Overall rating
4.4
Counts per rating level
  • 75% of ratings are 5 stars
    161
  • 9% of ratings are 4 stars
    20
  • 3% of ratings are 3 stars
    7
  • 4% of ratings are 2 stars
    9
  • 8% of ratings are 1 stars
    17
What merchants think

Feedback submitted

Merchants appreciate this app for its high-quality prints, wide product range, and efficient local production and shipping model. Despite occasional product availability and shipping issues, the responsive customer service and competitive pricing are highly valued. Suggestions for improvement include a better design tool, more product options, and free mockup templates.

July 28, 2023

Our experience with Gelato has been great. The support is fast even during busy periods of the year. Gelato also has people reaching out to help their clients with business reviews as well as offering advice on how to grow your business based on it's current stage and performance. We're very happy with Gelato and I would recommend them to anyone looking to start or grow their business using POD

Artmementos
Bulgaria
About 2 years using the app
Gelato replied July 29, 2023

Hi there,

Thank you very much for taking the time to write this 5 star review. We love to hear that we have helped you grow your business, and that our support is fast year round!

Your recommendation means a lot to us, and we look forward to continuing to support your growth long into the future. We remain available 24/7 in case you need anything.

Kind regards,
Kyle

June 13, 2023

I recently had the pleasure of using Gelato Print on Demand for my custom printing needs, and I must say that I am thoroughly impressed with their services. This innovative company has revolutionized the print on demand industry with their exceptional quality, efficient process, and extensive product range.

德上冰淇淋打印的突出特征之一mand is the remarkable print quality they offer. Whether it was a photograph, artwork, or text, the prints came out vivid, sharp, and true to the original. The attention to detail and color accuracy were top-notch, which is crucial when it comes to personalized prints. I was amazed at how accurately they reproduced the intricate details of my designs.

The process of ordering and customizing prints through Gelato Print on Demand was remarkably straightforward and user-friendly. Their online platform is intuitive, making it easy to navigate and select the desired product and specifications. Uploading my designs was a breeze, and the preview feature allowed me to visualize how the final product would look. Additionally, the platform provides real-time cost estimates, ensuring transparency and eliminating any surprises.

What sets Gelato Print on Demand apart from other companies is their extensive product range. They offer an impressive array of printing options, including art prints, posters, canvas, apparel, phone cases, and more. This variety allowed me to explore different creative possibilities and cater to various printing needs. The fact that they have printing facilities in multiple locations worldwide is also a major advantage, as it ensures fast and affordable shipping to customers all around the globe.

Customer service is another area where Gelato Print on Demand excels. Their support team was highly responsive and went above and beyond to address any queries or concerns I had. They were friendly, knowledgeable, and provided timely assistance throughout the entire process. Their commitment to customer satisfaction was evident in every interaction.

Lastly, I was pleasantly surprised by the competitive pricing offered by Gelato Print on Demand. Despite the exceptional quality and extensive range of products, their prices were reasonable and often more affordable than other print on demand services. This made it easier for me to experiment with different designs without breaking the bank.

Overall, I cannot recommend Gelato Print on Demand enough. Their commitment to excellence, top-notch print quality, user-friendly platform, wide product range, and outstanding customer service make them a true game-changer in the custom printing industry. Whether you're an artist, a business owner, or someone looking to create unique personalized items, Gelato Print on Demand is the go-to choice for all your printing needs.

TravelZonaArt
United Kingdom
About 2 months using the app
Gelato replied June 15, 2023

Hello,

Thank you for sharing your wonderful experience with Gelato Print on Demand! We're thrilled to hear that you were thoroughly impressed with our services and found our company to be innovative and exceptional in the print on demand industry.

We take great pride in delivering remarkable print quality, and it's fantastic to hear that your prints came out vivid, sharp, and true to the original. Our attention to detail and color accuracy is a top priority, ensuring that your personalized prints are of the highest quality and faithfully represent your designs.

