ever need further assistance or have more feedback to share, don't hesitate to reach out. We truly value your business and are committed to helping you achieve success. Thank you again for choosing our app!

Kind regards,
Emil from OptiMonk

August 9, 2023

Thank you very much for your kind and detailed guidance. I was able to solve the problem quickly

The counselor's name was Sara

국산닷컴
United States
2 months using the app
OptiMonk replied September 7, 2023

Hey there,

We're delighted to hear about your positive experience with our colleague Sara!

Thank you so much for taking the time to share your feedback with us. We greatly appreciate it.

We're thrilled to know that she was able to provide you with the guidance you needed to solve your problem quickly. Helping our clients is our top priority, and we're glad we could assist you effectively.

If you ever require further assistance or have any more questions in the future, please don't hesitate to reach out. We're here to help. Thanks again for choosing our services, and we look forward to serving you again in the future.

Kind regards,
Your friends from OptiMonk

June 26, 2023

Not only is the platform userfriendly and allows you to do a lot of things, but support is very fast and kind. Thank you for your help

Gazon Québec
Canada
8 months using the app
OptiMonk replied July 24, 2023

Hey there,

Thank you very much for leaving us a review! We are glad to hear that you find the platform user-friendly and versatile. We always strive to provide fast and friendly support to our users.

If you have any further questions or need assistance in the future, don't hesitate to reach out. We're here to help!

Kind regards,
Emil from OptiMonk

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