NarvarReturns and Exchanges

NarvarReturns and Exchanges

Free to install. Additional charges may apply.
Rating (4.3)
Reviews
18
Developer

Highlights

Built for your business
  • Use directly in Shopify admin

About this app

Launched

August 31, 2021

语言

English

Works with

年代hopify POS,Checkout, Shopify Flow, Netsuite, Klaviyo, Gorgias, ShipHero, Recharge, Tapcart

Protect your revenue by transforming refunds into exchanges with our returns platform.

NarvarReturns and Exchanges is purpose-built for Shopify merchants looking to save sales, reduce costs and convert refunds into retained revenue with a wide range of exchange options. You'll maximize your customer lifetime value with highly customizable experiences and convenient return options, take advantage of reverse logistics to get products back faster and seamlessly integrate with the other tools that power your business.

NarvarReturns and Exchanges is purpose-built for Shopify merchants looking to save sales, reduce costs and convert refunds into retained revenue with a wide range of exchange options. You'll maximize your customer lifetime value with highly customizable experiences and convenient return options, take advantage of reverse logistics to get products back faster and seamlessly integrate with the other tools that power your business. more
  • 年代ave sales and retain revenue with adaptable exchange options and store credit.
  • Improve customer experience with industry-leading and convenient return options.
  • Manage complexity and make smart decisions with returns intelligence.

Pricing

Free to install

Free to install.

Free to install

Free to install.

所有费用billed in USD.

18 reviews

Overall rating
4.3
Counts per rating level
  • 67% of ratings are 5 stars
    12
  • 22% of ratings are 4 stars
    4
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 11% of ratings are 1 stars
    2
July 28, 2023

We've been using Narvar for years but moved onto Shopify about a year ago and this app has made returns so much more customizable with easily edited return rules, refund rules, restrictions, exceptions, and more! Almost everything we want to do with returns can be done within this app without having to contact support.

The only problems we've experienced are with exchanges (but that's mostly due to our WMS and I'm certain it's not an issue for most others using Narvar for exchanges) and editing emails - you can edit most all of the copy, but it's confusing and honestly a hassle to figure out what copy you're changing and in which emails and where the "shared" copy will show.

Dolls Kill
United States
About 1 year using the app
Edited May 31, 2023

The experience has been amazing. Narvar has allowed us to provide a better experience with all our customers and not only that, but has also made our job easier.

We appreciate that it is intuitive and their customer suppport is always willing to help providing quick solutions.

Tropicfeel
年代pain
Almost 2 years using the app
June 8, 2023

We have a small staff, so the integration of Narvar has really helped the workload for our customer service team and created a simple self-serve process for customers. This integration has been a great addition and the customers love it!

King's Camo
United States
About 2 years using the app
March 23, 2023

Our experience with Narvar has been exceptional. The platform has been invaluable to our team by streamlining the returns and refund process, making us more efficient as a company and enhancing our reputation for reliability and trustworthiness.
Although there is still room for improvement within the platform, the attention provided by Narvar's Customer Success team has been outstanding. Their exceptional support has helped us resolve issues quickly and efficiently.

TWOTHIRDS
年代pain
11 months using the app
April 3, 2023

This tool has really been helpful for our customers and our CS agents - it didn't take a mountain to integrate it with our system and to test and apply our branding to the app. Their customer success team was very helpful - kept us on task with implementing and then training the team on how to use the app.

Pure Fishing®
United States
4 months using the app

About this app

Launched

August 31, 2021

语言

English

Works with

年代hopify POS,Checkout, Shopify Flow, Netsuite, Klaviyo, Gorgias, ShipHero, Recharge, Tapcart

Built by Narvar

About Narvar

4.3 average rating

2 years building apps for the Shopify App Store

年代upport

年代end a message

returns.exchanges-support@narvar.com

Resources

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