We're glad that our ordering and customization process was straightforward and user-friendly for you. Our intuitive online platform is designed to make it easy for you to navigate, select your desired products, and customize them to your specifications. We understand the importance of visualizing the final product, and our preview feature allows you to see exactly how your designs will look before placing your order. Real-time cost estimates also provide transparency and eliminate any surprises, giving you full control over your printing projects.

Our extensive product range is aimed at providing you with a wide array of printing options to unleash your creativity. From art prints to apparel, phone cases, and more, we strive to cater to diverse printing needs. With our printing facilities located in multiple locations worldwide, we ensure fast and affordable shipping to customers around the globe, allowing you to reach a global audience with ease.

We greatly appreciate your kind words about our customer service. Our support team is dedicated to providing exceptional assistance and ensuring your satisfaction every step of the way. We're delighted that they were responsive, friendly, and knowledgeable, making your experience even more enjoyable.

Affordability is a key aspect of our services, and we're thrilled that our competitive pricing allowed you to explore different designs without breaking the bank. We believe that exceptional quality should be accessible to all, and we strive to offer reasonable prices that provide great value for your investment.

Thank you once again for recommending Gelato Print on Demand. We're honored to be your go-to choice for all your custom printing needs. Whether you're an artist, a business owner, or an individual looking to create unique personalized items, we're here to support you and deliver excellence in every print. We look forward to serving you in the future and helping you bring your creative visions to life.

Best regards,
Bartosz
Gelato Support Team

July 30, 2023

I am absolutely thrilled to share my outstanding experience with Gelato: Print on Demand Service! From the moment I discovered Gelato, I knew I had stumbled upon something extraordinary. This remarkable service has truly revolutionized the way I run my online store, thanks to its seamless integration with Shopify and the exceptional support provided by Dasha Daniels and Miguel.

First and foremost, I must commend Gelato for its effortless integration with Shopify. As someone who's not particularly tech-savvy, I was initially concerned about the complexity of setting up a print-on-demand service for my store. However, Gelato proved to be incredibly user-friendly and straightforward. Within a matter of minutes, I had successfully connected my store to Gelato, and it was like magic - all my products were available for printing and fulfillment!

Gelato's streamlined interface makes managing my orders a breeze. Whenever a customer places an order, the process is seamlessly executed through Gelato's efficient system. The automatic order processing ensures that there are no hiccups or delays, allowing me to focus on other aspects of my business with peace of mind.

Now, let's talk about the stars of the show - Dasha Daniels and Miguel! They were an absolute godsend throughout the setup process. Dasha's expertise and guidance were invaluable in helping me tailor the integration to suit my specific needs. She patiently answered all my questions and provided step-by-step instructions, ensuring I was fully confident in utilizing Gelato to its fullest potential.

Miguel也同样令人难以置信的在他assi提供stance and knowledge. Anytime I encountered a minor roadblock or had additional inquiries, he was quick to respond and swiftly resolved the issues. Their support truly went above and beyond my expectations, and I couldn't have asked for better advisors during this process.

Thanks to Gelato, Dasha, and Miguel, my print-on-demand store is now running smoothly and efficiently. I can confidently say that my customers are receiving top-notch products and service, all thanks to this fantastic platform and the dedicated support team behind it.

总之,如果你正在寻找一个顶级公关int-on-demand service that effortlessly integrates with Shopify and comes with a team of knowledgeable and supportive individuals like Dasha and Miguel, then look no further than Gelato. I wholeheartedly give them a resounding five stars for their exceptional product and service.

FurryFinds.com
United States
Gelato replied August 1, 2023

Hello,

Thank you so much for your incredibly kind and enthusiastic feedback! We're absolutely thrilled to hear about your outstanding experience with Gelato's Print on Demand Service. Our team works tirelessly to ensure that our platform is user-friendly and seamlessly integrates with Shopify, so it's fantastic to know that you found it effortless to set up and manage.

