Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
    759
  • 1% of ratings are 4 stars
    7
  • 0% of ratings are 3 stars
    3
  • 0% of ratings are 2 stars
    2
  • 1% of ratings are 1 stars
    7
What merchants think

Feedback submitted

Merchants highly value this app for its top-notch customer service, effortless setup, and smooth integration. They appreciate the customizable design, live chat, and review collection features. Many have seen an uptick in reviews, customer engagement, and improved conversion rates. The app's syncing capabilities with platforms like Klaviyo and Gorgias, efficient management of customer reviews, and user-generated content are also praised. Merchants also commend the review widgets and detailed insights for their customization and usefulness.

September 20, 2023

I've tried several review apps but this is the best one and has incredible support. We needed code to have our reviews embedded on our zipify landing pages and Angel from support got it over to us within 24 hours.

Nutronics Labs
United States
About 3 years using the app
October 2, 2023

It was a bit daunting in the beginning when I started using Okendo, but I have had and continue to have, the best customer service ever from Laura Gomez and the rest of the team at Okendo. I'm so grateful! It's not that the program is difficult to use, not at all, I was just overwhelmed by having to learn so many new things all at once with everything I'm doing, so Laura and the rest of the team have helped me in more ways than they can imagine.

切尔西引导公司Est. 1851
United States
5 months using the app
September 26, 2023

We've only got good things to say about Okendo. The integration is so seamless and easy to set up, plus the customer support team is extremely responsive and in particular Josh and Norma are always happy to help when we have questions.

Mermade Hair™
Australia
Almost 3 years using the app
September 20, 2023

Okendo as an app for processing our customer reviews is a great help to us. When we have questions, we feel very well taken care of by the Okendo customer team. When we had a very specific request, they made a lot of effort to help us. In the area of evaluation and processing of shop data, we would like to see more options for editing and selection. Many thanks for the super support! Best regards from Munich, the Plantura customer team

Translated with www.DeepL.com/Translator (free version)

Plantura
Germany
About 1 year using the app
August 15, 2023

Okendo is by far the best ratings/review app available for Shopify. The system seamlessly syncs with all necessary integrations, we haven't had a single issue with Okendo. The support staff is AMAZING, we specifically worked with Laura. Within 2 emails they she and her team set up multiple theme changes to implement some of their on-site displays. They matched our art-style perfectly and we didn't need a single revision.

Also, the Refer a friend system they recently announced is looking great. Keeping reviews and referrals together on one platform is a huge plus.

Ocean and San
United States
About 1 year using the app
September 29, 2023

Fantastic app with fantastic customer service! The reviews widgets spruce up our site and to be able to sync our reviews with FB/IG is great. I hope that syndication with TikTok is added soon but they are always making changes and it is easy enough to import them manually.

Define
United States
10 months using the app
September 25, 2023

一个伟大的转化率改变游戏规则,这些家伙s know what they're doing! We had a good trial and then signed up and stayed one. We received a lot of help and are still learning about all the things we can do using their services. Customers are also happy to interact using Okendo giving us valuable feedback and earning loyalty from us.

MY MUM MADE IT
Australia
2 months using the app
October 5, 2023

Great support, whenever you have a question either basic or advanced, their team will help you out, and explain you! Josh was great at explaining how to get broken images fixed, I appreciate it!

Hoft Home
Canada
About 1 year using the app
September 3, 2023

best customer service i've experienced on an app ( Apart from wholesale gorilla!). Very quick to fix and always readily available to help.
Lost a star just because some features I would love have to be paid for (eg paid integration to make product specific reviews requests).

Zilch Formulas
Australia
Almost 2 years using the app
September 5, 2023

Great review plugin. Very flexible and customizable. Plug and play. Works out the box. I actually forgot I installed it and I had reviews flowing in. We are all busy, so tech that just works without human assistance is just lovely.
What makes this plugin even better, is the superior support. 7pm after hours I got an instant chat back. Okendo gets my stamp of approval.

ZombieMushrooms
United States
2 months using the app
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