Google & YouTube,6,015 reviews

Overall rating
3.6
Counts per rating level
  • 65% of ratings are 5 stars
  • 13% of ratings are 4 stars
    779
  • 4% of ratings are 3 stars
    221
  • 2% of ratings are 2 stars
    126
  • 16% of ratings are 1 stars
    964
Edited May 10, 2023

Needs a little bit of work because it is not a seamless experience at the moment. It isn't a one step affair, as you need to toggle a few things on the google merchant center side to ensure products get listed, but that was an easy enough problem to solve. My only issue is that the API doesn't support Local Inventory listings which looks like a google side problem as they don't enable it from the API feed. It only allows the API to do ads, listings, and dynamic remarketing. That means you need to add another app to produce the XML feed for that service. Only other issue is that it doesn't automatically determine sales items and markdowns from the Shopify side. If there is a compare-to price, that should flag the product as sale badge and price drop badge eligible without promotions. No idea if promotions port, since I haven't done one yet. Once they fix those bugs, this thing would be priceless.

Chain Reaction Bicycles
United States
12 days using the app
Google LLC replied May 16, 2023

Hey there,

Brett here from Shopify support! Thank you for taking the time to provide feedback on your experience. We're constantly looking for ways to improve the Google Channel experience. I'll be following up via email to help address your feedback!

Brett | Shopify Support

July 16, 2023

Good to get all your products into Google's Free shopping ads, but that is where the functionality ends. There is nothing in the ap we can find having to do with set up for "Performance Max" and we are unable to customize the product feed. All products are in a single feed, so that if you want start any Google Ads you have to include all your products listed in the free shopping ads that are in the single API product feed, so there can only be one ad campaign. Unable to focus a campaign on an individual product line.

Budget Billiards Supply
United States
18 days using the app
Google LLC replied July 18, 2023

Thanks for the feedback! I will email you directly to show you how you can get started with Performance Max from within the app. Additionally, here is a help center article which I think you may find helpful: https://support.google.com/merchants/answer/13421604?hl=en&ref_topic=13402337&sjid=7014633861525849605-NA

April 22, 2023

The app looks a bit different from the screenshots included in its app store page. I wanted to access the product list (this is shown in the first screenshot of the app), but there seems no way to open the same product list page.

EMIER
Australia
Over 2 years using the app
Google LLC replied April 25, 2023

Hi there,

布雷特从Shopify支持,感谢德ing the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication.

Brett | Shopify Support Specialist

Edited March 3, 2023

之前,我可以编辑产品信息needed by my Google channel on the product background page, such as product category, color size, crowd gender, etc., but today I can’t find the intersection of editing, as if the Google channel is out of order, in the background of the product page , the place to edit product information on the Google channel has disappeared anyone help me

Udressshop - Women's Dresses Online Shop - Meet a New Self
China
6 months using the app
Google LLC replied October 18, 2022

Hi there,

Cathal here from Shopify. I will be taking a look at this for you to see if we can help and will reach out to you by email shortly. Thank you

Cathal | Shopify

Edited May 4, 2023

Under "Manage Products", the bulk editor comes up but I can NOT search for a product. This should be a basic feature. Am I missing something?

UPDATE: I'm updating my rating from 1 star to 3 stars because the app is great and customer service from Shopify is superb, but unfortunately my comment above is the reason for only 3 stars.

TradingSince1999
United States
About 2 months using the app
Google LLC replied May 4, 2023

Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify

August 12, 2022

It kinda does the thing, but has some issues: 1) It uses UA instead of GA4. 2) When using UA, you are prompted to migrate to GA4 3) If you do it, many important Goole Ads conversions stop working, because they depend on UA at the moment. So Google is basically guiding you to break their own product atm.

Camisetas Guays
Spain
About 1 year using the app
June 6, 2023

In GA we have multiple accounts, each with multiple properties. We are trying to connect this app to one of the accounts, but it keeps defaulting to the same one with no option to choose. Is there a way around this?

Ashmolean Prints
United Kingdom
23 minutes using the app
Google LLC replied June 6, 2023

Hello, we are sorry to hear you’re having an issue with the app. We’re going to contact you privately to look into this a little bit more.

September 15, 2022

I am currently trying to use this app so I can connect my google merchant with my Shopify, but because I am located in Canada the required shipping details needed for Google merchant are limiting and hard to follow/use. I am still trying to configure the shipping manually within Google Merchant, but it has proven to be extremely difficult and has been a constant battle to set up....

Worthy Jams
Canada
29 days using the app
June 12, 2023

i have 5 time issues but finally gooogle approved my products thanks google.
i wish this year will be great for me.
now my products are visible on shopping ads
wting for sale now

Warm Fitters
United States
30 days using the app
Google LLC replied June 12, 2023

Glad to hear you got all setup and your products visible on ads! Best of luck!

June 30, 2023

I am not sure what to say but my business is not doing well . I am not selling products and I am ready to close it ..

LevwaY
United States
11 months using the app
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