We're equally delighted to hear that Dasha and Miguel made a significant impact on your journey with Gelato. Our team takes great pride in providing personalized and knowledgeable assistance, and they will be thrilled to hear about your positive words.

It's our goal to make your print-on-demand store a success, and we're glad to have played a part in helping you offer top-notch products and service to your customers.

Thank you for choosing Gelato, and if you ever need further support or have any questions, don't hesitate to reach out. Your glowing review has brightened our day, and we're excited to continue serving you and supporting your business.

Best wishes for continued success with your online store,
Bartosz
Gelato Support Team

Edited February 9, 2023

Super easy user interface and some of the best customer support I've ever experienced. I've had a bunch of difficulties getting the print colours right, but I think this was mostly due to oversights on my part.

A few things that would make these 5 stars shine even brighter would be:

The possibility to upload PDF ready prints for posters instead of having to use their own product designer tool (fewer steps, fewer potential mistakes). I'm currently using a workaround to achieve this.

Better mockups! I'm on Gelato Gold and must say that the mockups are more a Bronze kinda' deal, so I'm using Freepik premium mockups to achieve high quality.

The possibility to allow customers to choose shipping partners based on their preferences. Not exactly sure if you'd need a Shopify Plus account to achieve this,
but in any case it's trust building and should be possible.

A final ask.. would be more automation on the shipping and invoices part. I'd like to be kept up to date regarding delays and have invoices automagically sent to my billing system (could be as easy as forwarding to an email).

Anyway! All in all this is my first exposure to a print on demand service and I'm quite impressed with the tech, team and integration.

Cheers

Von Streg
Denmark
21 days using the app
Gelato replied February 16, 2023

HI Von Streg,

我们非常高兴听到你兴奋与customer support, and the user interface!

Thank you for your feedback and suggestions which we'll pass along to the relevant teams. We're constantly working on improving our service, and have exciting plans in some of those areas.

Regarding the point on PDFs, we actually do allow the upload of print files and have some recommendations here:
https://apisupport.gelato.com/hc/en-us/articles/360010094399-What-are-the-design-requirements-for-PDF-uploads-

It is found in the step prior to "start designing" in the product catalogue, by clicking on the three vertical dots. In case you need any support with this, please don't hesitate to reach out, we're available 24/7.

Best regards,
Kyle

July 29, 2023

I use the Gelato app daily, as my sole POD dropshipper for both my Etsy store and my Shopify dot com. I think Gelato is excellent: it works quickly, smoothly, effectively, and efficiently; I've had zero interest in looking into any other service. The mobile app is great, in some cases quicker and more effective than the desktop app (in approving orders, for example). The role that Gelato has played in magnifying the reach and breadth of my side-hustle can't be over-stated: it opened up the entire world to my products, substantially deepened my product line into frames, canvas, mugs, and t-shirts, and I regularly get compliments from many of my customers (some of whom are in far-flung locations like Perth, Australia) at how fast the service is, and how thorough the packaging is (a reflection on how Gelato chooses its international partners).

My customer dissatisfaction rate is about 2%, but my satisfaction rate with how my dissatisfied customer issues have been addressed and resolved is 100%. Customer service reaction time is extremely quick, and clearly devoted to over-delivering solutions.

Naturally the numbers have to make sense for your business, but I'm a Gelato Gold+ subscriber and that continues to stand as the easily the best ROI I've seen - absolute no-brainer. I recommend it without reservation.

RecombinantCulture
Canada
6 months using the app
Gelato replied July 31, 2023

Hi there,

Thank you very much for taking the time to write this detailed review. We are very happy to hear that you've found our platform reliable and easy to use.

At Gelato, we strive to offer a wide range of high-quality products that can be produced locally around the world, and delivered sustainably. It's great to hear that we could support you via the growth of products and geographical regions, while your customers have noted the fast delivery.

We continue to work on making our integrations better each week, and also on releasing new features that will help you further grow your business.

Should there be anything needed our Customer Service team can be reached 24/7, and we are always passing on feedback so we can further improve our services.

