Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
    373
  • 2% of ratings are 4 stars
    7
  • 1% of ratings are 3 stars
    4
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
    1
What merchants think

Feedback submitted

商人感激这个程序对其造型优美的设计, easy setup, and seamless integration. It's praised for its cost-effectiveness due to a free plan, mobile-friendly interface, and user-friendly dashboard. The app allows for the creation of a dedicated review page and automated email requests for reviews. It supports photo/video reviews and integrates well with Klaviyo. Merchants consistently commend the responsive and professional customer support. The app is also recognized for its speed, performance, and ability to boost social proof and customer engagement.

Edited October 10, 2023

Junip is a 5-star review platform. Over many years, we had previously used Reviews.io, Stamped.io, Shopper Approved and Yotpo. We switched to Junip in 2022 partly because of the DEEP, DEEP integration with Klaviyo, as well as the on-page widgets (display UGC/reviews on site). It is also a very lean app -- page speed is not a concern as it was with other apps. The few times we needed support team, they were fast and professional. Can't say that for the others. We've been with Junip now for almost a year and we are thrilled with the product, and the opt-in rate for the review survey exceeds all other apps we had used. 5-stars!

Mommy Makeup
United States
12 months using the app
September 22, 2023

Amazing service. Marcus is always 5 steps ahead. He made leaving reviews for customers so easy, and now we're getting so many positive reviews! Very professional and always on time.

nufyx.com
United States
Almost 2 years using the app
August 7, 2023

I was a Yotpo user...
Now - I'm not...
Junip has given our small business the ability to affordably:
1. Ask for reviews
2. Reward our customers with a coupon for taking the time to leave a review
3. Beautifully display and share our reviews
4. Display well on Google with our awesome reviews

I'm SOOO happy I switched. They made it seamless and easy to do so. Their customer service answers SO Fast, whereas Yotpo would take forever to resolve simple problems. If you're considering switching - Just Do It! :)

NuVision Health Center
United States
About 1 year using the app
July 25, 2023

Pros: Simple app with clean UI (unlike yotpo and stamped), great support (whether you're a dev, or regular store owner) and their team is friendly. Integrated with Google snippets (a lot of apps don't).

Cons: I'm not a big fan of order-based pricing so I hope in the future they get rid of this and price it based on features (much more reasonable).

Pearly Drinks
Canada
About 1 year using the app
October 1, 2023

I love how easy and seamless the Junip set up was. It was super easy to transfer from our previous review app without interruption. I am very satisfied with the app!

Harlem Candle Company
United States
11 months using the app
September 25, 2023

So far, my experience has been pretty good. I really like how robust the process is for users to easily upload media from their phones.

FormTheory Athletics
United States
3 months using the app
September 12, 2023

The Junip platform and customer service have completely amazed me. Previously we used a larger company (who shall not be named), that was triple the price and promised the world, however, their customer service was non-existent. Stuart and Malvina have been incredibly helpful in not only the setup of our new platform but have already initiated the Google syndication process and our platform is now collecting 3x the reviews DAILY than it did with the other platform.
As a company, social proof is everything and the Junip platform makes it easy for customers to upload photo/video in their reviews as quantifiable UGC on your product pages!

Rugged Radios
United States
About 1 month using the app
August 18, 2023

Junip is a great review app, their on site widgets, review interface and mobile friendliness really make it stand out from the rest of the apps out there. The free plan is great if you are just starting out. They also have live support available on their back-end admin side which is really helpful.

West Attic
India
About 1 month using the app
August 22, 2023

Junip is marvelous. Very easy to install and get set up, and the back end is very intuitive. It looks great on our site, and the experience for people leaving reviews is very smooth. I highly recommend migrating to Junip if you're not happy with your current reviews provider. Very affordable, and frankly it functions way better than other review platforms I've used. It's rare in my experience for a Shopify app to work this well right out of the box. And their customer support is beyond stellar. Great work team, keep it up!

Sea to Table | Wild Caught Seafood Online
United States
14 days using the app
Edited August 21, 2023

I'm giving this app a lower review because it is missing something that is critical to my needs, not because the app is not good otherwise. It simply won't work for a store like mine.

Functionality was good. But then we started getting complaints from customers who were worried about the way Junip was displaying their names on reviews. Junip is only able to display full first name and last initial. For customers with unique first names this was leading to concerns about being "outed" in a public forum.

I reached out to Junip support to find out how to change the name display to first and last initial, a convention which is standard in other review apps. I was told that they were not willing to make changes to the way names display at this time. We are in a more sensitive market, and this makes the app unusable for us, and I believe other merchants may wish to know of this limitation prior to investing time and money setting up Junip.

Topped Toys
Canada
5 months using the app
1 3 4 39
1 3 4 39