Shopify Marketplace Connect,1,247 reviews

I had a few issues with my listings but the support team here was exceptional and helped me resolve it after talking and working for like a week straight. The app is pretty easy to use and user-friendly, there are just nuances on all the marketplaces themselves that may cause an issue or two - but rest assured the support team here will help resolve it!

We just want to say that this application is by far the best one we have used submitting our products to eBay. Easy to use, instant inventory update, instant pricing update, instant image update, etc. The app is glitch free, and we love, love, love using this app. The other thing that we also love about this app, is that, the support team is available all the time to assist you. You do not need to wait hours to reach support, they are right there to assist you within minutes. One last thing we would like to add is that the support goes out and beyond to make sure your experience using their app meets all your expectations. Thank you once again for the amazing application, as well as the support team!

*Updated after Codisto became Shopify Marketplace Connect*

I am breaking my review down into issues that affect only Walmart, and issues that affect the Walmart, Amazon, and Ebay. A little background information about us, we have over 30K products on Shopify, have been selling on Walmart and Ebay for over 3 years, and Amazon for a little over 2 years.

Walmart Issues:
This is going to be my largest section. The Walmart Integration is a mess, the only function it reliably performs is order management- I can say this with complete confidence as we used Codisto for over two years. We have now changed to a new app to manage our Walmart listings, inventory, and orders and it works perfectly. Over the last two years, I opened at least 50 support cases due to functionality issues with the Walmart integration. I chatted, emailed, and even had video calls with support agents to try and solve these functionality issues- nothing was ever resolved.
Biggest issues:

1. The "lagtime" field isn't mapped to anything. I've been asking them to make the field functional for 2 years and it was just not a priority for them. I brought the issue to their head of support, Nikki, and explained how critical this piece of information is and it was still never addressed.

2. "We send updates in real-time, it's Walmart who is slow to process it". I was told this again, and again, and again by support- and now that we are on another app, I can say with 100% certainty that this statement is false. I have successfully uploaded more products in the week following the change to CED Commerce's Walmart Marketplace Integration than I was able to over the last half a year using Codisto/Marketplace Connect. I can upload a feed and see the results displayed in the seller center within minutes.

3. This app does not allow you to see feed error. God forbid something is wrong when you enable a product in the grid- you will not be able to track down the error. Our new app not only let's view and download the feeds we've sent from the feed log, but they also even provide suggestions and solution to the errors. Codisto just tells you to contact Walmart Support to figure out what the issue was, which on its own is not a big deal, except for Walmart Support to be able to assist you, they need a copy of the feed and usually ask for it to be uploaded a second time... I've discussed this roadblock to success with Nikki multiple times, but it was always brushed off.

Walmart, Amazon, and Ebay

4. Even before the rebrand, the grid was slow and at times completely unresponsive. After the rebrand, the grid is a joke... it is slower than before, often doesn't update after applying filters, and is generally hair-pulingly frustrating. Maybe the grid works better for companies with smaller catalogs. The update broke the Bulk Edit page to the point that you can't edit Variant products or even see the variants- only the parent.

5. This is one of the dumbest things I've seen a developer do... If you have a product with variants, and one of the variants is missing it's UPC/GTIN/EAN, the app will auto-fill the blank field with a UPC one of the other variants... which makes no sense... this leads to errors, including products being uploaded under the wrong child variant. Since the grid does not offer a field for "update product id" or "update SKU", this becomes a MAJOR headache and takes a lot of time and energy to fix... I reached out to chat support about both parts of this issue and got laughable answers. The agent on chat told me that to fix this SKU/Product ID mismatch, I just needed to "delete the product, wait 24 hours, and upload it again with the correct data", I responded to the agent that yes, that would fix the issue for Amazon, but that is not how Walmart works... The agents gave me the same instructions again and told me I needed to try it first and then wait 24 hours before they could look into the issue... I had to try to explain to this agent that Walmart and Amazon are not build the same way. This conversation with support went nowhere, I eventually gave up on this agent understanding the issue and emailed Nikki directly. To this day, neither part of this issue has been addressed, and I am still cleaning up the mess it caused... although the process is going much faster with a functional app.

I think Codisto's biggest problem, besides their god complex and inability/unwillingness to accept and address functionality issues, is that they expect Walmart to function the same way Amazon does- which is not the case by any means. I've encountered many, MANY, issues over the last 2 years, it would take too long to list them all, but suffice to say, I am counting down the days until I can fully remove this app and never have to look at it again.

Jason D did an excellent job helping me fix our sync issue with Walmart orders. I have been using this app for many years and I am completely satisfied with service.

As a long time user of Codisto I was quite happy with it, and it would have been a 5-star app.
Now, after becoming part of Shopify and rebranded Marketplace Connect, it went down to 1 star.

Functions that we used and need in Codisto have disappeared.
Why can I not work on variants in the bulk edit view?
Why would I have to go through single edit mode to make changes, especially when I need to do them in bulk to many of our listings at a time?

How is it not possible to at least match functionality?

I was hopeful that over time, some of the kinks that Codisto had would get solved after becoming part of the Shopify family, but I could not imagine losing core functions as a result.

Edit:
Support was able to revert me back to Codisto (the original app), which is great and enables me to be able to work again.

I was then asked to please delete my review, which I am willing to do as soon as the problems in the new app/design are gone. Until then, my rating stands that Shopify Marketplace is a sorry excuse in the state that it is now.

We're very happy with the Shopify Marketplace Connect app! It's so convenient to link our inventory to other marketplaces. And while there's a learning curve, this is due to the other marketplaces having so many customizable fields. I especially love that we can quite easily add a price premium on other marketplaces (to cover their transaction fees). And the customer support for this app is excellent! They helped me solve the initial "pain points" - now I feel like a pro with this app! Thank you!!

The app is mostly easy to use and understand, and has good customer service for if you run into any problems.

I've never experienced top-quality customer service. This company blew me away with their performance and outstanding system. This is the best system to connect all of your marketplaces and have them in one system. Don't waste any more time, get with them right away!!

现在,他们有固定的应用最终负载and is not just a blank page. The bulk edit buttons are doubled and when you click them they don't work. The sorting doesn't work and the filters aren't working. I connected our etsy account completely, it shows up in connected marketplaces, and then after a few hours just disappears. Support before replying please review ALL of the tickets I have put in and how only 1 has been resolved. This is insane how bad this app is. It just doesn't work.

Support has been great to allow me to understand scope covered and finalize setup. Seems to do exactly what I want for now. If there is no bug in the orders synchronization it will be perfect ;)