Loop Returns & Exchanges
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Highlights
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Based in United States
About this app
Launched
May 27, 2021
Languages
English
Categories
Returns and exchangesWorks with
Shopify POS, Gorgias, Klaviyo, and dozens more, Yotpo, Zendesk, ShipheroAutomate your returns to reduce costs, retain more revenue, and drive customer loyalty.
Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. Loop is customizable to address your brand's specific needs at every stage of growth. We've helped brands like Princess Polly, Allbirds, and Marine Layer improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop.
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Optimize return costs with Workflows, Logistics, Point of Sale, and more
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Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
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Protect against fraud using Workflows, Custom Rules, and Blocklists
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Provide a premium experience with at-home pickup and simple, self-serve returns
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Build confidence with Tracking and learn about shopper behavior with Insights
Pricing
Usage-based Plan
$29/month
Usage-based Plan: Pricing based on monthly fee plus return volume, starts at $29/mo
- All the same functionality as our Flat-Fee Starter Plan
- Flexible pay structure
- More at link below
Starter
$59/month
Flat-fee plan: For merchants ready to automate returns. Starts at $59/mo for up to 1K returns/yr
- 1 Destination, 1 Policy
- Variant Exchanges
- Auto Return Approval
- Dynamic Fees
- Gift Receipts
- Store Credit
- Negotiated Rates
- More at link below
Essential
$165/month
Flat-fee plan: For merchants who need customized returns for less. Starts at $165/mo for over 1K returns/yr
- Full Starter plan, and
- 2 destinations
- Unlimited return policies
- Dynamic fees
- Printerless returns
- Optional Add-Ons
- More at link below
Advanced
$375/month
Flat-fee plan: For merchants ready to capture more returns revenue. Starts at $375/mo for 1K returns/yr
- Full Essential plan, and
- Unlimited destinations
- Store credit incentive
- Shop Now
- Bonus credit
- Optional Add-Ons
- More at link below
Usage-based Plan
$29/month
Usage-based Plan: Pricing based on monthly fee plus return volume, starts at $29/mo
- All the same functionality as our Flat-Fee Starter Plan
- Flexible pay structure
- More at link below
Starter
$59/month
Flat-fee plan: For merchants ready to automate returns. Starts at $59/mo for up to 1K returns/yr
- 1 Destination, 1 Policy
- Variant Exchanges
- Auto Return Approval
- Dynamic Fees
- Gift Receipts
- Store Credit
- Negotiated Rates
- More at link below
Essential
$165/month
Flat-fee plan: For merchants who need customized returns for less. Starts at $165/mo for over 1K returns/yr
- Full Starter plan, and
- 2 destinations
- Unlimited return policies
- Dynamic fees
- Printerless returns
- Optional Add-Ons
- More at link below
Advanced
$375/month
Flat-fee plan: For merchants ready to capture more returns revenue. Starts at $375/mo for 1K returns/yr
- Full Essential plan, and
- Unlimited destinations
- Store credit incentive
- Shop Now
- Bonus credit
- Optional Add-Ons
- More at link below
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.See all pricing options
112 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants find this app user-friendly and beneficial for simplifying returns, offering insightful analytics, and boosting revenue with features like "Shop Now" and customizable policies. Some concerns were raised about integration with certain shipping services and the pricing structure. However, the support team is often commended for their prompt and helpful responses.
Loop has made the process of our returns simple and effective. In addition to that their support team has been super helpful and friendly. Returns used to be a laborious process, but with Loop we have been able to focus on other areas of our company which has helped us grow. Also shoutout to Ash at Loop for be an amazing rep for us over the years!
We love hearing this and appreciate you taking the time to leave us this review! We'll be sure to let Ash know as well
DO NOT USE THEM! We were with them for two years. They lock you into a year contract. You have to estimate how many returns and exchanges you'll have during the year. If you exceed your limit, you have to pay them $3 per return / exchange you go over. If your company grows, so will your returns, which means Loop will cost you more money. They're a bad option for both small and large companies.
After the first year, they were going to charge us around $13,000 unless we renewed our contract with them. We had to pay them around $9,500 at the end of our second year contract for going over because we grew faster than expected.
Competitors are getting better and they're way cheaper. Plus most competitors don't lock you into annual contracts. It is well worth the time doing some demos with other companies and accessing their overall value. Unless Loop adjusts their contractual and pricing structure, I don't see how they can be competitive.
Also, when there were glitches in their software, their customer support was awful. My advice is save your money and shop around because there are definitely better options.
Thank you for sharing your experience with Loop, although we are sad to see it under these circumstances. Regarding our fees, we are focused on helping our merchants stay on top of any overages and help with accurate returns forecasting. We would be happy to discuss this more if you choose to ever come back to Loop.
Loop has been the biggest help to our growing business. As someone who does returns daily, We have used many platforms but Loop is the most efficient we have used to date! We have no plans to change now or in the future.
Thank you so much for sharing these kind words! Looking forward to growing with you!
About this app
Launched
May 27, 2021
Languages
English
Categories
Returns and exchangesWorks with
Shopify POS, Gorgias, Klaviyo, and dozens more, Yotpo, Zendesk, ShipheroBuilt by Loop
About Loop
4.6 average rating
2 years building apps for the Shopify App Store
PO Box 16250, Columbus, OH, 43126, US
Support
Send a messagesupport@loopreturns.com