Loox Product Reviews & Photos

LOOX is hands down the best Reviews app out there. We started using LOOX about 3 years ago. The way the reviews display on your website has a lot to do with how effective they are. LOOX has great widgets but the biggest pro is that when a customer clicks on a review on your website, they'll get a really nice popout with the photo on one side and the words on the other side. These are HIGHLY readable and worth their weight in gold.

About a year ago, we moved to BigCommerce upon the encouragement of a marketing agency. (Don't do it. It's like going through the gates of hell.) While we were on BigCom, we had to settle for other review apps. We tried Fera, Judge.me, and Trustpilot. After we finally got back to Shopify and recovered from the BC trauma, the very first app I reinstalled was LOOX. While we were on BC, we only got 62 reviews in 11 months and most of them did not have photos. Our reviews are Back baby! They're coming in at 3 times the frequency and 50% of them have UGC photos on them. For us, the real customer photos are what truly sells our product.

Adding, their customer support is marvelous. Mara, Tamarry, and Jemuel all have gone above and beyond in helping get things perfect. No chat yet but the email is quick and efficient. You don't get lost in a sea of emails or ratings requests. Thank you LOOX!!

We've been with LOOX for 5 years and during this time, their service has only gotten better. The app has sprouted many new services and options, but all of them have felt appropriately adjacent to their core mission, which is sending review requests and displaying the results beautifully.

Additionally, and perhaps more importantly, there has never been a time when their customer service has let us down. Whether it's implementing code to ensure proper Google crawling, explaining how something works, or responding thoughtfully to requests for new features or controls, they are there at the drop of a hat. If you are looking for a fantastic set-it and forget-it review app with tons of features, look no further.

这个程序很好,customer service is even better! All of our questions and issues were quickly resolved! We worked with Jodel who was able to help us successfully publish all our reviews on our reviews page. So glad we are using this app!

As soon as I opened a ticket with the support team, they took care of my issue right away (literally in a few minutes).

It was about a store that was acquired, and for the first 60 days it wasn't active. The Loox team was kind enough to credit back 30 days of the subscription (no questions asked)

Thank you, everyone!

I love the fact that this at makes it so easy for my clients to leave reviews for me to verify them and add a badge featuring them in my shop as well. Good job guys.