Happy Returns a PayPal company

Happy Returns a PayPal company

Free plan available. Additional charges may apply.
Rating (2.9)
Reviews
16
Developer

About this app

Launched

November 12, 2020

Languages

English, German, Italian, Dutch, Spanish, French, Danish, Swedish, Norwegian, and Finnish

We make returns beautiful for shoppers, merchants, and the planet.

We provide end-to-end returns solutions through a unique combination of returns software and reverse logistics. Through our nationwide network of Return Bar locations, we delight shoppers by enabling them to drop off returns with no packaging or printing in under 60 seconds. Returns are aggregated and shipped using reusable totes, reducing costs for merchants and increasing sustainability by reducing cardboard waste and carbon emissions.

We provide end-to-end returns solutions through a unique combination of returns software and reverse logistics. Through our nationwide network of Return Bar locations, we delight shoppers by enabling them to drop off returns with no packaging or printing in under 60 seconds. Returns are aggregated and shipped using reusable totes, reducing costs for merchants and increasing sustainability by reducing cardboard waste and carbon emissions. more
  • Automate returns and exchanges via a branded return portal
  • Customize return reasons and refund methods, apply policy rules automatically
  • 保留50%的收入与返回购物nd one-click exchanges
  • Save up to 40% on return shipping with our network of nearly 9,000+ Return Bars
  • Utilize powerful real-time returns tracking and reporting directly in Shopify

Pricing

External charges may be billed by Happy Returns separately from your Shopify invoice.Learn more

Plus

$500/month

Shipping charges may apply

  • Branded returns portal
  • Return Shopping
  • Language localization 
  • Analytics & reporting

Plus for PayPal

Free to install

Shipping charges may apply

  • Free if you offer PayPal as a payment option
  • Branded returns portal
  • Return Shopping
  • Language localization 
  • Analytics & reporting

Plus

$500/month

Shipping charges may apply

  • Branded returns portal
  • Return Shopping
  • Language localization 
  • Analytics & reporting

Plus for PayPal

Free to install

Shipping charges may apply

  • Free if you offer PayPal as a payment option
  • Branded returns portal
  • Return Shopping
  • Language localization 
  • Analytics & reporting

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.See all pricing options

16 reviews

Overall rating
2.9
Counts per rating level
  • 50% of ratings are 5 stars
    8
  • 13% of ratings are 4 stars
    2
  • 13% of ratings are 3 stars
    2
  • 6% of ratings are 2 stars
    1
  • 19% of ratings are 1 stars
    3
May 15, 2023

Similar to a previous review, during the initial call you are told you can make customizations and all the great features when in reality, there is very little customization you can do. The on-boarding team is really unhelpful and not knowledgeable of their own product. The on-boarding team member we were set up with could not answer any of the questions we had and we had to follow-up several times to receive responses. Setting up Happy Returns took several weeks of back and forth which was incredibly frustrating. This solution will work for now as it is free with PayPal but definitely not a long term solution.

Summer Fridays Dev
United States
Time spent using app: 5 months
April 3, 2023

Although the service dashboard provides a quick overview of returns for customers and staff, it lacks some fundamental features that would make it great. One major issue is that you can't edit, archive, or cancel an existing return, which can be problematic.

Suppose a customer requests a return, but then realizes they made a mistake or changes their mind. In that case, you can't modify the existing return, and you have to start a new one, leaving the old one sitting in the system indefinitely.

This lack of functionality can cause confusion and miscommunication, especially when different people are handling returns and talking to customers. For example, if a customer initially requested a refund but then wants to exchange the item, you need to create a duplicate return in the system. However, if the customer accidentally used the paperwork for the refund instead of the exchange, your return department may issue a refund instead of an exchange, leading to upset customers and extra work for customer service representatives.

To avoid such issues, it would be helpful to have a way to archive/hide a return in the admin or mark it as canceled, even if it doesn't change anything on the Shopify side. Additionally, there's no way to pre-set actions for a return, such as waiving the return processing fee. Instead, you can only enter notes into the return and hope that the rep who processes the return sees them. During busy periods like the holidays, this can become a significant problem. Therefore, adding such functionality would be a great improvement to the service.

In summary: It is great for a solopreneur or stores with a return volume too low to warrant a more robust system.

Spirit Jersey®
United States
Time spent using app: About 1 year
February 27, 2023

The system is goo dbut half of the time the app was down. customers complained about not being able to access returns page.

TURTLE BAY APPAREL
United States
Time spent using app: 7 months
Happy Returns replied February 28, 2023

Hi there! As a Shopify Plus Certified App Partner, we are committed to Shopify uptime requirements and have a guaranteed 99.9% uptime policy. Please don't hesitate to reach out to our service team, we're happy to help you troubleshoot any issues. You can reach us at: retailer-support@happyreturns.com; we're available from 7 am to 7 pm PT every day of the week.

About this app

Launched

November 12, 2020

Languages

English, German, Italian, Dutch, Spanish, French, Danish, Swedish, Norwegian, and Finnish

Built by Happy Returns

About Happy Returns

No reviews yet

2 years building apps for the Shopify App Store

Support

Send a message

retailer-support@happyreturns.com

Resources

FAQ

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