Thank you for choosing Gelato!

Kind Regards,
Kyle

September 24, 2022

I really enjoy Gelato's integration with Shopify. It make it really easy to manage the business with:
- automated fulfillments which can be configured to fulfil after x hours and has an option for manual fulfilments
- automatically sends updates on order to customers (e.g. shipping info)
- the ease of importing and syncing products with shopify One thing I'd recommend they improve is the quality of their mockups. On Gelato, they look alright, but when imported into shopify, they are something not as clear especially when zoomed in.

The Last Otakus
Canada
Gelato replied September 27, 2022

Hi, thanks for your review!

We're glad to hear you're satisfied with the integration.

Thank you also for your feedback and suggestions.
We're currently working on improving quality of mockups, and introducing more options is on our roadmap.

In case you need anything from us, we're available 24/7.
Kind regards, Bartosz

May 23, 2023

Gelato is perfect for my start up print on demand needs. Their platform integrated so easily with my Shopify store and continues to sync the products. They also have a free and timely tracking / reporting system for order progress. They also have great customer service and followup on everything. They help solve problems on the rare occasion one occurs (operator error (I) was the issue). Thank you Team Gelato.

SUEPRISE
Canada
About 1 month using the app
Gelato replied May 24, 2023

Hello,

Thank you for your positive feedback! We're thrilled to hear that Gelato has been a perfect fit for your print on demand needs and that our platform seamlessly integrated with your Shopify store. Our goal is to provide a smooth and efficient experience for our users, and we're glad to know that our product syncing and order tracking/reporting system have been helpful for you.

We take pride in our customer service and are always here to assist you when needed. We understand that issues can arise, and we're committed to helping you find solutions promptly. We appreciate your understanding and cooperation in resolving any challenges, and we're glad we could assist you in overcoming any operator errors.

Thank you for choosing Gelato for your startup's print on demand needs. We're honored to be a part of your journey, and we'll continue to provide you with the best support and service possible. If you have any further questions or require any assistance, please don't hesitate to reach out.

We're here to help,
Bartosz
Gelato Support Team

April 20, 2023

它很容易连接Shopify和冰淇淋create products. Each product I created connected to my store within a couple seconds (even when I updated them). So far, I love the user experience. Gelato makes it simple for me to design products with the logos I have made for my brand.

ZENRequiem
United States
26 days using the app
Gelato replied April 21, 2023

Hello,

Thank you for your positive feedback! We're glad to hear that our integration with Shopify is seamless and that you're enjoying the user experience. Our goal is to make it as easy as possible for you to create high-quality products with your own designs. If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance.

Thank you,
Bartosz
Gelato Support Team

March 16, 2023

A super slick integration. Great support when I had an issue with the order not being processed automatically (user error-nothing to do with Gelato). Very happy so far!

Suspicious Bitchous
United Kingdom
3 months using the app
Gelato replied March 17, 2023

Hello,

Thank you for sharing your positive experience with Gelato! We're thrilled to hear that our integration with your platform went smoothly and that our support team was able to assist you quickly and effectively when you encountered an issue.

We appreciate your business and look forward to serving you in the future,
Bartosz
Gelato Support Team

March 14, 2023

Gelato - Customer support at it's best!
I really never experienced any help like I got from Gelato! The support team is REALLY listening to you and they do their absolute BEST to help you with your problem AND also listen to you when you speak about improvements they could implement! Did I tell you they work fast also? Because they really do! I'm happy to be with you! Keep up the GREAT work <3

OwnlyArt
Germany
18 days using the app
Gelato replied March 15, 2023

Hello,

Thank you for taking the time to leave such a positive review of your experience with Gelato's customer support team. We strive to provide the best support possible and it's great to hear that our team was able to assist you with your needs in a timely and efficient manner. We also appreciate your feedback on how we can improve our services and will take it into consideration for future updates.

Thank you for choosing Gelato as your printing partner and we look forward to continuing to serve you in the future,
Bartosz
Gelato Support Team

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