Loox Product Reviews & Photos,13,802 reviews

LOOX is hands down the best Reviews app out there. We started using LOOX about 3 years ago. The way the reviews display on your website has a lot to do with how effective they are. LOOX has great widgets but the biggest pro is that when a customer clicks on a review on your website, they'll get a really nice popout with the photo on one side and the words on the other side. These are HIGHLY readable and worth their weight in gold.

About a year ago, we moved to BigCommerce upon the encouragement of a marketing agency. (Don't do it. It's like going through the gates of hell.) While we were on BigCom, we had to settle for other review apps. We tried Fera, Judge.me, and Trustpilot. After we finally got back to Shopify and recovered from the BC trauma, the very first app I reinstalled was LOOX. While we were on BC, we only got 62 reviews in 11 months and most of them did not have photos. Our reviews are Back baby! They're coming in at 3 times the frequency and 50% of them have UGC photos on them. For us, the real customer photos are what truly sells our product.

Adding, their customer support is marvelous. Mara, Tamarry, and Jemuel all have gone above and beyond in helping get things perfect. No chat yet but the email is quick and efficient. You don't get lost in a sea of emails or ratings requests. Thank you LOOX!!

我们已经与LOOX 5年nd during this time, their service has only gotten better. The app has sprouted many new services and options, but all of them have felt appropriately adjacent to their core mission, which is sending review requests and displaying the results beautifully.

Additionally, and perhaps more importantly, there has never been a time when their customer service has let us down. Whether it's implementing code to ensure proper Google crawling, explaining how something works, or responding thoughtfully to requests for new features or controls, they are there at the drop of a hat. If you are looking for a fantastic set-it and forget-it review app with tons of features, look no further.

This app is great and the customer service is even better! All of our questions and issues were quickly resolved! We worked with Jodel who was able to help us successfully publish all our reviews on our reviews page. So glad we are using this app!

As soon as I opened a ticket with the support team, they took care of my issue right away (literally in a few minutes).

It was about a store that was acquired, and for the first 60 days it wasn't active. The Loox team was kind enough to credit back 30 days of the subscription (no questions asked)

Thank you, everyone!

I love the fact that this at makes it so easy for my clients to leave reviews for me to verify them and add a badge featuring them in my shop as well. Good job guys.

Loox is our go-to review app. Works so well and looks good too! Also, we love that it allows us to display our reviews on Google. Thank you Rain for your help the other day :)

The customer service is great! In the most recent interaction, Mara, helped me solve a challenge on my end. Love how Loox can automate the collection of reviews and also collect media or photos as well!

The Customer Service is great. I emailed customer support on a Saturday after I changed themes and Ken replied quickly (multiple times) with all the info I needed. Thanks!

What a great app!! I decided to download it and give it a try instead of the standard shopify reviews app which was pretty basic. I love how it automatically emails you customers after they purchase, and offers them a discount code to leave a review. It also offers a link to share so they can have their friends try it and they get $$ off which is a great way to bring in new sales. I get so many more reviews now since using loox. Also i had to export all the reviews from the old app and put them into loox which i was having trouble with, so i reached out to their support and they were incredibly helpful!!! Jodel helped me remove all the old code from the old app, and add the loox code so i could get the stars and number of reviews to show up on my home page, product page, and collections pages exactly how i wanted! Super helpful and FAST support!! Truly a lifesaver. This app is a MUST HAVE if you want to be successful on shopify!! -Nigel (Breathe Naturals Deodorant)

Jemuel has been helping us with our Loox icons for reviews on our website, and he always gets the job done! Very grateful for his prompt assistance.